Suaway Lab Research レビュヌ 

445
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I said in my first review, I was worried that it was one of those scam websites. Since my first I have kept ordering, six months in now. Few small problems I had were quickly resolved and orders als... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ware nach wenigen Tagen erhalten. Der Wirkstoff funktioniert. Bezahlung mit Kreditkarte möglich. WÀre interessant zu wissen , welche QualitÀt sie liefern. Labortests habe ich keine vorliegen. Sche... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I was very impressed with how the package arrived. Everything was handled with great care, including a cold pack to preserve product quality. It was carefully wrapped and shipped in a silver light-pr... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

They were responsive and supportive. Shipment was properly prepared as I requested and sent in a cool package. This was my first order with them and I will order again. I ordered different products... もっず芋る

䌁業が回答したした

䌁業情報

  1. 生化孊研究所

圓該䌁業による蚘述

Suaway Lab Research specializes in high-quality research peptides, biochemicals and advanced peptide solutions for research applications. Our catalog combines established research compounds with specialized and hard-to-find peptides, supported by a strong focus on analytical transparency, quality control and reliable customer service. We continuously expand our selection to provide researchers with access to both widely studied compounds and less commonly available peptides. We also provide custom peptide solutions and bulk supply for research projects requiring specific compounds, quantities or specifications beyond our standard catalog. This allows us to support a wide range of research requirements, from individual products to larger and more specialized supply needs. Quality and transparency are central to our approach. Our products are supported by analytical testing, including HPLC purity analysis, Mass Spectrometry identity confirmation and, where applicable, Net Peptide Content (NPC) analysis. We believe that providing meaningful analytical information is an essential part of giving researchers a clearer understanding of the materials they are working with. Suaway Lab Research serves customers internationally and combines a broad and continuously evolving research catalog with rigorous quality standards, responsive customer support and solutions tailored to the needs of each research project. Our goal is to build long-term relationships through product quality, analytical transparency, specialized research solutions and dependable customer service.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

445件のレビュヌ

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4.8

すべおのレビュヌ

(445)

過去12か月のレビュヌ数: 42ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Actually the best Page if you looking


Actually the best Page if you looking for special Supplements. All,Products are research based. Delivery fast and safe

2023幎3月21日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you so much for your recent feedback regarding our company and the products you purchased. We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Suaway Team

5぀星のうち5の評䟡

Good Service !

2023幎5月1日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for taking the time to leave us a review! We're glad to hear that you had a good experience with our service. - Suaway Team

5぀星のうち5の評䟡

Great Product & Service

Great selection of product, ease of ordering and payment, brilliant delivery service 😀

2023幎4月25日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for the positive review! We are glad to hear that you found our product selection great. Thank you for choosing us! - Suaway Team

5぀星のうち4の評䟡

My experience with Suaway, after doing a bit of research and contacting their support.

Well, to start of my review - I want to inform that I have deleted my previous review that was related mostly to the email that they didn't respond to twice. For the explanation, they found my mail in spam folder and they just couldn't find it. After addressing it on Trustpilot, they immediately gave an answer. I had many questions, I did detailed research, but I had hard time deciding whether to order few products from this vendor. Finally, I made my mind and decided to give them a try.

I want to keep my review very detailed, as I suppose many could use some of the information (you can expect a very long wall of text) - as for now, we don't have many European vendors, so we have to choose carefully who to trust as we want the products to be legit and not some fake and cheap ones.

The email that I sent to them was rather important (content of it), as it would explain some of the things and inaccuracies that I will later mention about. So back to it:

- As for the 1st thing that I found suspicious --> POTENTIAL fake reviews. Many accounts could be found with positive opinions about Suaway. Their accounts were freshly created with no comments at all. They were posted quite a long ago, but they are still there. As a side note, you can find one comment with decent amount of upvotes relating to that Suaway products gave nothing but a headache. In that case, support responded to me that they know this guy and the reason why this post was created was because they didn't want to accept some kind of offer. As an opposing argument, we can also find some legitimate accounts with positive reviews and many more comments on their profiles, so it's very individual approach whether who you want to trust.

- Next thing, lack of 3rd party lab testing. It is really a major thing nowadays. I guess, I don't really have to explain that. I received information from support, that they do HPLC and MC testing in-house, but even so it would be good to provide some kind of document and confirmation of testing for the customer, as there isn't any for now. Even if you want to keep it simple with in-doors testing, then providing such testing results bring really great value. At least from my own perspective.

- Minimum order of 195€. I mean, yeah. I am very skeptical about this one. Relating to their response (quoting) "We fully understand your concerns. The decision to set the minimum purchase limit was taken a few months ago to simplify logistics and contain costs. It had become quite problematic to manage many orders of a few tens of euros. For this reason, even if reluctantly, we had to make this decision!" That is okay for regular customers, but for a new customer who would want to verify purchased products it can be a hard decision to make.

