Sugruレビュー 

Sugru からの回答

2018年10月19日

Hi,

Thanks for taking the time to leave us some feedback.

I'm really sorry to hear that your headphone fix didn't work as expected, I realise this must have been a disappointing experience! Headphone fixes are very popular in the Sugru community and generally produce great results, I'm sorry that wasn't the case this time!

Could you please drop us an email to hello@sugru.com? We'd like to get a few details from you so we can help you with trying your fix again next time.

We'll look forward to hearing from you and please do let us know if there's anything else we can help with!

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年10月12日

Hi Ms B,

Thanks for taking the time to leave us some feedback. I'm very sorry to hear that you couldn't use your Sugru - I realise this must have been a disappointing experience.

Firstly, could you please drop us an email to hello@sugru.com? We'd like to replace the Sugru that went to waste so you can get on with some fixes and projects!

Sugru will expire by the date displayed on the back of the single-use packs when stored at room temperature (21°C/70°F), this is why we recommend storing unopened single-use packs in the fridge (or freezer) as this will keep them going up to 3 times longer! If your Sugru was still in date, then we'd like to get a few details from you if possible, this way we can let our Quality Team know, and they can investigate what went wrong and prevent it from happening again in the future!

We'll look forward to hearing from you.

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年10月4日

Hi Frank,

Thanks for taking the time to leave us a review.

I'm very sorry to hear that your shoe fix didn't work as expected, I realise this must have been very disappointing!

Sugru will bond to a wide range of materials, including fabric and leather, I'm sorry that wasn't the case this time! Sometimes it can be helpful to smudge a little Sugru onto the surface before placing on the bulk to help it adhere, and once it's on it will take 24 hours for each 3mm to cure (the Original Formula) or 2mm deep (the Family-safe | Skin-friendly Formula) at room temperature (21°C/70°F).

Could you please drop us an email to hello@sugru.com? We'd like to replace the Sugru that went to waste on this fix and to offer a few more tips for next time - thank you!

We'll look forward to hearing from you.

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年8月10日

Hi Aimee,

Thanks for taking the time to leave us some feedback.

I'm sorry to hear that your glasses fix didn't go as planned - I realise this must have been disappointing especially as this was your first time using Sugru.

Glasses fixes are very popular in the Sugru community and generally produce great results, you can a see an example of a Sugru-er's project just here - (http://bit.ly/2Mj23zp). I've sent you an email to the address you gave us at checkout so we can offer some more specific tips on trying your fixes next time.

Sugru can get a bit sticky on the fingers when working, to help reduce this you can pop your Sugru in the fridge or freezer for a while before fixing, and you can wipe your hands thoroughly with a dry paper towel (this also helps afterwards if you have any residue on your fingers)! Also, keep in mind that the longer you knead your Sugru, the sticker it will get.

I'm sure we can get this sorted out for you and I'll look forward to hearing back from you!

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年7月23日

Hi Denise,

Thanks for leaving a review, and I'm really happy that you're a fan of the product! When you get a chance you should upload (https://sugru.com/upload) some photos of your fixes and projects - we'd love to see!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年7月9日

Hi Polly,

Thank for taking the time to leave us a review!

We're glad that we were able to help and that you were able to fix your bin in the end!

Please let us know if there's anything else we can help with at all.

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年6月18日

Hi Laurence,

Thanks for getting in touch, and I'm sorry to hear that this fix didn't last for a long time.

There are a few suggestions that will help make this a durable and successful fix:

- In terms of the thickness I would suggest at least 3-5 millimetres to make sure it's strong enough to handle any pressure/forces on it when the drawer is moved.
- Sugru cures at room temperature to a depth of 3mm over 24 hours, so if the application is thicker than 3mm you should leave the drawer out for 2 days just to be 100% sure that this is fully cured.
- smooth out any creases in the Sugru after application as these will be the most likely areas to develop cracks over time. For an extra smooth finish you can dip a finger in soapy water and rub it gently over the Sugru.

