レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Supagrumps is home to the world's grumpiest plushies. Built around original characters with distinct personalities, each grumpy plushie has its own attitude, and expression. The collection was created for people who enjoy character-driven products and appreciate designs that stand out from traditional plush toys. Cute is overrated.
4.0
8件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I love Ollie the Penguin. He's absolutely cute and fluffy. The fabric feels of high quality and he has the perfect amount of stuffing. This plushie is of very high quality in my opinion and I love him very much! Only minus: the delivery took a bit long but absolutely worth it!
Ordered, delivered, no issues at all. My daughter and wife each got their own grumpy ollie. Great job!
I checked out the TRUSTPILOT website before trying to buy some of their cute, grumpy plushies. Because the TRUSTPILOT site implied they were based in the USA, I decided to make a purchase. (I have learned the hard way not to buy from overseas websites.) When I provided my credit card, followed by a verification text that went through, they attempted to charge my account FROM DUBAI six times. Luckily, the credit card company declined them all, possibly because I was shopping via Shopify. While it may not be a scam, the entire process was unnerving and did not go as expected. If it isn't a legit site, why were there multiple charge attempts and rejections? I'm actually very sad that I can't make the purchase because I think their products are adorable.
Supagrumps からの回答
Hi Jodie,
We take allegations of this nature very seriously and want to clarify the facts.
Nowhere on our website do we state that our company is based in the United States. Our company details and trade license information are openly available on our website and can be independently verified online.
The checkout we identified as a possible match shows that you attempted to pay through your own Shop Pay account, using Shopify’s checkout service. Its complete payment history records exactly two attempts:
• September 29, 11:17 PM: Card declined.
• September 29, 11:19 PM: 3-D Secure authentication failed.
Both attempts failed. No money was collected by us through this checkout, and there is no record of six payment attempts. We have all the records documenting both unsuccessful attempts.
A declined payment or failed security check is not evidence of fraud and does not justify describing our business as a scam. We firmly reject that accusation.
We are contesting this review and have requested further information through Trustpilot to confirm whether the checkout belongs to you and clarify the claims made. Please send any evidence of the six attempts you describe to help@supagrumps.com. We are available to answer your questions and work with you to clear this up.
Thanks,
Delivery within 8 working days - very acceptable.
My Grumpy "Olllie" ist completely perfect - Thanks for that!!!
Delivered within 10 days Toys are exactly what was promest Awfully angry looking but still nice pluchies
I love my Grumpy Penguin Ollie. Suits my personality. He makes me smile when I look at him. Would be 5 stars if the delivery was a wee bit quicker
Super happy!!
Shipped and delivered as promised, they send super funny mails to keep you up to date, they are reactive on socials and the plushies are just gorgeously grumpy and soft!!!
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
