I recently needed drain hoses for my SubZero refrigerator and freezer. I was surprised to find the exact part given my unit is 40 years old (still running). Service was quick.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I wasn't sure about the fitment of the door latch for my older wolf oven as the photo and part number didn't match my replacement part diagram. Their parts department was able to assure me that the pa... もっと見る
企業が回答しました
Parts arrived quickly. The original ice maker assembly I ordered was changed by staff (with my okay) based upon their research of my Subzero model and serial number. Unfortunately the ice machine elec... もっと見る
企業が回答しました
Ordering replacement water and inside air filter was a bit confusing this go around. The first time I ordered just over a year ago was smooth and easily understandable. This time the water filter ga... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
連絡先
4297 N Cotton Ln, 85340, Litchfield Park, 米国
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4.5
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I recently needed drain hoses for my…
I recently needed drain hoses for my SubZero refrigerator and freezer. I was surprised to find the exact part given my unit is 40 years old (still running). Service was quick.
2026年9月7日
自発的なレビュー
SubZeroParts.com からの回答
Thank you, Joe! We’re glad you found the replacement part easily and that the ordering process was smooth. We appreciate your business!
Excellent experience
Parts arrived quickly and as described. Excellent experience.
2026年9月14日
自発的なレビュー
SubZeroParts.com からの回答
Thank you, Matthew! We’re happy to hear your parts arrived quickly and exactly as described. It’s wonderful to know you had an excellent experience with us!
Quick shipment of the part
Quick shipment of the part, which was very easy to install.
2026年9月4日
自発的なレビュー
SubZeroParts.com からの回答
Thanks for your feedback, Robert! We’re happy the part arrived quickly and that the installation went smoothly. We appreciate your business!
SubZeroParts.com からの回答
Thank you, Bryan! Great to hear that everything went smoothly from ordering to delivery. We appreciate you taking the time to share your experience!
All three parts were exactly what I…
All three parts were exactly what I ordered and work perfectly
2026年8月29日
SubZeroParts.com からの回答
Thanks for sharing your experience, Tom! It’s great to know that all three parts arrived as expected and are working perfectly. We appreciate you choosing us!
SubZeroParts.com からの回答
So glad to hear the part was a perfect fit, Matthew! Thank you for choosing us and for taking the time to share your experience.
I wasn't sure about the fitment for my…
I wasn't sure about the fitment of the door latch for my older wolf oven as the photo and part number didn't match my replacement part diagram. Their parts department was able to assure me that the part was indeed correct. The part arrived quickly and fit perfectly!
2026年5月28日
SubZeroParts.com からの回答
Thank you for your wonderful feedback! We’re glad our team was able to confirm the correct part for your Wolf oven and that it fit perfectly. We truly appreciate your business and are happy we could help!
Fast, Easy & Great Customer Service
Really appreciated excellent customer service that validated the part I needed before I placed my order. It was exactly what I needed and when the part arrived damaged due to shipping, SubZeroParts quickly and easily made the situation right. Thank you for a quality product with terrific service!
2026年7月8日
自発的なレビュー
Expensive urgent part ordered and paid…
Expensive urgent part ordered and paid extra for 1 day shipping. It arrived after a week. When the part arrived in was damaged. The sensitive part was so poorly packed with no ' fragile' labeling or writing stating that it was heavy - and it was definitely dropped. I needed another one but Subzero just offered me 10% discount on the broken part. Terrible service.
2026年6月25日
SubZeroParts.com からの回答
Dear Paul,
Thank you for your feedback. We’re very sorry that an urgent part arrived damaged and that the delivery did not meet the expedited timeframe you expected.
We reviewed the order and understand your concern, especially given the urgency and the additional cost for expedited shipping. Our team has been working on the damage claim and the resolution of this issue.
We also apologize that our initial response did not adequately address your need for a replacement. We take shipping damage seriously and are reviewing the circumstances of this shipment to help prevent similar issues.
Please contact our support team if any further assistance is needed. We’ll be happy to help.
Service was quick!
Service was quick!
We received our part very quickly. I appreciate being asked for the make and model info so confirmation could be made that I was ordering the correct part.
2026年5月29日
SubZeroParts.com からの回答
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that your part arrived quickly and that our model and serial number verification helped ensure you received the correct part. Providing the right parts for our customers is always our top priority. We truly appreciate your support and look forward to assisting you again whenever you need us!
The part was not available online
The part was not available online, I had to email and have someone look it up. They were very helpful and gave me the information I needed. Nineteen days after I placed the order, I was informed that due to the size, weight, and distance of delivery I would need to pay more for shipping. I'm fine with that, but these are all things that were known at the time I initially placed the order. Why couldn't they have been accounted for then?
2026年5月29日
SubZeroParts.com からの回答
Thank you for your feedback. We’re glad our team was able to help identify the part you needed and provide the information to place the order.