- Inaccuracies about company addresses, countries, social medias, website icons, redirections and more of it. Few examples: flag for english language is set as for Italy, no flag icons for other languages and changing language does not affect description. As you are based in Italy, I would also assume that you would have option for italian language, but I couldn't find it there. Service for youtube does not exist and redirects you again to the main page. Also for other social medias, they are very rarely updated and images posted there are not very high quality.

And now getting to the products review. For the first purchase I have decided to buy some of those that I know how they work on my laboratory guinea pig. First of all, packaging was excellent and professional - products came in two separate bags, one of them was heat resistant. And in the heat resistant one, you could find peptides with a freeze-gel. My honest opinion, the best packaging I have ever received with peptides.

For the bottles (black bottles - sprays) I kinda dislike them, as you have a hard time checking how much of the content has left through the black tint. Label on them, came in with stains. Don't know if that would be caused by unfortunate leakage (hardly doubt it) or other factor, but they just came with stains on label. I also found that the smell of plastic solution and spray caps is not very pleasant to the point where it would be better to completely transfer content of spray to another separately prepared empty spray. And speaking of peptides content, I believe I received legitimate ones.

Two phrases above are just my individual preference, so treat it with a grain of salt.

Overall, that's all I was able to write about Suaway. That was quite a long road from contacting your support to the first order :D I have to give 4/5 score, because I can't ignore cons that I have listed above and I hope that both Suaway and customers for both sides can find some useful information in this review.

Will I order again? Yeah, probably :)

2023幎4月17日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Dear Customer,
Thank you for taking the time to write such a detailed review of your experience with us. We apologize for the inconvenience caused by our previous lack of response to your email, and we're glad to hear that it has been resolved.
We appreciate your thorough research and understanding of the importance of choosing a trusted vendor for legitimate products. Regarding your concerns about potentially fake reviews, we can assure you that all our reviews are from real customers who have purchased and used our products. However, we will continue to monitor our reviews and take any necessary actions to maintain transparency and authenticity.
We understand the significance of third-party lab testing and are currently working on providing our customers with such documentation. We hope to have this available in the near future.
We understand that our minimum order amount may be inconvenient for new customers, but it was a necessary decision for us to simplify logistics and contain costs. We hope you can understand and appreciate our efforts to maintain affordable prices for our products.
We apologize for any inaccuracies on our website and social media accounts. We will address these issues and ensure that all information is updated and accurate.
We're glad to hear that you were satisfied with the packaging and quality of our products. We appreciate your feedback on the black bottles and label stains, and we will work to improve these aspects of our product packaging.
Thank you again for your honest and detailed review. We value your input and strive to improve our services for all our customers. We look forward to serving you again in the future.

Best regards - Suaway Team

5぀星のうち5の評䟡

100% SAFE HERE + Professional service = Outstanding !!

Outstanding experience & Good pricing !!

PROFESSIONAL service - answered questions quickly & throughly, the staff was willing to go the extra mile to assure 100% satisfaction ! They even checked back with us to make certain we were happy and our questions were answered.

Easy order process and our order arrived fast with quick shipping !

Friendly, HELPFUL & Highly RECOMMENDED 
 COMPLETELY TRUSTWORTHY !

2023幎4月11日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for taking the time to leave a review. We are thrilled to hear that you have had positive experiences with our customer service. - Suaway Team

5぀星のうち5の評䟡

Green service and great communication


Green service and great communication 😃😃

2023幎4月4日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for taking the time to leave a review. We are thrilled to hear that you have had positive experiences with our customer service. We appreciate your feedback and look forward to serving you again in the future! - Suaway Team

5぀星のうち5の評䟡

Great products, even better customer service

I have ordered multiple times. Always had positive experiences with their products. It is hard to find reliable labs these days. Every product ordered yielded the expected outcome, on every occasion. Their customer service is very effective, they answer emails quickly and shipping is fast.

I had an issue with one of the products (it probably suffered damage during transit) and after consulting with their team they offered me a voucher of the value of the product in discussion. The problem was solved in a matter of a couple of days.

Suaway is my go to lab for both excellent quality and professionalism.

2023幎3月27日
自発的なレビュヌ
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for taking the time to leave a review. We are thrilled to hear that you have had multiple positive experiences with our products and customer service. We understand how important it is to have reliable labs, and we strive to provide our customers with high-quality products that consistently yield expected outcomes.
Thank you again for your kind words and for making Suaway your go-to lab. We look forward to serving you in the future. - Suaway Team

5぀星のうち5の評䟡

Great products

Great products. Fantastic website. Thanks Guys, keep it up.

