We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... もっと見る
企業が回答しました
所在地
所在地を変更2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... もっと見る
企業が回答しました
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... もっと見る
企業が回答しました
I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, 英国
4.3
優良
229件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing products amazing prices and…
Amazing products amazing prices and fast delivery sunnamusk are just amazing
2025年8月29日
Sunnamusk London - Aldgate からの回答
Dear Matthew,
Thank you for your lovely feedback! We’re delighted you’re happy with our products, prices, and delivery.
Best Wishes,
The Sunnamusk Customer Care Team
Sunnamusk London - Aldgate からの回答
Hi m r,
Thank you for taking the time to leave us such lovely feedback. We’re so pleased to hear you had a brilliant experience with our customer service team. Your support is truly appreciated, and we look forward to serving you again soon.
Warm regards,
The Sunnamusk Team
Sunnamusk London - Aldgate からの回答
Nafis Imtiaz,
We appreciate your feedback and we're sorry the scent faded quickly. You may have got a faulty product, please come into store with the product and receipt. We'll investigate this issue.
Best Wishes
The Sunnamusk Customer Care Team
The customer service provided by…
The customer service provided by Hafizullah H was great, the scents are amazing, got 2 new ones!
2025年8月6日
自発的なレビュー
Sunnamusk London - Aldgate からの回答
Maham,
We're happy to hear that you enjoyed the amazing scents and had a great experience with our service. Thank you for letting us know about your new purchases!
Best Wishes
The Sunnamusk Customer Care Team
From order to delivery just a couple of…
From order to delivery just a couple of days excellent service..
2025年7月23日
Sunnamusk London - Aldgate からの回答
Thank you, Steve! We're glad to hear your order reached you quickly and efficiently. We pride ourselves on delivering both excellent service and exceptional fragrances. Hope to see you back again soon!
Best Wishes
The Sunnamusk Customer Care Team
The staff where very helpful in helping…
The staff where very helpful in helping me choose my perfumes to give out for gifts
hafiz ullah and a young sister were very nice and polite in approach
Highly recommend
2025年7月26日
自発的なレビュー
Sunnamusk London - Aldgate からの回答
Thank you so much, Riju! We're so pleased our team were able to assist you so well. Helping you find the perfect gifts is what we're here for, and your kind words mean a lot. We truly appreciate the recommendation!
Best Wishes
The Sunnamusk Customer Care Team
Sunnah Musk Whitechapel
I was helped by a wonderful lady at sunnah musk in Whitechapel (Tahmina) she was ever so patient with me and my choices as this was a gift for my new sister in law. Thank you, love the scents!
2025年7月19日
自発的なレビュー
Sunnamusk London - Aldgate からの回答
Hey Samina,
Thank you so much for your lovely feedback! We’re happy Tahmina could help you find the perfect gift for your sister-in-law. Enjoy the scents!
Kind regards,
The Sunnamusk Customer Care Team
the customer service it is perfect and…
the customer service it is perfect and the perfumes they are higher quality
2025年7月1日
Sunnamusk London - Aldgate からの回答
Hi Nawaf,
We’re so grateful for your kind words — thank you! It’s wonderful to know we delivered both great service and exceptional fragrance.
Kind regards,
The Sunnamusk Team
I spent more than £350 in March not…
I spent more than £350 in March not even a sample no discount for myself
Poor customer service
2025年6月22日
Sunnamusk London - Aldgate からの回答
Dear Mohammad,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience.
We deeply value all our customers, especially those who place significant orders like yourself. We apologise if you didn’t receive any samples or a discount — this is certainly not the standard we aim to uphold. We do offer complimentary samples and promotions through our Sunnamusk Society and in-store experiences, and we're sorry if this wasn’t communicated clearly or fulfilled in your case.
Please feel free to reach out to our customer service team with your order details, as we would love the opportunity to make this right and restore your confidence in our service.
Kind regards,
The Sunnamusk Customer Care Team
Staff constantly trying to upsell
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to buy perfumes I didn't like or want to buy. Felt very uncomfortable. Nice people but the pressure is simply too much OTT. Not sure if other customers experience the same?
