Just this month I have fixed the corner of an induction hob that had broken off ( saving me about £300 replacing it for my tenant) , and my dehumidifier (a little sensor inside had end broken off, now... ãã£ãšèŠã
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TrÚs décevant. Les promesses sont alléchantes mais les 3 situations dans lesquelles jâai testé Sugru se révÚlent être un échec cuisant! - réparation dâun jouet plastique (tenue aprÚs remise en uti... ãã£ãšèŠã
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Iâve used Sugru for numerous projects over the yearsâdog chewed cords, adhering phone mounts to a carâs dashboard. My favorite project, though, involved securing a wine rack to a mirrored wall in a ba... ãã£ãšèŠã
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Es wurde Einfuhrzoll und damit eine pauschale BearbeitungsgebÃŒhr der deutschen Post fÀllig. Der Preis inkl. Versandkosten hÀtte sich damit verdoppelt! Ich habe die Annahme verweigert und bin gespan... ãã£ãšèŠã
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Unit 2, 47-49 Tudor Road, E9 7SN, London, è±åœ
- +44 (0) 20 7998 0022
- hello@sugru.com
- sugru.com
3.6
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Dog water trash donât buy it very bad
2021幎11æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hi Michael,
Sorry about your experience, if you'd like to tell us more about the chair repair and provide any images to hello@Sugru.com we'd be happy to assist further.
All the best,
Emmanuel
Customer support
perfect product and customer care
perfect product and customer care. i was refunded for an unexpected custom tax, i was given a quick and exhaustive answer and i totally love the Sugru products. should i need to say more? nope. I'm telling all my friends about it!
2021幎11æ17æ¥
Sugru ããã®åç
Hi,
Thanks so much for taking the time to leave a review!
As always, please don't hesitate to let us know if there's anything at all we can help you with in the near future.
All the best,
Emmanuel
Customer support
WARNING! UK BASED COMPANY
UK BASED COMPANY! BEWARE!
I HAD TO PAY 9 EUROS CUSTOMS AND FEES TO RECEIVE 20 QUIDS WORTH OF SUGRU IN IRELAND. NEVER AGAIN.
THATS BREXIT FOR YA.
2021幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hi Michael,
We appreciate you leaving this review, albeit a 1 star!
I'm really sorry your Sugru got stuck at customs for additional fees - I realise this must have come as a surprise as you initially paid tax on your order, however, all of our EU orders are shipped from England at the moment though we are in the final stages of opening a warehouse in the Netherlands VERY soon so there won't be any future charges for EU to EU orders.
â
On this occasion, could you send an email to Hello@Sugru.com so the team can look into making sure you're reimbursed for this additional cost?
Apologies about this situation and we look forward to assisting you further,
All the best,
Sugru Customer Support
Brilliantly
2021幎10æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hey,
Thanks so much for taking the time to leave a review!
As always, please don't hesitate to let us know if there's anything at all we can help you with at hello@sugru.com.
All the best,
Emmanuel
Customer support
Wo bleibt die versprochene Lösung ???
Leider werden Artikel immer noch aus London versendet und es fallen entsprechend Zoll- und BearbeitungsgebÃŒhren an; es gibt dazu keinen Hinweis auf der Homepage und beim Bestellungsvorgang. Zudem betrug die Lieferzeit fast vier Wochen, versprochen werden 3-7 Werktage .......
2021幎10æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hallo,
Es tut uns sehr leid, dass bei dieser Gelegenheit zusÀtzliche ZollgebÌhren angefallen sind und dies zu einer erheblichen Verzögerung der Lieferung im Vergleich zu dem in Ihrer Versand-E-Mail angegebenen voraussichtlichen Lieferfenster fÌhrte.
Wir befinden uns derzeit in der Endphase der Eröffnung eines EU-Lagers (in den Niederlanden), das alle zukÌnftigen Zölle senken wird - wenn Sie uns eine E-Mail an hello@Sugru.com senden möchten, wird unser Team gerne einen Weg finden, Ihnen zu helfen. stellen Sie sicher, dass Sie fÌr diese Unannehmlichkeiten entschÀdigt werden.
Alles Gute,
Emmanuel
Sugru UnterstÃŒtzung der Kunden
Sugru is great, but the storageperiod is limited
Sugru is great and what I made lasts really long, but........
the Sugru I ordered two years ago is no longer useable, it dries in the package and comes out unmoldable. So we have to throw away sugru for an amount of 15 euro.
So, it's great, but use it immediately
2021幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hey,
Thanks for taking the time to leave this review!
When Sugru has cured it should last and last just like you mentioned, we're sorry to hear you had a 2-year-old packet that you found out had expired the hard way, please do get in touch with us via hello@Sugru.com so we can look into sorting out a solution for you!