I've popped a couple more single use packs in the post for you to help make up for this and so you can try again.

And if you have questions about this or if there's anything else we can help with in the meantime please drop us an email to hello@sugru.com.

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月31日

Hi Kostas!

Thanks for leaving a review, and I'm really happy that you've been impressed by the product and our service! When you get a chance you should upload (https://sugru.com/upload) some photos of your fixes and projects - we'd love to see!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月29日

Hi David,

Thanks for leaving a review - it's great to know Sugru has been so useful for you! When you get a chance you should upload (https://sugru.com/upload) some photos of your fixes and projects - we'd love to see!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月24日

Hi Cynthia,

Thanks for taking the time to leave us a review.

I'm very sorry to hear that you didn't have a good experience with your Sugru - I understand this can be disappointing.

Sugru bonds well to most household materials, including glass, ceramics, wood and most plastics. I'm sorry to hear this wasn't the case with your project!

I've sent you an email to the address you used with us so we can send you out some replacement Sugru and offer some tips for trying your fix again next time.

I'll look forward to hearing from you.

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年5月17日

Hi,

Thanks for leaving a review, and it's really great to know you're a fan of Sugru! When you get a chance you should upload (https://sugru.com/upload) some photos of your projects - we'd love to see!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月16日

Hi Sue,

Thanks for leaving a review - I'm happy this reached you so fast!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月15日

Hi Susanna,

Thanks for leaving a review, and I'm happy that you're a fan of the product! When you get a chance you should upload (https://sugru.com/upload) some photos of your fixes and projects - we'd love to see!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月11日

Hi Michael,

Thanks for taking the time to leave us some feedback.

I'm glad your Sugru fix has worked out well for you so far, that's great! We'll look forward to hearing from you later about how it goes -y ou can upload your photos here - (https://sugru.com/upload) - to be in with a chance of winning our monthly competition and loads of free Sugru!

Our vision is for Sugru to become a household brand, and with increasing volume will come decreasing prices. We’re looking forward to this day as much as anyone, because our mission is to help as many people to get fixing again as we can. We are working hard on our costs, by investing in manufacturing technology and optimising our supply chain, and we look forward to passing on these savings as soon as we can. In the meantime, we hope that our users appreciate that Sugru is a growing business, lovingly making Sugru in our own facility here in London. You can subscribe to our newsletter - (https://sugru.com/sign-up) - to receive 10% off your order, plus you'll always be in-the-know about future offers and Sugru news.

If there's anything at all we can help with, please don't hesitate to get in touch with us at hello@sugru.com - thanks!

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年5月10日

Hi Daniel,

Thanks for taking the time to leave a review! It's great to have your feedback and know that its always done the job for you when needed.

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月9日

Hi Mark,

Thanks for leaving a review, and thanks for your support over the years - it's great to know that Sugru has been a durable solution for you!

And if you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support

Sugru からの回答

2018年5月10日

Hi Andi,

Thanks for taking the time to leave us some feedback.

I'm sorry to hear that you didn't have a good experience with Sugru - I understand this can be disappointing. Sugru comes in 5 g single-use packs, and this is stated in the product descriptions on our website, I'm very sorry that this wasn't clear! We found that the overwhelming majority of users preferred the smaller packs to avoid waste from left overs when fixing.

I'm also sorry to hear that you found that Sugru was a bit stickier than expected. I've dropped you an email to the address you used with us so that we can send some more Sugru out to you so you can give it another go.

I'll look forward to hearing from you.

All the best,

Katie
Sugru Customer Support

Sugru からの回答

2018年5月8日

Hi Bjørn - Thanks for leaving a review, and I'm happy that you're a fan! If you ever need any help or Sugru guidance you can always email us at hello@sugru.com!

All the best,

Kevin Treanor
Sugru Customer Support