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Suletsレビュー 

432
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

We have been with Sulets for two consecutive years during university, and I would choose them again without hesitation. The affordability and range of properties are excellent. Joshua Findlay was a... もっと見る

企業が回答しました

5つ星のうち5の評価

Sulets made my viewing experience really positive today. From the moment I arrived, everything felt organised and welcoming. The property was shown clearly, and any questions I had were answered prope... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve had nothing but positive experiences with Sulets. Their properties are high quality, well looked after, and exactly what students need. What really sets them apart is the team — always welcoming... もっと見る

企業が回答しました

5つ星のうち5の評価

Glad to have booked through Sulets- great experience throughout, from looking for properties to now living in them. Emma G our property manager has always gone above and beyond to help us with any iss... もっと見る

企業が回答しました

企業情報

  1. 学生住宅センター
  2. 団体用宿泊施設
  3. 不動産管理会社
  4. 不動産業
  5. 不動産賃貸エージェンシー
  6. 学生寮

Sulets について

当該企業による記述

Join over 2500 students who rent with Sulets every year.

Discover high quality student accommodation in Leicester and Loughborough with Sulets. As the only student lettings agent recommended by Leicester’s Student Unions and endorsed by Loughborough University, we provide student living you can trust. We work closely with landlords to ensure that the high-quality properties we offer are safe and secure. We carry out regular inspections, and we deal with any necessary repairs and maintenance. From student homes near campus in Leicester to student living in Loughborough’s popular Golden Triangle, we offer a range of student accommodation to suit every budget, many with bills included. As a charity, we prioritise the student experience focusing on safety, quality, and support. Finding accommodation is an important part of your university experience, we are here to help you with that choice.

Our reviews speak for themselves, and we take pride in our high levels of customer service and satisfaction to both students and landlords.

Student Housing Row of terraced houses Search Student Housing Student Halls, Studios, Flats & Apartments Inside a bedroom in student accommodation Search Student Halls Get in touch today to book a viewing Contact Us Are you a landlord or HMO investor? Join our landlord network

Trusted Student accommodation 🏡 🛏️ 🔑

当該企業による記述

Trusted by students, backed by universities & student unions.
Join over 2500 students across Leicester and Loughborough who rent with Sulets every year. All-inclusive bills with locations just steps from your campus.

Landlords - Protect your rental income 🏡

Sulets Leased Service - Exempt from the Renters' Rights Act.

Sulets Leased Service - Exempt from the Renters' Rights Act.
Lease your property to Sulets for a fixed term, and we guarantee your rent. Sulets is a unique not-for-profit student lettings agency providing everything a landlord needs, with exempt status under the Renters’ Rights Act. Get in touch for more info.

連絡先

Student Housing 🏡

We offer a wide range of student homes to suit all budgets.

4.7

優良

TrustScore 5段階評価の4.5

432件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(432)

過去12か月のレビュー数: 32

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Would recommend

Really friendly and helpful staff. Repairs were usually done quickly and it was easy to get in touch with them. I was with them for 3 years and would recommend Sulets to other students.

2023年6月11日
Sulets ロゴ

Sulets からの回答

Hi Rachael, thank you for your positive review and recommendation. Great to hear that you stayed with us for 3 years! Regards, Sulets.

5つ星のうち1の評価

I ended up paying the electricity bill…

I ended up paying the electricity bill for my previous tenants because there was no meter reading taken at the tenant exit. I've been trying for nearly a year to get re-imbursed!

2022年7月30日
Sulets ロゴ

Sulets からの回答

Hi Charles,

Thanks for your review and feedback. We are sorry to hear of issues regarding utility bills from previous tenants. We have investigated this for you. As the tenant left earlier than the tenancy end date, there was still a bill to be paid. The supplier split it between yourself and the tenant, as such we asked you if you wanted Sulets to make the payment on your behalf, and for us to then charge you. You agreed to this via email, but then went ahead and paid it yourself as well. The problem now is, we don’t have proof you paid the bill so we can get the money back that we paid and then refund it back to you.

If there have been any further updates, please continue to liaise with Lottie.

Regards, Sulets.

5つ星のうち5の評価

I had a really good experience from…

I had a really good experience from Sulets,the member of Staff Joshua helped us a alot making the process easy and clear.Thanks for that..

