Sugaholics™, London ロゎ
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Sugaholics™, London レビュヌ 

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TrustScore 5段階評䟡の4.5

4.6

ケヌキ屋
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5぀星のうち5の評䟡

Wonderful cake with a real wow factor! Actually better than the picture on the website. Delivery service was perfect, I ordered the cake at the last minute but it arrived on time and saved the day! Ev... もっず芋る

5぀星のうち5の評䟡

I have been buying cakes from Sugaholics approximately four years, birthdays, Christmas and whenever i crave for a good cream cake. I have tried the fresh cream fruit cakes for years. The delivery dr... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

The cake itself was delicious, however there are some serious service side issues that would prevent me from buying here again. Firstly, they promise a tracking link will be sent on the... もっず芋る

5぀星のうち5の評䟡

Ordered same day delivery and was absolutely beautiful. Grandson loved it as his birthday cake and the actual taste was fabulous. Thank you so much.

䌁業情報

  1. ケヌキ屋

圓該䌁業による蚘述

Every Sugaholics London Fresh Artisanal Cake Is Bespoke, Handcrafted, and Lovingly Tailor-made for Each Individual Customer – Creatively Combining Our Designs and Imagination with Your Ideas and Preferences. We Pride Ourselves on Using the Finest Quality of Ingredients, Exquisite Attention to Detail, and Luxurious Final Finishing to Ensure That Your Next Celebration is Memorable. Email us on hello@sugaholics.co.uk

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4.6

優良

TrustScore 5段階評䟡の4.5

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過去12か月のレビュヌ数: 88件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Disapponting

I have been ordering Cake from Sugaholics since past few years and the cake were always delicious. However this time the quality and taste were not the same as before.
I had ordered Cake with Ferro Rocher and Oreo flavour but could not taste any of this flavor which I why I bought the cake.
Usually the Cake runs out but this time out of the two cakes one cake was left which explains why.
Communication is always the problem as telephone number did not work, WhatsApp response were too late.
Website says Flat £5 off but the code does not work and got a WhatsApp response that there is a glitch in the website!!

2025幎9月6日
Sugaholics™, London ロゎ

Sugaholics™, London からの回答

Hi Rohit,

Thank you so much for your honest feedback, and we sincerely apologize for the experience you had with your recent order.
We’re truly sorry to hear that the cake didn’t meet the high standards you've come to expect from Sugaholics. We understand how disappointing it must have been, especially when you were looking forward to the Ferrero Rocher and Oreo flavours. Your continued support over the years means a lot to us, and we’re disappointed to have let you down this time.

We were unfortunately facing some operational challenges and had to work from a different location temporarily, which affected both our product consistency and communication. The phone line and WhatsApp delays were not up to our usual standards, and we apologize for the inconvenience caused.

We’re happy to let you know that everything is now back to normal, and we are fully committed to delivering the same quality and service you’ve always known us for. We won’t disappoint you again on your next order — that’s a promise.

Thank you again for your valuable feedback, and we hope to serve you better very soon!

Warm regards,
The Sugaholics Team

5぀星のうち1の評䟡

If you know what cake is, avoid this company!!

We ordered a Victoria sponge cake from Sugaholics for a special occasion, paying a premium price of £140 – and were left completely disappointed. The cake didn’t even have jam. When we reached out to customer service to clarify, we were met with rude, argumentative responses insisting that a Victoria sponge “doesn’t have jam.”
For future reference: A traditional Victoria sponge consists of sponge cakes filled with raspberry or strawberry jam and whipped or buttercream in the middle. It’s a classic British cake, and jam is an essential component.

Beyond the missing jam, the cake itself was disappointing in taste. It tasted artificial, more like an eggless sponge without any butter - dry and bland, with none of the rich, homemade flavor you'd expect from a cake at this price point.

For £140, we expected a quality, authentic cake and professional service. What we got was neither. Would not recommend based on the poor quality, overpricing, or the unprofessional customer service

2025幎8月16日
自発的なレビュヌ
Sugaholics™, London ロゎ

Sugaholics™, London からの回答

Hi Az,

Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience with us was so disappointing — especially for a special occasion. We completely understand your frustration and sincerely apologise for not meeting your expectations.

We were recently facing some unexpected challenges with our premises and had to temporarily operate from a different location. Unfortunately, this did affect the consistency of some of our products, and we deeply regret that it impacted your order.
Regarding the Victoria sponge cake, we understand your concern about the missing jam. Traditionally, yes — jam is a key element of a classic Victoria sponge. However, over the years, we’ve adjusted our recipe based on feedback from many of our regular customers, the majority of whom prefer it without jam. That said, we absolutely do accommodate requests for jam, and we wish this had been clarified during the order process. We’ll make sure our team communicates this more clearly going forward to avoid future misunderstandings.

We’re equally sorry to hear that the cake didn’t meet your expectations in terms of taste and texture. We always strive for a rich, flavorful result, and it's clear we missed the mark this time.
Your feedback is extremely valuable to us, and we’re taking it seriously to ensure improvements are made. We hope to have the opportunity to serve you again and provide the high standard we’re known for.

Warm regards,
The Sugaholics Team

5぀星のうち3の評䟡

Sugaholics™ in London offers


Sugaholics™ in London offers beautifully designed cakes with good flavors and prompt delivery. Communication was smooth, even for detailed custom orders. However, there are minor improvements needed for making the overall experience more consistent. Sugaholics shows genuine care, but room for refinement remains. Thank you for the effort, Sugaholics. ⭐⭐⭐

2025幎2月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Last minute order for my daughters 10th

I found this company after tasting a friends birthday cake and asking where it was bought as it was the best cake I have ever had the pleasure of tasting!

I emailed the bakery as I didn't know where to start concerning the cake I wanted, the response was prompt and had a link to the suggested cake, which I ended up buying.

I got the Strawberries Mousse cake...🍓🎂 and everybody enjoyed the cake the same way I did trying it for the first time.

I requested a specific delivery time, and the cake did arrive later than expected but this is without exception as the window for delivery is wide and the driver tried his best....which I am greatful for. He was also very polite and easy on the eye.

I will be ordering another cake for my fathers birthday which I will have delivered on the day hopefully it comes at a decent time.

This company is our new go to bakery for cakes and I love the fact that the ingredients are halal. They do not compromise on taste or quality.

I absolutely recommend them.

2025幎1月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Lovely cake!

I ordered a birthday cake and it was amazing. They delivered it on time. I would definitely recommend for anyone. It was very detailed and pretty 😍 Everyone in my family admired the cake. A big thank you for the Sugaholics team 🙏🏌

2025幎2月5日

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