Sunlightair レビュー 

I had a flight delayed by most of the day, which would ruin my trip, so I asked if I could cancel and refund my flight. The ground staff told me I could, so i cancelled and booked another flight. It has almost been 6 months and I still haven't received my refund. In fact I just received an email trying to dissuade me my refund.

Worst airline I know, even worse than Ryanair or wizz air. 2.5 hrs delay on the way to Siargao from Cebu without anyone knowing why. Then on the way back we were already in the air, then the plane had to turn back and land again because of a problem with the oil filter. Took hours before anyone let us know what was gonna happen and what other possibilities there were to get to Cebu. The staff kept insisting they could not do anything for us if 3 hrs had not passed yet, because that is the legal waiting period before they are obliged to rebook us.

Aside from this terrible experience there are other things very wrong with this 'boutique' airline. When you are ordering tickets on their website, the prices keep changing. When you proceed to payment, rhey offer only intermediary payment options which add an extra 250 pesos to your order. You cannot simply use your card, you are obliged to pay the extra payment fee.

This is by far the worst airline I’ve ever experienced. Our flight (2R601) from Clark to Busuanga on September 25, 2024, was nothing but a string of delays. What was supposed to be a relaxing vacation, especially since it was our anniversary, turned into a stressful ordeal. First, they unexpectedly changed our departure from Manila to Clark without offering any complimentary transportation, rebooking options, or even the possibility of a refund. Now that we're finally at Clark, the flight has been delayed again.

Originally, our departure was scheduled for 1:20 PM with an expected arrival in Busuanga at 2:40 PM. However, this was pushed to a 3:20 PM departure and a 4:40 PM arrival. Yet, despite the plane arriving at 3 PM, there was another delay!

This vacation was supposed to be our time to relax, but instead, this airline has caused nothing but frustration. They have no regard for their passengers' time or effort. We've wasted an entire day, which should’ve been spent relaxing at our hotel, because of their numerous delays. This airline has been a huge disappointment.

By all means DO NOT book with this atrocious airline. If I have known they will f****d us over with unreasonable flight changes I wouldn’t book with them. I opted to get a refund instead. It’s been 7 months and still no refund. I have emailed the refunds team multiple times but NO replies. What a joke of an airline!!! 🤬😡 I’ll give them a fat O if I could!

Despite all these messy reviews I read in reddit, I still booked a flight from Cebu to Boracay anticipating a little delay but praying not cancelled. I went earlier and waited for the boarding time, had coffee float and burger to be relaxed. And surprisingly, 15 minutes before the scheduled boarding time, they call for boarding and waited in the bus. And thankfully the flight went smoothly arrived 20 minutes before the scheduled arrival at Caticlan. Ticket was 3x cheaper than any airline I checked because I bought the ticket 1 day before the flight. As for my experience, I can say that I will be flying again with Sunlight Air. Just giving my humble and honest review based on my own experience.

Looks like a cheap flight. And then add so many charges on (far more than Ryanair), that it becomes unrealistically expensive. Didn't bother to even book. Then saw the reviews and glad I checked first.

Sunlight Airlines has owed me money for six months, they canceled a flight in February and they have not refunded my money at any time nor have they given me any type of solution, just scammers and liars, do not buy flights with this company!!!!

Our flight to Coron was at 1:20 PM and my 2 children and their 2 cousins reached the checking when they were closing. They did not check them in because they just simply said that they (the children) were late. That was around 12:50 PM. Why did they not take them? I believe they enough time to take them in, but they just decided not. The people at the checking in did not care about their clients. I consider this poor service.

Rated 1 star only because I couldn’t give it a 0. I don’t even want to describe our crazy experience with this joke of an airline and I would encourage everyone to please avoid this company when flying. They’re always delayed and can end up cancelling your flight last minute after waiting for hours. What’s worse is that no one will tell you this because their staff are just as useless. They’ll start to hand out banana chips and water and tell everyone to be patient when in reality your flight has been cancelled. So please, stay the hell away from this airline. Even if the ticket is $10 don’t buy it. It’s just not worth the stress and headache. I really hope this company gets sued or goes out of business with all the shady stuff they pull off. Bunch of scammers. Screw all of you disrespectfully.

Flight from Siargao to Cebu. Planned departure time was 6:50, now it’s already 10:10 and I’m sitting in the airport. Nothing more to add, just avoid this company.

Flight delayed by 2 hours on the last minute from Siargao to Cebu. Cannot make it in time for connexting flight, so had to purchase another flight ticket from Philippines Airlines on the spot (now double priced).
No offer to take the ticket in charge, neither offer us their own airline connecting flight to make it up...
However, staff tried to find solution for us.

