studioshake.co.uk レビュー 

studioshake.co.uk からの回答

2025年2月24日

Hi Jack,

We are truly sorry to hear about your frustrating experience and the issues you encountered with our screen protector. We understand your disappointment with the delayed email response, which unfortunately prevented you from providing the requested photographic evidence. We sincerely apologize for this lapse in our response time.

We also regret to learn that the screen protector interfered with your fingerprint recognition, leading to your phone being locked. We understand the frustration and inconvenience this caused, and we are deeply sorry that removing the protector resulted in it cracking.

To explain our refund process a bit, it's necessary for us to have either the physical item or photographic evidence to verify any reported issue. This allows us to assess the product's condition, identify potential manufacturing defects, and ensure fairness for everyone. Without this, it's difficult for us to confirm if the problem stemmed from the product itself, and it helps us prevent any fraudulent refund requests. Additionally, returned items are inspected by our quality control team to identify recurring issues and make improvements. Disposing of the item eliminates this important step. A policy requiring returns or evidence also helps prevent abuse of the refund system. Without it, claims would be hard to verify, potentially leading to financial losses and higher prices for everyone. This is a standard practice for most retailers, both online and in physical stores. Ultimately, without visual proof or the item itself, we cannot verify any claim, and therefore, we must deny the refund request.

We value your feedback and will be taking your comments regarding the fingerprint sensor compatibility and the product's durability into serious consideration. We are continuously working to improve our products and services, and your experience will help us identify areas for improvement.

We understand your recommendation to explore other options on Amazon, and we respect your decision. We once again apologize for the negative experience you had with our product and our customer service.

studioshake.co.uk からの回答

2025年2月12日

Hi Fiona,

We sincerely apologize for the negative experience you've had with our customer service, and especially for the delay in receiving your refund. We understand your frustration, particularly as the replacement item arrived too late for its intended purpose.

We want to assure you that your refund has been processed and should arrive in your account within 3-5 working days. There was an unfortunate delay in our system which prevented the automatic processing of your refund after we received proof of postage. We are working to rectify this issue to prevent similar situations from occurring in the future.

We regret that our communication regarding your refund was not as prompt as it should have been. We value your business and are disappointed that we fell short of your expectations. Please accept our apologies for any inconvenience or distress this has caused. If you do not receive your refund within the stated timeframe, please don't hesitate to contact us directly so we can investigate further.

studioshake.co.uk からの回答

2025年1月28日

Hi Adam,

Thank you for providing your proof of postage, I have now processed a full refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

studioshake.co.uk からの回答

2025年1月25日

Hi Anne,

A full refund in line with your direction to the original payment method has already been issued. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

studioshake.co.uk からの回答

2025年1月23日

Hi Jeanne,

Apologies for your experience over the busy period, I have now processed a refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

studioshake.co.uk からの回答

2025年1月21日

Hi Shirley,

I am so sorry to hear about the trouble you've had with your phone cover order. Please accept our sincerest apologies for the multiple issues you've encountered, from the initial non-delivery and incorrect replacement to the faulty product and lack of communication regarding your return and refund.

This is certainly not the level of service we aim to provide. We understand your frustration, especially given the price of the cover and the time you've invested in resolving this.

To help us investigate this further and expedite your refund, could you please provide us with the tracking number for the returned black phone cover to our email support@studioshake.co.uk. This will allow us to quickly locate the package in our warehouse and process your refund immediately.

We appreciate your patience and understanding. We are committed to resolving this for you as quickly as possible.

studioshake.co.uk からの回答

2025年1月9日

Hi Neighomy,

We sincerely apologize for the extremely poor experience you've had with your recent order. We understand your frustration and want to address the issues you've raised.

We are very sorry that your order took 18 days to arrive. This is far longer than our standard delivery time, and we understand how frustrating this must have been. This delay unfortunately coincided with the extremely busy Christmas and Black Friday period, which placed unprecedented demand on our fulfillment and delivery systems.

However, while this contributed to the delay, it does not excuse the lack of communication you experienced. Not responding to your webchat and email requesting cancellation is completely unacceptable, and we are investigating why this occurred. It is certainly not our intention to ignore our customers.

We are taking steps to improve our customer service response times and ensure that all customer inquiries are handled promptly and efficiently, regardless of order volume.

We understand that this experience has been incredibly frustrating, and we sincerely apologize for the inconvenience and disappointment caused.