2023年6月2日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Vyshnavi, thanks for your positive review and feedback. We will pass your feedback onto Josh. Thanks!

5つ星のうち5の評価

Joshua was really helpful for our…

Joshua was really helpful for our procedures. Thank you so much

2023年6月2日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Anju, thank you for your positive review. Great to hear that Josh was able to help you with your student accommodation in Leicester. Good luck with your studies.

5つ星のうち5の評価

Sulet is the best

I moved to the Uk with my husband and 2 kids and on getting to the Uk accommodation became a problem. I had previously sent an email to Sulet before leaving my home country and they informed me that they do not have accommodation for families but on arrival and seeing how difficult it was to get a house, I decided to go to Sulet by myself and I met with Jake who was extremely helpful and I was able to get a 3 bedroom house in a lovely environment with lovely neighbors. Since moving in I have had repairs that needed to be done and the property manager Tsitsi has been fantastic. She helps to make sure the repairs are done in less than 48hrs because of my kids. Overall all staffs of Sulet are helpful and supportive.
Thanks Tsitsi and Jake.

2022年9月25日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Bobade, thank you for your 5 star review and feedback. We are pleased to hear that both Jake & Tsitsi were able to help you with your student accommodation in Leicester. Good luck with your studies!

5つ星のうち4の評価

22 Cecilia road

The location of the property is very good, close to shops and only a short walk from campus. The house is small but exactly what we needed.
Management is good in responding back to problems with the house and fixing them fairly quickly.

2023年5月15日
Sulets ロゴ

Sulets からの回答

Hi Lili, thanks for your positive review and feedback. We will pass your feedback onto the property management team. Good luck with your studies in Leicester!

5つ星のうち5の評価

Hey it's amazing to be a part sulets…

Hey it's amazing to be a part sulets student living and thank you so much Josh who guided me throughout my process.

2023年5月5日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Monika, thank you for your positive review. Great to hear that Josh was able to help you with your student accommodation in Leicester. Good luck with your studies.

5つ星のうち5の評価

Absolutely delighted with the service I…

Absolutely delighted with the service I received from Jake and Emma. They were very polite, friendly and professional. I would highly recommend Sulets to anyone. I couldn't be happier.

2023年4月24日
Sulets ロゴ

Sulets からの回答

Morning Tsitsi, thanks for your positive review and feedback. We will pass your feedback onto Jake & Emma. Thanks!

5つ星のうち5の評価

We love our home

Great service from start to finish.
Easy and smooth process, all my questions were answered.
Our house is beautiful, really clean and nothing is too much trouble.

2nd year of uni has been great so far as have a place to call home.

Thank you

2023年3月27日
Sulets ロゴ

Sulets からの回答

Hi Natasha, thank you for leaving a positive review. We are pleased to hear that we have been able to help you with your accommodation again this year. Good luck with your studies!

5つ星のうち1の評価

Not even suitable for a homeless person to live

Absolutely disgusted by the service from sulets from the get go. As living in a house of 4, all uni students, we have had non stop problems with sulets, and it’s been so stressful alongside university work. Nothing ever gets fixed on time, you have to call and nag for anything to get sorted. After having problems with electrics, no hot water or heating and it not being classed as an emergency….faulty appliances, contractors turning up at 8pm at night with no notice given, mould growing in every crack and crevice of the house…finally, mice infestation, yay! Bottom room floor which was mine, clearly had a mice infestation. Been an ongoing issue since I moved in and although has been reported numerous times, no solution has been adequate enough (baite and poison didn’t touch the sides) The only thing that has helped is buying mouse traps out of my own pocket! After seeing about 3 mice and catching 2 dead which left an awful smell in the room, as well as finding nests around my room, where I had only hoovered or cleaned the day before!! still no solution was made. To add to this, my floorboards have holes in and are missing some floorboards all together so you had to be so careful where to tread, as well as big holes in the flooring and skirting boards, being able to see the foundations of the house! This has put absolute strain on my mental health, resulting in me moving out of the property and home within my third year of studies, but still having to pay the rent out of my own pocket! I am disgusted that these matters were not taken further. We are currently in discussion with sulets now, however they seem pretty useless with the whole situation. Highly discourage students to take on accommodation with sulets, much better going to uni halls, you get looked after there and when you report problems they are resolved within 48 hours. Sulets is a joke.

