I ordered some clothes for my son for his birthday. medium jumper, medium shorts and medium T-shirt. XL jumpers came in error. All details sent and said they’ll collect from DPD. I replied to ask if I... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Issues resolved when talking to customer service. No exchange option on the website, however when the situation was explained that I needed a different size, they were happy to refund postage costs. I... もっと見る
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Delivery was super quick and expectations were met when ordered. Packaging looked expensive, was good quality, kept the item safe and in good condition. Nice touch with the branding on the bags.... もっと見る
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Size fits perfectly, clothing is made of high quality fabric. The only downside is that the trousers has no back pocket, this should be stated as I will want to order in order colour but the back pock... もっと見る
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企業情報
Henri Marc Store について
当該企業による記述
Henri Marc is a brand devoted to the art of quiet luxury. Offering timeless design through smart sportswear classics and effortlessly wearable daily essentials.
Our mission is simple: to deliver outstanding quality, impeccable fits, and refined design to you, our valued customer.
As part of The 360 Brand Group Ltd, Henri Marc draws on the group’s scale, resources, and market expertise while retaining its distinct identity. Founded by two partners with a combined 50 years of experience in design and manufacturing, the brand brings to life confident collections that embody superior craftsmanship and elevated simplicity.
Every garment we create is a reflection of our commitment to detail, precision, and purpose. We work with trusted partners and world-class factories to ensure every piece not only meets but exceeds expectations.
You’re in good hands, with a brand built on integrity, expertise, and a true passion for timeless style.
Our mission is simple: to deliver outstanding quality, impeccable fits, and refined design to you, our valued customer.
As part of The 360 Brand Group Ltd, Henri Marc draws on the group’s scale, resources, and market expertise while retaining its distinct identity. Founded by two partners with a combined 50 years of experience in design and manufacturing, the brand brings to life confident collections that embody superior craftsmanship and elevated simplicity.
Every garment we create is a reflection of our commitment to detail, precision, and purpose. We work with trusted partners and world-class factories to ensure every piece not only meets but exceeds expectations.
You’re in good hands, with a brand built on integrity, expertise, and a true passion for timeless style.
連絡先
4.2
ほぼ満足
61件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I sent back the items 3 weeks ago
I sent back the items 3 weeks ago
Up on till now I had no response or my money back
2026年3月25日
Henri Marc Store からの回答
Good afternoon, Mr Ali,
Hope you're having a nice week,
Thank you for sharing your personal shopping experience with the Henri Marc community.
Upon reviewing your case, we see that Adam from our Investigations team is currently handling your delayed return via Royal Mail.
Could you please provide Adam and the team with any dispute or case reference updates from Royal Mail?
Once again, we would like to thank you for your patience and cooperation.
Kind regards,
Team Henri Marc
Quality clothing
2026年3月24日
Henri Marc Store からの回答
Good afternoon Peter,
Hope you're having a nice day,
Thank you for taking the time to share your positive 5-star product review!
We've taken a look into your account, and we can see that you have purchased one of our best-selling shorts - Knit Shorts (Black).
Thank you again for your support and for shopping with us.
Kind regards,
Team Henri Marc
I ordered some clothes for my son for…
I ordered some clothes for my son for his birthday. medium jumper, medium shorts and medium T-shirt. XL jumpers came in error. All details sent and said they’ll collect from DPD. I replied to ask if I should return all and then send me the full correct order in case it was then out of stock. The have completely ignored me since this. I’ve sent so many emails and no response so now I can’t give my son his set for his birthday.
2026年3月24日
Henri Marc Store からの回答
Hi Gemma,
Hope you're keeping well,
Thank you for taking the time to share your latest shopping experience.
Our team have managed to locate your account details, and we can see that one of our support team have been in contact with you today (7/4/2026) at 12:36 pm.
Please continue to monitor your emails over the next 24 hours regarding the latest tracking updates.
Thank you again for your patience and cooperation.
Kind regards
Team Henri Marc
Easy and simple purchase.
2026年2月27日
Henri Marc Store からの回答
Hey Mark,
We're happy to hear that your purchase was easy and simple. Thank you for your positive feedback; we appreciate it.
We are pleased to hear you like your Premium Icon T-Shirt (Off White).
Many thanks,
Sean
Team Henri Marc
Henri Marc Store からの回答
Hey James,
Hope you're having a good day!
Thank you for taking the time to share your overall shopping experience.
We're so pleased to read that you're happy with your new Pleated Open Hem Jogger (Grey Marl).
Thank you again for your support and continued loyalty.
Many thanks,
Team Henri Marc
Henri Marc Store からの回答
Hey Liam,
Hope you're having a great week!
Thank you for sharing your amazing 5 star product review.
We're so pleased to read that you're happy with your new set - Knit Shirt (Stone) and Knit Shorts (Stone).
Thank you again for your support and loyalty.
Many thanks,
Adam
Team Henri Marc
Henri Marc Store からの回答
Good Morning Nikki,
Hope you're having a great week.
Thank you for sharing your amazing 5-star product feedback.
We're delighted to read that you're happy with our website, the easy ordering and the delivery.
We hope you love the Premium Tonal Logo T-Shirt (Khaki), Premium Arch Logo T-Shirt (Navy), Henri. Marc Logo Hoodie (both Grey Marl & Stone) and the Interlock Tracksuit (Charcoal)!