We sincerely apologize for the delay in notifying you about the additional shipping cost. You are absolutely right that size, weight, and delivery distance are important factors, and we understand why this should have been clarified earlier in the process.
Some oversized or heavier parts require a manual shipping review after the order is placed, but we recognize that the communication should have been faster and clearer. We appreciate your understanding regarding the shipping difference.
Thank you again for your patience and for giving us the opportunity to assist you.
Excellent buying experience
Excellent buying experience. I got the wrong door gasket and experienced exceptional service to get the correct one sent and the incorrect one replaced. Highly recommend!
2026年6月9日
自発的なレビュー
SubZeroParts.com からの回答
Thank you so much for your kind review! We're glad we were able to quickly identify the issue and get the correct part on its way. Our team works hard to verify compatibility and make things right when problems arise. We truly appreciate your patience, your business, and your recommendation!
Sub zero main control Board
Seller verified my serial number before shipping to ensure it was correct, quick shipping, Easy instructions and my fridge is working again.
2026年6月4日
自発的なレビュー
SubZeroParts.com からの回答
Thank you so much for your kind feedback! We’re glad we could help and that your refrigerator is working again. We always do our best to verify the serial number before shipping to make sure our customers receive the correct part the first time. We truly appreciate your business and thank you for choosing us!
The salesperson checked to make sure I…
The salesperson checked to make sure I had requested the proper part before ordering
2026年5月27日
SubZeroParts.com からの回答
Thank you so much for your kind review! We’re glad we could help verify the correct part before you placed the order. We appreciate your business and are always happy to assist.
SubZeroParts.com からの回答
Thank you for your review! We're glad to hear the part fit perfectly and that everything worked out as expected. We appreciate your business and look forward to helping you again in the future!
Will not stand behind product.
Originally I gave them 3 stars with this review: Ordered two very expensive gaskets for a set of freezer drawers which came in separate packages. One came through perfectly flat, one came through like an accordian. Need to contact subzeroparts.com to see if I can get a replacement for it.
Revised to 1 star because I contacted them, sent all the documentation they wanted of the squished box, the twisted gasket and up-close pictures of the ripples. They sent it to the manufacturer who basically refused to replace it. I'm not looking to rip anybody off, I just want a $250 gasket that's in the same shape as the other one I ordered; i.e flat and smooth. They can have this one back if they think it's so great. Regardless, one star and no more business from me.
2026年5月24日
SubZeroParts.com からの回答
Dear Alan,
Thank you for your feedback. We’re sorry that the condition of the gasket upon arrival caused concern and that the resolution did not meet your expectations.
We reviewed the photos and information provided. Based on our review, the gasket appeared to have been compressed during packaging rather than showing a confirmed manufacturing defect. Gaskets can sometimes require time after unpacking and proper installation to return to their intended shape.
We understand your concern, particularly since the second gasket arrived in a different condition. Our team reviewed the replacement request based on the documentation available and provided the recommended steps for the gasket.
We’re sorry we were unable to reach a resolution that met your expectations, and we appreciate you taking the time to share your experience.
This site has no phone number to…
This site has no phone number to contact. Looks like this business is run from a garage. You are at your risk when you are doing business with them.
2026年6月8日
自発的なレビュー
SubZeroParts.com からの回答
Hello Kama,
Thank you for your feedback. We’re sorry that you had difficulty finding a way to contact us.
Our customer support is handled primarily through email and our online support form. This allows our team to review order details, model and serial numbers, photos, and part compatibility so we can provide accurate assistance.
We understand that having a clearly accessible way to reach support is important, and we appreciate you bringing this concern to our attention. Our team is available to assist with any questions or order-related issues through our support channels
Great customer service and quick turn…
Great customer service and quick turn around. Double checked my part number for to serial # to make sure I ordered compatible parts.
2026年5月29日
SubZeroParts.com からの回答
Hi Jay,
Thank you for your kind review and for taking the time to share your experience.
We're very glad to hear that our team was able to help verify the part number and serial number to ensure you received the correct compatible parts. We always believe that taking a few extra minutes to confirm compatibility can save our customers time, money, and frustration.
We truly appreciate your trust in us and are grateful for the opportunity to assist with your repair needs. If you ever need help with parts, model verification, or technical questions in the future, please don't hesitate to reach out.
Thank you again for choosing us!
I asked how many sensors were in the…
I asked how many sensors were in the model 700 TF and was told 1 however there was two.Other than that service was good
2026年5月29日
SubZeroParts.com からの回答
Thank you for your feedback, Alfred.
We appreciate you taking the time to share your experience. We apologize for the confusion regarding the number of sensors in the Model 700TF. We always strive to provide accurate information, and we appreciate you bringing this to our attention.
We're glad to hear that, aside from this misunderstanding, you were satisfied with our service. Your feedback helps us improve and better assist our customers in the future.
Thank you again for your business, and please don't hesitate to reach out if you need any further assistance.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。