Stressful experience with Sunset
We chose Sunset two years ago to manage our home when we had orders to deploy overseas. In the first year, we experienced a handful of issues including unresponsiveness, delays, and frequent maintenance expenses that I had to advocate were either excessive or unwarranted. Several of these expenses were refunded to me. For example, landscaping was billed every month to me but I found out that they weren't even going out every month. I only found out because I asked for a virtual inspection of the home and the yard was in shambles. I was shocked. They refunded me the money. There are quite a lot of examples I have actually, all documented- feel free to message me if you need any more. Because I had to oversee these expenses so frequently, I felt like I was managing them and it was stressful. I wrote them a letter outlining my complaints one year ago. They said they would do better to take care of us. I gave them one more year, and their delays and negligence continued. I had to constantly manage the funds that were taken out and advocating for our money and our home became exhausting. Overall, they cost me thousands of dollars. And I'm not talking in management fees. They cost me thousands in repair that was due to their negligence of our home. Even the end became pretty ugly. They admitted they made mistakes and asked how they could remedy it. When I said they should help remedy it by fixing the problem at their expense, it was crickets. They literally just won't respond to my emails. That is the type of people they are. I am a person that gives people the benefit of the doubt, and gives chances whenever I could. They never once looked out for my best interest. They are eager to take your praise but don't want to be accountable for their mistakes. I wasted too much time and money on them- I truly recommend you look elsewhere to avoid the many headaches our family endured.
