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Today I ordered a bracelet with an engraving. I started thinking about my son and thought, I bet he wont wear it.
Worried that I was going to have a hard time contacting a person on the phone,
The owner personally answered the phone. He was very polite, professional and he gave me a full refund without even asking why I am returning it. He gracefully gave me a full return instantly.
A GREAT experience dealing with a problem that was remedied immediately. Your rep could not have been any more helpful and I'm looking forward to more purchases in the future.
Bought a braclet for my son. Looked just as pictured and very happy with the quality and look. I ordered the recommended size and it was very loose around his wrist so he couldn't wear it. I reached out and they were able to replace it with a smaller size.
The bracelet is beautiful quality and arrived quickly. I should have gotten a smaller size for my son, but it still works. My son loves it and he teared up reading the note. I had a couple of questions about the bracelet and texted the customer service phone number and got my answers immediately. So pleased!
Summoraft ããã®åç
Thank you so much, Nadia! We truly appreciate your kind words and are so happy to hear your son loved the bracelet and meaningful message. Moments like that are exactly why we do what we do.
We also appreciate you highlighting your experience with our customer support team, we always strive to respond quickly and make sure every order feels special from start to finish.
Thank you again for trusting Summoraft to be part of such a meaningful gift moment for your son! â€ïž
Love the bracelet. Very cool gift for a young man. There was a small error on the wording on the card and the response was quick and the customer service was impressive too. Looking forward to giving it to my grandson.
Summoraft ããã®åç
Thank you so much, Bernadette! Weâre so happy to hear you love the bracelet and that it will be part of such a special gift moment for your grandson.
We also truly appreciate your understanding regarding the wording issue and your kind comments about our customer service team. We always strive to respond quickly and make sure every keepsake arrives just right.
Thank you again for trusting Summoraft, we hope your grandson absolutely loves his gift! â€ïž
First of all, I love the bracelet. Itâs just as pictured. Canât wait to give it to my son. Unfortunately, the item I received was not mine and had the wrong initials. Thatâs frustrating but they responded to my email within minutes and followed that up with a phone call. Hopefully, the new one will get here quickly. Donât hesitate on ordering from this company.
Summoraft ããã®åç
Thank you so much, Mary! We truly appreciate your understanding and kind words.
While we sincerely regret the initial mix-up with the engraving initials, weâre very happy we were able to respond quickly and begin resolving it right away for you. Providing fast and personal customer support is extremely important to us, especially for keepsakes that carry so much meaning.
Weâre so glad to hear you love the bracelet itself and canât wait for your son to receive the correct one. Thank you again for trusting Summoraft and for giving others confidence in ordering from us! â€ïž
I couldnât be happier with this bracelet! The craftsmanship is excellent â you can really tell itâs very well made and high quality. I bought it for my son, and he absolutely loved it. It made such a special gift as heâs going g through a rough patch. On top of that, the customer service was outstanding from start to finish. I highly recommend this seller and would definitely purchase again!
Summoraft ããã®åç
Thank you so much, Holly! Your message truly means a lot to us.
Weâre incredibly happy to hear your son loved the bracelet and that it was able to bring some encouragement during a difficult time. Thatâs exactly the kind of meaningful connection we hope each keepsake can represent.
We also sincerely appreciate your kind words about the craftsmanship and our customer service team. We put a great deal of care into every piece we create, and feedback like yours makes it all worthwhile.
Thank you again for trusting Summoraft with such a special gift moment. Weâre wishing the very best for both you and your son â€ïž
I bought this bracelet for my son because heâs been going through a really hard time lately and I just wanted him to have something he could look down at and remember heâs not alone. When he opened it and read the message, he got really quiet, and I could tell it meant a lot to him. He told me later that it was exactly what he needed to hear. The bracelet is really beautiful, and the engraving made it feel personal without being over the top. As a dad, you canât always fix everything your child is dealing with, but you can remind them theyâre loved. Iâm really glad I bought it.
Summoraft ããã®åç
Thank you so much, Kyle. Your message truly means a lot to us.
What you shared captures exactly why we started creating these keepsakes in the first place â sometimes the most important thing we can give someone is a reminder that theyâre loved, supported, and not facing things alone.
Weâre incredibly honored that you chose Summoraft for such a meaningful gift for your son, and weâre deeply touched to hear how much the bracelet and message meant to him.
Thank you again for trusting us to be part of such an important moment between a father and son. Wishing both of you all the very best â€ïž
My 2 personalized bracelets never arrived!!! I paid $128 Canadian for bracelets for my children, as a thank you for Motherâs Day. Order was placed April 20, 2026, it is now May 6, 2026!! It appears that my item was lost in Mississauga on April 25, and it is nowhere to be found! My parcel is less than 5 hours away, but lost. I requested a refund, so I can purchase a different gift for my children, but have been refused. I suspect this company to be a scam, based on my experience alone. I even paid an extra $9 to have expedited shipping!! This company does not care, that just want your money. BEWARE OF THIS COMPANY, AS I BELIEVE THEY ARE A TOTAL SCAM!!!!!!
Summoraft ããã®åç
Hi Lori,
We understand your frustration regarding the shipping delay and the importance of receiving these gifts in time.
Our support team has been actively responding to your emails and monitoring the shipment throughout transit. If you do not see our replies in your main inbox, we also recommend checking your spam or junk folder, as email providers can occasionally filter support responses incorrectly.
According to the latest Canada Post tracking update, the parcel has now been released by customs, processed in Mississauga, and remains actively moving within the Canada Post delivery network with an expected delivery date of May 11.
As reflected by the active carrier tracking and Canada Post processing scans, the shipment is not inactive or lost, but continuing through carrier transit.
Your order contains custom engraved keepsake items that were produced specifically for your order and shipped after completion of production and quality inspection.
While carrier and customs delays can occasionally occur during international transit, we remain actively available to assist and continue monitoring the shipment closely.
â Summoraft Support Team
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