Thank you for your continued support and for shopping with Henri Marc.
Many thanks,
Team Henri Marc
Excellent Track Suit!!!
Excellent track suit bottom open hemp from Henri Marc .. It’s a must buy!!!!😀, if you are looking for a smart casual track suit bottom, this are the one to have, true size and excellent quality…Keep it up Henri Marc!!!👍🏼😊
2026年2月9日
Henri Marc Store からの回答
Good Morning Ronnie,
We're happy to hear that you find our open hemp track suit bottoms excellent! We appreciate your positive feedback on the quality and fit. Thank you for recommending them!
Team Henri Marc
Outstanding garment
Outstanding garment. Nice quality and very well put together. Will certainly be making more purchases in the future.
2025年12月16日
Henri Marc Store からの回答
Hello Tim,
We're happy to hear that you find the garment outstanding and of nice quality. We appreciate your acknowledgement of the craftsmanship and are excited about your future purchases.
Team Henri Marc
Really bad customer service
Shocking customer service, states that they typically respond in a few minutes but may not even get a reply. Portal online also did not work for trying to get a returns label despite following instructions for returning an item.
2026年2月5日
自発的なレビュー
Henri Marc Store からの回答
Good Morning Mark,
Hope you are doing well.
Thank you for your support in Northern Ireland.
We have located your account details and see that you have provided our team with the tracking information for your returns. Additionally, we have arranged for a member of our support team to contact you with further information regarding your case.
Thank you once again for your patience and cooperation.
Kind regards,
Team Henri Marc
Henri Marc Store からの回答
Good morning Harry,
Hope you're having a great week,
Thank you for taking the time to share your positive 5-star review with the Henri Marc community.
We're delighted to read that you are satisfied with the overall service that we deliver here at Henri Marc. We've taken a look at your account, and we can see that you recently purchased Logo T-Shirt (Black) and Premium Arch Logo T-Shirt (Stone).
Thank you again for your support and loyalty.
Many thanks,
Team Henri Marc
Henri Marc Store からの回答
Good morning Qasim,
Hope you're having a good week!
Thank you for taking the time to share your positive shopping experience with the Henri Marc community.
We've taken a look at your account, and we can see that you have recently purchased the Interlock Jogger (Black).
Thank you again for your support and for shopping with us.
Take care,
Team Henri Marc
Great quality and fitting to match
2026年1月12日
Henri Marc Store からの回答
Good mornig Tristan,
Hope you're having a wonderful week,
Thank you for taking the time to share your positive 5-star product feedback.
We're so pleased to read that you're happy with the quality and fit of the Premium Arch Logo T-Shirt (Black).
Thank you for your continued support and for shopping with us.
Many thanks,
Team Henri Marc
Henri Marc Store からの回答
Hello Jason,
We're happy to hear that you find our t-shirts to be of beautiful quality. Thank you for your positive feedback; it means a lot to us.
Natalie
Team Henri Marc
Henri Marc Store からの回答
Hey Ade,
Hope you've had a great weekend!
Thank you for sharing your amazing feedback.
We're so pleased to read that you're happy with the overall service that we deliver here at Henri Marc.
Thank you again for choosing to shop with us.
Many thanks,
Team Henri Marc
Ordered and im yet to receive the item
Ordered and im yet to receive the item. Understand this is not Henri Marc and rather the third party delivery company but very disappointing experience thus far
2025年12月29日
Henri Marc Store からの回答
Good morning, Alexander,
Thank you for sharing your recent shopping experience with us.
We have located your account details, and it appears that your parcel is currently experiencing a delay with the courier.
A courier investigation has been initiated, and we are happy to inform you that your parcel received a scan update today at 08:45. Please keep an eye on your emails over the next 24 hours for a delivery confirmation.
Thank you once again for your support and loyalty.
Kind regards,
Team Henri Marc
Size fits perfectly
Size fits perfectly, clothing is made of high quality fabric. The only downside is that the trousers has no back pocket, this should be stated as I will want to order in order colour but the back pocket is discouraging me to order, otherwise it is good quality fabrics.
2025年12月24日
Henri Marc Store からの回答
Good morning Ebenezer,
We're happy to hear that the size fits perfectly and you appreciate the fabric quality of your Logo Open Hem Tracksuit (Black). We appreciate your feedback regarding the absence of a back pocket on the jogger. We'll consider this for future product descriptions and designs.
Thank you again for shopping with Henri Marc.
Team Henri Marc
Henri Marc Store からの回答
Good Afternoon Alan,
We're glad you found our service reliable and the clothing of good quality. Thank you for your positive feedback; we appreciate it!
Many thanks,
Sean
Team Henri Marc
Items were delivered quickly and safely
2025年12月5日
Henri Marc Store からの回答
Good Afternoon Elizabeth,
We're happy to hear that your items were delivered quickly and safely! Thank you for your positive feedback; we appreciate it.
Many thanks,
Team Henri Marc
Henri Marc Store からの回答
Hey Ian,
We're happy to hear that you're consistently satisfied with our brand's quality, style, and fit. Thank you for your positive feedback; it means a lot to us!
Team Henri Marc
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