Really happy with our family pool. Easy service, I ordered, received next day. Assembled the pool and very happy with the product. Would and will definitely recommend.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... もっと見る
企業が回答しました
Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... もっと見る
企業が回答しました
After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
連絡先
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, 英国
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4.8
優良
216件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new pool.
Kind regards
Customer Service
Great communication throughout
Even though the pool was out of stock at the time of our order we were given really clear information about when the pool was expected and kept up to date throughout our journey. Delivery was on time and without issue. For us everything met and exceeded expectations.
2020年6月8日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Great service
Great service, did exactly what they promised when I had been let down on an order elsewhere.
2020年6月8日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Bestway pool and filter pump
We purchased a Bestway pool with sand filter pump and within 12 hours of filling the pool, the filter pump started leaking from the bottom, so we had to disconnect it. We contacted Sunshine Pools and were told to get in touch with the manufacturer. The manufacturer then told us it could take up to 20 days for a response. We thought this was unacceptable, as the product was unusable. We then told Sunshine Pools this was not acceptable and they have a responsibility as the seller, to supply a fully working product. Eventually, we did receive a replacement filter pump, which is working perfectly.
2020年6月5日
自発的なレビュー
Sunshine Pools からの回答
Hi Kate
We escalated this to our account manager at the suppliers on 2nd June and again, earlier today. I expect a response by close of business.
Regards
Steve
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Fabulous pool which suited our…
Fabulous pool which suited our requirements and first class delivery. Presumed the pool would come with a basic chemical starter kit to get going with. Unfortunately had to order this separately
2020年6月2日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Good pool, poor delivery
Pool is good, but lack of communication during delayed delivery was disappointing.
2020年6月1日
自発的なレビュー
Good service and fast delivery 👍👌
2020年6月1日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are glad you are happy with the service and delivery.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Great service👍🏻
2020年6月1日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Brilliant
Pre order something came within the week was extremely happy . Quick reply to my emails great customer service !!
2020年6月1日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
We are glad you were happy with the customer service overall.
Kind regards
Customer Service
Sunshine Pools からの回答
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and glad you are enjoying your product.
Kind regards
Customer Service
Outstanding service
Despite a few hiccups along the way - which were sorted out by the MD- I ended up receiving an outstanding service.
2020年5月28日
自発的なレビュー
Sunshine Pools からの回答
Hi Ali
I've just emailed you to open a dialogue. I look forward to hearing from you.
Kind regards
Steve Madkins
Managing Director
Hi Ali
Would you kindly provide some more details so I can find your order and look into this for you.
Many thanks
Penny
Customer Services
Fantastic service and would recommended…
Fantastic service and would recommended to anyone fast delivery excellent customer service from the staff there highly recommended thankyou
2019年8月13日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your kind review, I'm very happy to hear you would recommend us!
Kind regards
Steve
Managing Director
Sunshine Pools
Happy times
Excellent service, we ordered a bestway above ground pool,back in the spring. It is very well made, the grandchildren are having a wonderful time in it .would recommend them.
2019年8月13日
自発的なレビュー
Sunshine Pools からの回答
Thank you for taking the time to review your recent purchase, I'm very glad to hear your grandchildren are enjoying their new pool!
Kind regards
Steve
Managing Director
Sunshine Pools
Sunshine Pools からの回答
Thank you for taking the time to view your purchase with us, I'm very happy to hear that you would highly recommend us
Kind regards
Steve
Managing Director
Sunshine Pools
Sunshine Pools からの回答
Thank you for taking the time to review your recent purchase. Lovely to hear you are happy with the service you received and your experience with my team.
Kind regards
Steve
Managing Director
Sunshine Pools
Very good service helpful staff would…pool
Very good service helpful staff would recommend
2019年7月22日
自発的なレビュー
Sunshine Pools からの回答
Thank you for your kind review Terry, great to hear you received good service from my helpful team :)
Kind regards
Steve
Managing Director
Sunshine Pools
Excellent service
Excellent service. Great staff. Delivered the next day as requested. Thank you
2019年7月9日
自発的なレビュー
Sunshine Pools からの回答
Thank you for taking the time to review your purchase and thank you for the great feedback for my team, I will pass your comments on to them.
Kind regards
Steve
Managing Director
Sunshine Pools
Good service,great pool,Sandra was a star
Good service,great pool, quick delivery as prosmised,I had a live chat with
Sandra,and she was very knowledgable,and a credit to sunshine pools.
I also purchased a heater for the pool as recommended by Sandra, very good
But please noteyou need a electrician to wire it in to the mains.
All round a excellent service from start to finish,
Jase
2019年6月15日
自発的なレビュー
Sunshine Pools からの回答
Hi Jase,
Thank you for taking the time to review your purchase.
I'm pleased to hear the team were able to help you and I have passed your feedback on.
Kind regards,
Steve
Managing Director
Sunshine Pools
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