2023年3月23日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Molly,

Thanks for your feedback and review, we are sorry to hear of issues you are having at your home with pests. Upon checking our records we can see you first reported pests on 01/11/21 to which we sent a contractor to investigate and attempt to resolve the issue. On the second visit it was all clear of all pests. Future reports of pests in March & October 2022 were also actioned quickly by pest control and were all clear on follow up visits.

The most recent report of pest activity at the property was on 21/03/23 and as you know we sent pest control round within 48 hours to fill holes and stop pests entering your home. This is ongoing and we are doing everything possible to resolve as soon as we can. Unfortunately removing pests can take time to be effective, and we apologise again if this is the case.

Regards your comment on maintenance and repair times, all issues reported involving maintenance/repairs have been completed and resolved in line with our maintenance guidelines which are found on our website, so we would dispute this claim.

If there is anything else we can do in the meantime please do let us know so we can resolve for you.

Kind Regards, Sulets.

5つ星のうち5の評価

Emma from sulets has been very helpful…

Emma from sulets has been very helpful with me getting a accommodation which I very much appreciate

2023年3月17日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Anthony, thank you for leaving such a positive review. It's great to hear Sulets were able to support you with your accommodation choices. Thanks.

5つ星のうち5の評価

Excellent Service!

David has been a pleasure to deal with, would recommend SU Lets to anyone looking for a student property in Leicester :)

2023年3月9日
Sulets ロゴ

Sulets からの回答

Hi Sophie, thank you for your 5 star review and feedback. We will pass your feedback onto David.

5つ星のうち5の評価

Fantastic service

Emma was fantastic from start to finish. We were made aware of all our options and given ample opportunity to fully consider these options before making final choice. She was friendly and professional throughout, helping us with making the right choice for our son. Nothing was too much trouble.
Thanks Emma!

2023年2月8日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hello, thank you for your positive review. Great to hear that Emma was able to help your son with his student accommodation in Leicester. Thanks.

5つ星のうち5の評価

I am really happy to use this website…

I am really happy to use this website and my reservation has been successfully completed Emma Godsell, one of the good staff, helped me a lot and she did her best in this way.

2023年2月26日
Sulets ロゴ

Sulets からの回答

Hi Farid, thank you for your positive review. Great to hear that Emma was able to help you with your student accommodation in Leicester. Good luck with your studies.

5つ星のうち5の評価

Great working with Sulets

Sulets have been great to work with and the communication from both Jake and David has been fantastic.

2023年2月17日
Sulets ロゴ

Sulets からの回答

Hi Dean, thank you for your 5 star review and feedback. We will pass your feedback onto Jake & David.

5つ星のうち5の評価

Charlotte Prior - Great property manager!

Charlotte is a great property manager! Super helpful with any enquiry I have ever sent through to her, always prompt and does all she can to help - along with offering any further support😊

2023年2月15日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Bethany, thank you for your 5 star review. We will pass your feedback onto Charlotte. Good luck with your studies in Leicester!

5つ星のうち5の評価

Highly recommended.

I've always found Sulets very efficient they're very good with tenants as well as landlords. I can highly recommend their services. Doug, Loughbrough

2022年12月8日
自発的なレビュー
Sulets ロゴ

Sulets からの回答

Hi Katrina, thank you for your 5 star review. We have passed your feedback on the team. Thanks.

5つ星のうち1の評価

Tenant takeover

So basically I get told through tenance takeover, that my flat would be taken and It did. However, all they said I would need to do is pay the 50 to get out of the contract however they tried to charge me nearly 800 pounds for it. When they themselves told me it would only be 50 pounds. Not happy

2023年1月17日
Sulets ロゴ

Sulets からの回答

Hi Samantha, thanks for your review and feedback. We are sorry to hear of issues you have had in regards your tenancy takeover at the Student Roost property - Upperton Road.

We will do our best to explain this for you. You are correct when you mention the £50 fee for processing a takeover, however there is also the outstanding rent due for the period 12th Dec - 15th Jan. The next installment is due on 1st Feb, this payment covers the rental period from 12th Dec - 19th March and there is outstanding rent due of £723.72 which covers the period mentioned above, ending when the new tenant to takeover your tenancy was found on 15th Jan.

If you need further clarity on this please get back in touch with the Sulets office and we will be happy to help as best we can.

Thanks, Sulets.

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