Regards

StudioShake

studioshake.co.uk からの回答

2024年12月20日

Dear Jo,

Thank you for contacting us. We apologize for the delayed response, which was due to the high volume of inquiries during the recent Christmas and Black Friday period. We understand this may have caused inconvenience, and we appreciate your patience.

We can confirm that your exchange/replacement has been dispatched and delivered via Royal Mail (tracking number 280659007000B68473451).

We apologize again for any inconvenience this may have caused. Please let us know if you have any further questions or require additional assistance.

Sincerely,

The StudioShake Team

studioshake.co.uk からの回答

2024年11月3日

Hi Alan,

We are so sorry to hear about your experience with your recent order. We understand how frustrating it can be when deliveries are delayed and when a product doesn't meet expectations.

We take customer feedback very seriously and will use your comments to improve our services. We will investigate the delay in your order and why you did not receive a response to your email. We will also review the design of our card holder cases to see how we can improve them.

We hope you will give us another chance in the future.

Sincerely,

The StudioShake Team

studioshake.co.uk からの回答

2024年10月25日 に更新

Hi David,

We're truly sorry to hear about your frustrating experience. We know how disappointing it is when an order doesn't arrive on time. Unfortunately, sometimes packages can get lost in transit, which is what seems to have happened in this case.

We've already processed a full refund to your original payment method, and you should receive a confirmation email soon. We hope this resolves the issue promptly.

Thank you for your understanding.

Hi David,

Rest assured we tried our best to fulfil your order and have issued you a full refund as requested which you will receive soon, once again apologies for the inconvenience and stress caused.

studioshake.co.uk からの回答

2024年9月3日 に更新

Thank you for providing photographic evidence. Apologies for this error and the incorrect product was delivered. Please understand we ask these questions in order to understand and identify how this error occurred and the fault is our own which we are sorry for.

To rectify this matter I have processed a replacement product with the warehouse for immediate dispatch. If you have not received the package within 3-5 working days, please contact us and we will be happy to assist. With regards to the return label we will provide this shortly for you to return the item, thank you

Once again, apologies for the inconvenience caused and thank you for your feedback regarding the order.

studioshake.co.uk からの回答

2024年8月19日

Hi Ian,

Thank you for contacting us. We sincerely apologize for the delay in your order delivery.

We understand how frustrating this must be, and we appreciate your patience. Due to an unusually high volume of orders, we have experienced some shipping delays.

Our standard delivery time is 3-5 business days, but we're working hard to expedite deliveries and prevent this from happening again.

We apologize once again for the inconvenience caused.

studioshake.co.uk からの回答

2024年7月7日

Hi Steven,

Thank you for your honest review! If you ever need another case or accessory, we'd love to see you back on our website Thank you!

studioshake.co.uk からの回答

2024年7月3日

Hi Jane,

Thank you for contacting us about your iPhone case. We're sorry to hear the magnet broke after 3 months. We understand your disappointment.

Our warranty on phone cases is for 14 days. Unfortunately, since the case has been used beyond that period, we can't offer a replacement at this time.

However, we value your feedback and appreciate you bringing this issue to our attention. It helps us improve our products.

Sincerely,

studioshake.co.uk からの回答

2024年6月14日

Hi John, thank you so much for your fantastic review! We're thrilled to hear you love our iPhone cases and find them to be high quality, affordable, and delivered quickly. We also appreciate you mentioning our user-friendly website! If you ever need another case or accessory, we'd love to see you back on our website Thank you!

studioshake.co.uk からの回答

2024年5月31日

Hi Monica,

I understand your frustration that your order has not yet arrived. As per our email conversation your order was dispatched on Tuesday, May 21st, 2024, via 24-hour delivery with tracking number MZ149530148GB.

I see that the tracking information is showing as "Due to be delivered today." Unfortunately, this package was delayed by Royal Mail as this was still working its way through the network, and there's nothing we could do to expedite delivery until they complete delivery.

This delay was completely out of our control and nothing we could do as this was dispatched to Royal Mail who caused the delay. This was an unfortunate circumstance out of our control.

studioshake.co.uk からの回答

2024年5月29日

Thank you for contacting us on Trustpilot. We sincerely apologize for the frustration caused by the delay in receiving your iPad cover. We understand how important it is to have it before your trip in 3 days.

We'd like to assure you that your order was dispatched and delivered via Royal Mail (tracking number OH081853681GB). Unfortunately, deliveries were recently impacted by the bank holiday weekend, which caused delays across Royal Mail's network.