All the best,
Emmanuel
Sugru Customer Support
An old friend, Sugru
I've been using Sugru for years now. Great stuff, if a tad on the pricey side. My guess is that they'd make more money by lowering the price, getting more people to buy.
But that's the business side of the equation. The product side is quite wonderful, and just having gets creative juices going.
2021幎10æ15æ¥
Sugru ããã®åç
Hi Jospeh,
Thanks for taking the time to leave this review! We'll take onboard the comment on price vs demand and consider it for our future plans with Sugru.
It's awesome to hear your creative juices are flowing in the meantime and email us any time at hello@Sugru.com
All the best,
Emmanuel
Sugru Customer Support
So far so good!
It is holding the pieces of the candelabra together. I just repaired it and do not know how long it will last.
2021幎10æ11æ¥
Sugru ããã®åç
Hi
Thanks for taking the time to leave this review!
When Sugru has cured it should last and last just like you're newly-improved Candelabra, which we're sure you'll have many more happy years of use still to come and in a few years time if you do notice anything of concern please do get in touch with us via hello@Sugru.com
All the best,
Emmanuel
Sugru Customer Support
Excellent product and so versatile
Excellent product and so versatile. Great prompt service.
2021幎10æ8æ¥
Sugru ããã®åç
Hi Margaret,
Thanks for taking the time to leave this review! Please feel free to send any images of your fix(es) in an email to hello@sugru.com if you'd be happy for us to share on social media, as we're currently running a fixer of the month campaign celebrating fixers who'd like to show off their unique Sugru projects!
All the best,
Emmanuel
Sugru Customer Support
Great material
Great material! Used it to repair a bathroom sink drain. Looking forward to finding more uses.
2021幎10æ5æ¥
Sugru ããã®åç
Hi David,
Thanks for taking the time to leave this review! Please feel free to send any images of your sink fix in an email to hello@sugru.com if you'd be happy for us to share on social media, as we're currently running a fixer of the month campaign celebrating fixers who'd like to show off their unique Sugru projects!
All the best,
Emmanuel
Sugru Customer Support
Iâm only writing this review to expressâŠ
Iâm only writing this review to express my frustration at the endless emails Iâve been sent since ordering a Sugru pack. Sometimes there are useful hints & tips - thanks, but I could easily look those up online when I need them - but the rest is just noise: cross-promotion of other products mainly.
But what about the Sugru itself? No idea, not got around to trying it out yet. I was surprised (not in a good way) by the small pack sizes, but I think a little is meant to go a long way - hereâs hoping.
2021幎10æ3æ¥
Sugru ããã®åç
Hey Capn,
Thanks for leaving your review and we're so sorry if you feel like we're bombarding your inbox! There is an option at the bottom of each email to unsubscribe from our mailing list, however I will pass on this feedback to our marketing team so they're aware!
In regards to the quantity, you're right, it's definitely not ideal if any Sugru goes to waste, so we always recommend lining up a few projects in such cases, to make the most of Sugru in one go or storing away unopened packets in your fridge for a rainy day.
All the best,
Emmanuel
Sugru Customer Support
I'm a huge supporter and fan of Sugru
I'm a huge supporter and fan of Sugru. I use it for everything from household repairs to preventative care (toes of kids shoes, for eg.) Such a winner!
2021幎10æ2æ¥
Sugru ããã®åç
Hey Kate!
Thanks for taking the time to leave us this review, we appreciate it and it's fantastic to hear you've been able to use your Sugru for preventative measures!
Please feel free to send any images in an email to hello@sugru.com if you'd be happy for us to share on social media, as we're currently running a fixer of the month campaign celebrating fixers who'd like to show off their unique Sugru projects!
All the best,
Emmanuel
Sugru Customer Support
Sugru has become part of my life!!
Sugru has become part of my life!!
Itâs kept in the fridge and ready to go for repairing, hacking, inventing, creating, beautifying. I love the stuff. And the Sugru team is fantastic to deal with.
2021幎9æ27æ¥
Sugru ããã®åç
Hey Astrid,
Thank you so much for leaving your review!
We're so glad to hear that Sugru has become a part of your life, that is one of our main goals and ambition to help convert consumers into fixers and improvers!
If you take any pictures of your piece de resistance please feel free to send those images in an email to hello@sugru.com if you'd be happy for us to share on social media, as we're currently running a fixer of the month campaign celebrating fixers who'd like to show off their unique Sugru projects!
All the best,
Emmanuel
Sugru Customer Support
Sugru ããã®åç
Hi Ruta,
Thank you for your review!
If you take any pictures of your piece de resistance please feel free to send those images in an email to hello@sugru.com, if you'd be happy for us to share on social media, as we're currently running a fixer of the month campaign celebrating fixers who'd like to show off their unique Sugru projects!