2023幎3月26日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you so much for the positive feedback! We're thrilled to hear that you think our products are great and that you find our website fantastic. We appreciate your support and encouragement, and we will certainly strive to maintain the high standards that you've come to expect from us. Thanks again! - Suaway Team

5぀星のうち1の評䟡

I am very satisfied

2023幎3月16日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Hi, we're glad to hear that you're satisfied with our services. However, we'd like to point out that you made a mistake by selecting only one star instead of 4-5 stars, which usually indicates a high level of satisfaction. For this reason, we kindly ask you to correct your mistake, as it could unfairly damage our reputation. Thank you in advance. - Suaway Team.

5぀星のうち4の評䟡

Great shop but beware the leadtime

The shopping experience was pretty straight forward and the shopdesign is great and informative about the product but I would have preferred if the leadtime would have been a bit more visible since all I could find was somewhere buried on the "about us" page

2023幎2月27日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you for your feedback on your shopping experience. We apologize for any confusion regarding the lead time for your purchase, and we appreciate your suggestion about making it more visible. We will definitely take this into consideration as we continue to improve our website. Thank you for choosing to shop with us! - Suaway Team

5぀星のうち3の評䟡

Products let down by very slow


Products let down by very slow preparation and dispatch.

Latest order took a week after payment before the product label was even ready (a sign that the products are finally prepared) then OVER A WEEK OF TRANSIT for a destination usually 2-days away from fast courier.

Any extra in quality you expect from Suaway products is negated because the peptides sitting and degrading in random shipping locations for over a week due to the slow delivery.

Edit after reply by Suaway: shipping method chosen was "2-5 days". It's 10 days so far since ordering and package has not even arrived in the destination country. Caveat emptor.

Final edit: arrived after 11 days. Well-packaged. It's a shame it's let down by prep/delivery delays.

2023幎3月14日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Dear customer, we apologize for your disappointment, but we would like to remind you that it was your choice to use an economy shipping method. If you wanted to receive the products more quickly, you should have used the express shipping by air, just like you have done in the past. All other orders were delivered within 2-3 days. Unfortunately, sometimes it is not a good idea to save on shipping costs, and it is normal for an economy shipping to be slower than an express shipping. Therefore, since we are not responsible for your dissatisfaction, we kindly ask you to reconsider your review. We still hope to have you as one of our valued customers. Sincerely - Suaway Team
.
Edit after reply by customer:
.
Dear customer,
We understand your disappointment, but as specified in the "Terms and Conditions" section, we cannot be held responsible for the courier's delay as it is an event that we cannot control or manage directly. In cases of lost packages, incorrect deliveries, or errors in product shipments, our policy is to resend the merchandise to our customers free of charge. In this case, please understand that the package was picked up by the courier on March 8th, as you can see from the tracking information. Delivery times refer to business days, and in this case, March 11th and 12th were Saturday and Sunday. By calculation, your package has been in transit for 4 business days as of March 14th.
Additionally, we shipped the package with a cooling pack, and even when its effect wears off, at the current low temperatures, the peptides do not degrade because they are very stable.
We thank you for being our long time customer and if you would like to continue to be one we will greatly appreciate your decision.
Best regards,
Suaway Team

5぀星のうち4の評䟡

Experiencia y paciencia

Información técnica. Atención perfecta. Productos aparentemente ideales.
Todo pendiente de estudios doble ciego.

2023幎2月27日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thank you very much for your 4-star review - Suaway Team

5぀星のうち4の評䟡

Correct et rapide

Dommage que l'on doive acheter pour un montant d'achat total élevé pour pouvoir se faire livrer.
Le prix du shipping, lui, est correct d'autant qu'il était trÚs bien emballé (avec cool pack)
Sinon, c'est un bon service.

2022幎9月29日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Hi Serge, thank you for your feedback! We understand your disappointment with the shipping costs. We could honestly offer cheaper shipping but it would be slower and less reliable and we are sure that it is not what our customers would like. We ship products that need to be delivered as soon as possible and currently DHL express is the best service. - Suaway Team

5぀星のうち5の評䟡

Excellent service

Excellent service, quick delivery, arrived chilled even though it was an international order. A huge selection of products that are hard to source or overpriced here. Looking forward to ordering again.

2022幎9月20日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Thanks Simon. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! - Suaway Team

5぀星のうち5の評䟡

Ware nach wenigen Tagen erhalten.

Ware nach wenigen Tagen erhalten.
Der Wirkstoff funktioniert.
Bezahlung mit Kreditkarte möglich.
WÀre interessant zu wissen , welche QualitÀt sie liefern. Labortests habe ich keine vorliegen.
Scheint aber ein echt guter Shop zu sein.

2022幎8月26日
自発的なレビュヌ
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Hi Andy, thank you so much for taking the time to leave such a kind review. - Suaway Team

5぀星のうち5の評䟡

Highest quality, fast delivery

fast delivery, high quality product.
I hope if they have more products than they have currently.

2022幎8月5日
Suaway Lab Research ロゎ

Suaway Lab Research からの回答

Hi Ahmed! Thank you so much. We’re grateful to have you as our client. - Suaway Team

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