Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... もっと見る
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... もっと見る
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... もっと見る
企業情報
当該企業による記述
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
連絡先
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, 英国
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
まあまあ
2027件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would never use this site
I would never use this site. It never offers discounts and it doesn’t allow to change/cancel flights within an hour.
2025年2月13日
StudentUniverse UK からの回答
Hi, Sorry you had issued with your booking. I can see we have agreed to refund this in full for you due to you wanting the times to be changed. This way no airline fees would be charged on your rebooking. Kind regards, Brad
I was not sent the full ticket…
I was not sent the full ticket confirmation and had to call them at 10pm to get it and thankfully they picked up and sent it to me straigjt away. If they would have sent it without me having to call them I would have given it 5stars! But still thank you and I am greatful 🙏
2025年2月13日
I will never buy from StudentUniverse again
Your agent hung up on me and never called back. I spoke to 2 agents and was on hold for a very lengthy amount of time. Both were unhelpful and the last call, the agent hung up on me. I will never buy from StudentUniverse again.
2025年1月30日
StudentUniverse UK からの回答
Hi Georgina, thanks for your review. We will investigate these calls and apologise for the less than ideal experience. Thanks, Brad
Worst Agency to book with
2025年2月5日
StudentUniverse UK からの回答
Hi Manav, I apologise that your booking was caught up in the airline fare load error. Unfortunately the fares they loaded were never meant to be able to be booked and as a result were not valid. If you need assistance using the voucher we sent as a gesture of goodwill please let us know. Thanks, Brad
Great flight opportunities, slow site
Great website and offers - you know exactly what you're buying. The only downside is the website and search are slow. I appreciate that insurance, baggage, and similar restrictions and add-ons are clearly marked and explained.
2025年2月4日
Scam scam scam
2025年1月31日
Not a fan of the recent updates
I prefer the old system in which you logged in. Every time I looked up a flight or re-searched I had to reconfirm my student status and age which was obnoxious. We also wanted to book my mom a ticket with the teacher discount, but it appears it’s no longer available- huge bummer.
2025年2月8日
It was a good experience and I'll be back!
They had what I needed and not a great deal of pressure to buy the options.
2025年2月6日
Not going to lie
Not going to lie, I thought this was going to be a scam, but the website was so professional and I found great flights for super cheap!! It was such a lifesaver, especially for a broke college student!
2025年2月1日
Good
Great experience. I was happy to find a great deal. Didn’t know about you guys earlier.
2025年2月1日
Avoid at all costs!
I would not even give this company one star. Avoid them at all costs. They take your money and run! They sold a ticket to a disabled non student and scarpered with the money. They don't answer their emails, calls are constantly cut off. Even their CEO's are complicit in this culture of dishonestly taking money. Avoid!
2025年2月7日
自発的なレビュー
You don’t even deserve a star
You don’t even deserve a star. I booked. Then you emailed me and cancelled the flight. Because you said it was a wrong price advertising. Not my fault.
You then said you would refund me the money.
12 hours or so later. You took the money from my account.
Why. You should not have taken the money from my account. Because you already notified me that you could not honour my booking.
A very dirty way of trading.
I am most unhappy. As I have not heard from you. And my obey so sitting in your account.
Jaya
07818414195
2025年2月5日
i have booked my ticket but another day…
i have booked my ticket but another day they have cancel it and my money is not refunded yet .
2025年2月5日
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