2025年6月20日
Sunnamusk London - Aldgate からの回答
Dear Modobbir,
Thank you for your honest feedback, and we're sorry to hear that your visit left you feeling uncomfortable.
Our staff are trained to offer personalised recommendations and introduce customers to the wider range of our collection, but we absolutely understand that this should never feel overwhelming or pressured. We appreciate you highlighting this, and we will be sharing your feedback with the team to ensure that our service remains welcoming, respectful, and at your pace.
We’re grateful you acknowledged the team’s friendliness, and we hope you’ll give us another chance to provide a more relaxed and enjoyable experience in the future.
Kind regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Aldgate からの回答
Hey Mr Helal,
Thank you so much! We’re thrilled to hear you’re loving the fragrances and that you find our prices fair — it means a lot.
Kind Regards,
The Sunnamusk Customer Care Team
Bad Service
Hello, I am writing to you because it has already been 3 weeks that I have been waiting for my perfume but I still haven’t received any news, frankly it’s shameful and horrible if you don’t have the product refunded my money it’s unacceptable two weeks for a 4-day delivery Order #39404, never again I buy a product online from you
2025年5月31日
自発的なレビュー
Sunnamusk London - Aldgate からの回答
Hey Evrard,
We're truly sorry to hear about the delay and the frustration it's caused. This is certainly not the experience we aim to provide. We understand how disappointing it must be to wait for your order with no update, especially when you were expecting a much faster delivery.
Please rest assured we are investigating your order #39404 as a matter of urgency. If the item is no longer on its way or has been lost in transit, we will of course arrange either a replacement or a full refund.
One of our team members will be in touch with you directly to resolve this promptly. We appreciate your patience and sincerely apologise for the inconvenience caused.
Warm regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Aldgate からの回答
Hi Jennifer,
We're really sorry to hear that the fragrance didn’t last as expected. Scent longevity can vary depending on skin type, application, and even the weather. We'd love to learn more about which product you tried and see if we can recommend a better match for you. Please feel free to reach out to our team directly—we’d be happy to help.
Warm regards,
The Sunnamusk Customer Care Team
Impeccable quality
Impeccable quality, craftsmanship and wrapping beautiful, great communication highly recommend
2025年5月27日
Sunnamusk London - Aldgate からの回答
Hey Minaxi,
Thank you for your kind words and recommendation! We take pride in quality and service, and we’re thrilled you noticed.
Kind Regards,
The Sunnamusk Customer Care Team
The perfume of angels.fantastic wow
2025年5月27日
Sunnamusk London - Aldgate からの回答
Hey Joe,
Thank you for your enthusiastic feedback! We’re delighted you love the fragrance.
Kind Regards,
The Sunnamusk Customer Care Team
Great customer service
Great customer service, a variety of choice and assisted to get a lovely fragrance.
2025年5月22日
Sunnamusk London - Aldgate からの回答
Hey Momtaz,
Thank you for your lovely feedback! We’re happy our team helped you find a fragrance you love.
Kind Regards,
The Sunnamusk Customer Care Team
Great customer service
Great customer service. Lovely staff who were helpful and attentive. Great scents
2025年5月10日
Sunnamusk London - Aldgate からの回答
Hey Ja,
Thank you for your kind words! We’re so pleased you had a great experience with both our staff and our scents.
Kind Regards,
The Sunnamusk Customer Care Team
Soy de Melilla y cliente de Sunnamusk
Soy de Melilla y cliente de Sunnamusk. Me lleve el producto Oud Al Haramain. Os doy un 10 . Sois buenas personas y buenos profesionales. Saludos desde Melilla
2025年5月9日
Sunnamusk London - Aldgate からの回答
¡Muchas gracias por su apoyo desde Melilla! Nos alegra saber que está satisfecho con Oud Al Haramain y nuestro servicio.
Sunnamusk London - Aldgate からの回答
Thank you, Abd! We’re glad you had such a positive experience with our team.
Kind Regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Aldgate からの回答
Thank you, Muhammad! We appreciate your support.
Kind Regards,
The Sunnamusk Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。