All the best,
Emmanuel
Sugru Customer Support
Ich habe tesa Klebestreifen gekauft âŠ
Ich habe tesa Klebestreifen gekauft und es haltet garnicht.
2021幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hallo Gabriela,
Es tut uns leid zu hören, dass das Band auf Ihrer Bestellung problematisch war!
Könnten Sie uns bitte weitere Informationen dazu an hello@sugru.com senden und uns mitteilen, wann Sie das Problem bemerkt haben, damit wir uns darum kÌmmern können.
Wir finden sicher eine positive Lösung fÌr Sie.
Alles Gute,
Emmanuel
Sugru Kundenbetreuung
Great product ! Recommended !
Used to attach a camera support on motorcycle helmet. Great product, definitely I will use it again.
Thank you!
2021幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hi Ion,
Thank you so much for taking the time to leave us this review!
It's great to hear how your Sugru helped with your motorcycle helmet fix. We hope you have fun with any future Sugru projects and we'd love to hear about what else you get up to!
If there's anything we can help you with at all, please don't hesitate to contact us at hello@sugru.com.
All the best,
Emmanuel
Sugru Customer Support
Fantastic Product That Outperforms!!!
I just sent the following message to Sugru Customer Support:
Good Morning, Sugru Customer Support!
I wanted to drop you a note to let you know that I've been using your product for many years now and really like the unique repair options Sugru gives me, compared to other products. Four years ago (sometime in 2017), I purchased a multi-pack of Sugru that I forgot about in my refrigerator.
Several days ago I needed to repair my daughter's cell phone charge cable (which was fraying near both plugs) and remembered to look in the fridge for some Sugru. I realized, unfortunately, that the "use by" date printed on the packaging was April 1st, 2018 (the coded production number is 139704SP), so I didn't have high hopes that the product would still be good. Nevertheless, I opened up one of the remaining packets and gave it a try...
I suppose that, in retrospect, I should have taken the "April Fools Day" expiration date as a sign of what to expect because not only was the product still viable, it performed just as well as any Sugru I have ever used! Color me VERY IMPRESSED!!!
In any case, I wanted to share with you just how pleased I was to be able to use such a terrific product, even years after it had supposedly expired. Thank you, thank you, thank you!
Regards,
Steve
2021幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Sugru ããã®åç
Hi Steve,
Thank you so much for taking the time to leave us this review!
It's great to hear your Sugru was still useful after MORE than 2 years, talk about impressive performance. We really appreciate you informing us about this and hope you have fun with your future Sugru projects and we'd love to hear about what else you get up to!
If there's anything we can help you with at all, please don't hesitate to contact us at hello@sugru.com.
All the best,
Emmanuel
Sugru Customer Support
Used Sugru to re-attach part of a resinâŠ
Used Sugru to re-attach part of a resin ornament. Glue wouldnât work on it so this was my last resort. Worked perfectly. My only suggested improvement would be to have a greater range of colours available.
2021幎9æ4æ¥
Sugru ããã®åç
Hi Ian,
Thanks for taking the time to leave us a review!
It's great to hear how Sugru has helped with your resin ornament fix. We hope you have fun with your future Sugru projects and we'd love to hear about what else you get up to! Your feedback about a larger colour range will be pasted on to our R&D team also.
If there's anything we can help you with at all, please don't hesitate to contact us at hello@sugru.com.
All the best,
Emmanuel
Sugru Customer Support
Love sugru for many years
Sugru is a great product that I often used to fix broken things. It also works well as a glue on flat and rough surfaces. I fixed a broken shoe, a coffee maker, created a new handle on the lid of a cooking pot, glued a socket to the foot of a table (that sticks for over 3 years now and we plug in/out daily), glued multiple towel rails on walls, repaired a broken wheel on a suitcase and more. I love that it is so heat and water resistant and survives being in the fridge, washing machine and dishwasher. Cheers!
2021幎9æ3æ¥
Sugru ããã®åç
Hi Emanuel,
Thanks for taking the time to leave us a review!
It's great to hear of the many projects Sugru has helped with. We hope you have fun with your future Sugru projects and we'd love to hear about what else you get up to!
If there's anything we can help you with at all, please don't hesitate to contact us at hello@sugru.com.
All the best,
Emmanuel
Sugru Customer Support
Repaired a small hole in the lining ofâŠ
Repaired a small hole in the lining of my fridge. Great stuff. Excellent service.
2021幎9æ3æ¥
Sugru ããã®åç
Hi Alan,
Thanks for taking the time to leave us a review!
It's great to hear how Sugru has helped with your fridge fix. We hope you have fun with your future Sugru projects and we'd love to hear about what else you get up to!
If there's anything we can help you with at all, please don't hesitate to contact us at hello@sugru.com.
All the best,
Emmanuel
Sugru Customer Support
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