I booked a flight with them, then they changed the time/schedule with a stopover at Clark airport which did not make sense... I was eligible for a refund and over 90 days later (which they say it can take for a refund) still no refund. I have contacted them many times and although they respond all they say is that the refund is still being processed. I asked them where I can complain about this and they never replied to this. This is ridiculous!!! From what I can see a lot of people have the same experience-something needs to be done about this??

Garbage airline!!!! Canceling flights giving partial refund and doing nothing with it! And even worse customer support hanging up on u. And doing absolutely nothing° and now i need to pay 5 times the price

If I could rate zero I would
My flight was first of all re routed from Manila to Clark international with the offer of an5 hour shuttle between

That flight was then cancelled, despite other airlines continuing to fly (they said due to weather) no support from staff to find alternative flights - had to buy a new flight with new airline - sadly some people were stranded as they didn’t manage to get one of the spare seats on the other airlines

On the day I was promised a refund in 60-90 days. We all were. None of my friends or myself have received any emails or correspondence about the refund. I’m still waiting 120 days later. Initially I was receiving a holding email saying 60-90 days and now conveniently nothing.

I’m really disappointed about this and the lack of care and accountability

Would not recommend
Since then I’ve written multiple times

WORST AIRLINE AND WORST CUSTOMER SERVICE. THEY TAKE FOREVER TO REPLY AND WHEN THEY DO, THEY DO NOT PROVIDE ANY HELP OR EXACT INFORMATION.

Sunlight Air provided the worst experience ever. I booked a flight from Corona to Manila, but a day before, they rerouted it to a different airport and rescheduled it earlier, causing us to miss our connecting flight home. Despite assurances from customer service that I'd receive a refund within 90 days, it's been over 6 months, and I'm still waiting. They keep saying "just one more signature," but it's been going on for 2 months. I strongly advise against booking with Sunlight Air.

Showed up a Clark airport on April 11, 2024 for a 2pm departure to Busuanga (Coron). Flight did not board until after 3 pm. Flight was forced to turn around do to alarms on the aircraft signaling maintenance was required. Landed at Clark and waited an additional 1.5 hours for them to “fix” the problem. We did not land until the night and we missed the first day of our vacation. On my return flight on April 15th from Busuanga to Clark I was informed that there aircraft maintenance being performed at the Airport in Manila. Now I am stuck at the airport with no updates and no idea when I will return to Clark. Not existent customer service outside of airport, no communication, poor training, obviously not maintaining aircraft. This company should have their license to operate removed.
Update: the manager at the desk told me to go to the lounge, there would be an available shuttle to take me to the hotel, I asked if the departure would be immediate. She confirmed. I have been at the lounge now for well over an hour… still nothing… waiting at the airport now for over 3 hours. Manager of the lounge said another shuttle would be here in 15 min. It’s been another 45 min. This company is a joke.

We will never fly with sunlight air anymore nor will recommend it to our friends and family. Sunlight air has caused massive inconvenience to us. Sunlight air shouldn't be offering too many flight time slots if they can't guarantee that every flight will be leaving on time. They changed their flight times too many times and also even changing flight departure location (Manila to Clarke). We booked a DEPARTURE time at 11am and this was moved to 12pm and instead of departing at Manila it was changed to Clarke. We have to be at the airport between 7am-8am so we can be transported by the shuttle bus to Clarke. Our RETURN flight was also booked at 11am and it was a direct flight. It was changed to 4.40pm and we end up with 1hour stop over at Clarke. The 1hour stop over at Clarke feels like we are in prison we were not allowed to deplane and the crew doesn't even let anyone to stand up and walk inside the plane to stretched our legs. We booked direct to only for travel for 1.5hrs not to end up travelling almost a whole day - it's ridiculous.

If you want to have a cancelled or a delayed (or both) flight but with a cheap price then book it, but if you want to travel without stress and with a sure flight then DONT BOOK A FLIGHT FROM THIS COMPANY!
We had a flight from siargao to Manila as a connection of Manila to Dubai with another company, and they cancelled the flight a few days before and they changed the destination to clark (a city 2 h away from our original destination).
We almost lost the other flight, it’s not worth it.
Good things to say: they offer you a banana chips that are really nice and the fly attendants were nice. They gave us a bus from clark to Manila (2 more hours to our trip in a shared van…)

2 times the departure time changed and in the end they dropped us on a airfield 2 hours from manilla instead of manilla.