Sunny Garden Market ロゴ
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Sunny Garden Market レビュー 

12
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TrustScore 5段階評価の3.5

3.7

造園用品店
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企業情報

  1. 造園用品店
  2. ・
  3. オーニング提供業者

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3.7

まあまあ

TrustScore 5段階評価の3.5

12件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 66％に回答しています

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3.7

すべてのレビュー

(12)

過去12か月のレビュー数: 12件

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5つ星のうち5の評価

The products I received were not…

The products I received were not satisfactory. However, during the return process, Ava was always courteous and helpful.

2026年10月27日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re sorry the products didn’t meet your expectations, but we’re glad the return went smoothly. We’ll pass your kind words on to Ava.

If you’re happy to share what didn’t work for you, we’d welcome the feedback so we can keep improving.

Kind regards,
The Sunny Garden Market team

5つ星のうち5の評価

Patience

It does tell you when your product will be delivered on their website. (10 days later) but never gives out any emails or txts to provide a shipping tracker. I did receive my order. And customer service was prompt which I appreciated. If you do order from them just need to be patient.

2026年10月11日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review, and we’re glad your order arrived safely.

We normally send shipping updates by email, including your order number and tracking number, and you can also follow your parcel from the tracking page on our website. It’s possible a glitch prevented these emails from reaching you, and we’d like to look into it.

We’ve sent you an information request through Trustpilot. If you could fill it in, it would help us identify your order and make sure this doesn’t happen again.

Kind regards,
The Sunny Garden Market team

5つ星のうち5の評価

Very good buy

The experience was very good. You had the choices of product that I wanted at a price that was decent. Ship time was good. Thank you.

2026年9月22日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re glad you found the products you were looking for and that your order arrived in good time.

Kind regards,
The Sunny Garden Market team

5つ星のうち4の評価

Nice colour

A bit pricey but nice colour and it’s waterproof. (Been tested quite thoroughly already!)

We thought it looked a bit thin on arrival but actually it lets in a lot of light, unlike the one we replaced, which is much better for our ground-floor flat where light is at a premium

2026年10月10日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re glad the colour suits your space and that the sail has already held up well to the rain.

Kind regards,
The Sunny Garden Market team

5つ星のうち4の評価

Good customer service

Delivery was longer than I’d expected (hence only 4 stars). However customer service were really helpful when the parcel went astray (not their fault), and very prompt responding.

2026年9月28日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your kind words and for your understanding. There was indeed an issue with the carrier handling your parcel, which was unfortunately beyond our control, but we’re glad it was resolved quickly. We’re also pleased to hear our customer service team was able to help along the way.

Kind regards,
The Sunny Garden Market team

5つ星のうち5の評価

Very easy to do the order

Very easy to do the order. The cloths are working well with my raised garden beds.

2026年9月30日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re glad the ordering process was easy and that the shade cloths are working well over your raised garden beds.

Kind regards,
The Sunny Garden Market team

5つ星のうち4の評価

This is new internet commerce

This is new internet commerce. You are no longer buying from United States companies. You are now buying from International companies. Some are good as in this company from France. Which has great return policies. But it's not cost effect to return some of your items.

2026年10月4日
自発的なレビュー
5つ星のうち5の評価

I recently purchased a shade cloth from…

I recently purchased a shade cloth from Sunny Garden Market, and I’m very happy with my purchase! The quality is excellent, and it does a fantastic job of protecting the vegetable garden from the sun. I highly recommend it to anyone looking for a high-quality shade cloth!

2026年8月12日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re glad the shade cloth is keeping your vegetable garden well protected, and we hope it brings you a great harvest.

Kind regards,
The Sunny Garden Market team

5つ星のうち4の評価

No quibble refund

Unfortunately the items purchased were not suitable for our requirements. No quibble about returns and full refund, Ava was most helpful throughout the process. Thank you

2026年9月30日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We’re sorry the items didn’t suit your requirements, but we’re glad the return went smoothly. We’ll pass your kind words on to Ava.

Kind regards,
The Sunny Garden Market team

5つ星のうち1の評価

Very frustrating return experience.

Very frustrating return experience.

I ordered a large sun shade from Sunny Garden Market. Shipping took longer than I expected, and once it arrived I decided almost immediately that I wanted to return it.

Their website advertises “easy returns” and says customers have 14 days to change their mind and receive a full refund. What I did not expect was to be told that I would need to pay to ship the item back to China before receiving that refund.

I looked into return shipping and was quoted around $300, which was actually more than the cost of the item itself.

When I explained that this made the advertised return option essentially unusable for me, I was instead offered a small courtesy refund if I kept the item.

I understand that international companies may have different return procedures, but I feel the return location and potentially significant return-shipping cost should be made extremely clear before purchase, especially when “easy returns” and a full refund are prominently advertised.

This experience has made me much more hesitant to order from smaller online retailers because you don’t always know what the return process will actually look like until after they already have your money.

I personally would not order from Sunny Garden Market again and would strongly recommend that U.S. customers fully understand the return policy and return-shipping requirements before purchasing.

2026年9月22日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for taking the time to share your experience, and I’m sorry the return process wasn’t what you expected.

Returns are always free when a product is defective. For change-of-mind returns, free return shipping is already available on most of our catalogue. We’re working to extend free returns to the rest of our range.

Regarding the $300 quote you received from your carrier, return shipping costs vary a lot between carriers. Our customers usually find significantly lower rates by comparing a few different carriers, so that quote is higher than what most people end up paying.

Rest assured that we’re taking your feedback into account as we continue to improve our returns process.

The Sunny Garden Market team

5つ星のうち1の評価

I didn't buy from it as it all looked…

I didn't buy from it as it all looked too good to be true. I did a little searching on the website and decided it looked AI-generated, set up in 2026, with big discounts, big promises and no return information...

2026年9月2日
自発的なレビュー
Sunny Garden Market ロゴ

Sunny Garden Market からの回答

Thank you for your review. We think you may have mixed us up with another business, as several points in your review don’t match our store.

- Our product photos accurately represent the items we sell.
- Our store was not set up in 2026. Our website does show 2026 in its copyright notice, but this is simply renewed every year.
- We don’t make big promises about our products beyond their specifications, which are detailed on each product page.
- We occasionally offer small discounts on selected products, but nothing like the excessive or unrealistic discounts described in your review.
- Our full return information is available in our Return Policy, linked in the footer of every page.

We hope this helps clear things up. If you have any questions, feel free to reach out to our team.

The Sunny Garden Market team

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