SUPCASE レビュー 113

SUPCASE からの回答

2026年3月23日

Hi Roberta,

Wow, love hearing this — thanks for sharing all the details! 😄 It’s fantastic that the raised edges, grip, and built-in kickstand are working out so well for you 🙌

Glad everything arrived quickly and in great condition — that’s always our goal 👍

Thanks again for taking the time to share your experience — we’re thrilled the case is living up to your expectations, and we can’t wait to keep protecting your next phone too!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Kris,

Thanks so much for sharing this — we really appreciate it 😊

We’re glad to hear your UB Pro case is keeping your AirPods safe (and stress-free!). The waterproof protection and magnetic feature are definitely some of our favorites too, so it’s great to know you’re enjoying them 👍

And your note about neon colors — love that idea! We’ll pass it along to our product team, who knows, maybe something fun is coming in the future 🌈

Thanks again for your support, and we’re happy to have you with us!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Joshua,

This truly means a lot to us — thank you for taking the time to share your experience 🙌

Hearing that you’ve been with Supcase for over five years and continue to trust our products is incredibly rewarding. We’re really glad our cases have consistently delivered the protection and style you’re looking for.

It’s especially great to know you’re enjoying our newer designs as well — we’re always working to improve, so feedback like yours keeps us motivated 💪

Thanks again for your continued support — we’re lucky to have customers like you!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Jacinta,

Really appreciate you sharing this 😊

Great choice with the S25 UB Grip — glad to hear it feels like a solid upgrade from the UB Pro! The kickstand and magnet are exactly what we hoped people would enjoy most, so it’s awesome to hear that stood out to you.

And thanks as well for the kind words about our service — that truly means a lot to the team 🙏

Hope it keeps serving you well!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日 に更新

Hi Gareth,

We’re really sorry to hear about your experience — this definitely isn’t the impression we want to leave.

If the case didn’t meet your expectations or wasn’t as described, we completely understand how frustrating that can be, especially when it comes to returns. Your feedback on the return shipping process is noted, and we’ll make sure to review this internally.

We’d really like the chance to make this right for you. Could you please reach out to us directly at support@supcase.com with your order details? You can also call our support line (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — our team will be happy to look into your case and work toward a proper resolution.

We appreciate you bringing this to our attention, and we hope we can turn this experience around for you.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Ro,

This was such a great read — really appreciate you taking the time to share all that 🙌

Sounds like your phone has been through quite a lot over the years 😄 (car door, steps, tiles… that’s a serious test!), so it honestly means a lot to hear our cases have held up through all of it.

Also glad you discovered the wireless charging works smoothly — those little conveniences make a big difference day to day.

And thank you for sticking with us since 2017, that kind of long-term support really doesn’t go unnoticed.

Hope your next phone gets the same level of protection!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi there,

Really sorry to read this — especially if the case didn’t give you the level of protection you were expecting.

The lens protection point you mentioned is a fair one, and we know that’s something people care a lot about. We’ll make sure this gets passed along to the team.

Also, it definitely shouldn’t feel like a struggle just to get your money back. That’s not how we want things to go, and we’d like to take another look at your case and see what we can do here.

If you’re open to it, please reach out to us at support@supcase.com with your order details, or call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out with you.

Appreciate you taking the time to share your experience.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Kelly,

I can understand why this would be frustrating — especially after reaching out multiple times and still not getting what you need to complete a return.

Not having a clear return address or label is on us, and it shouldn’t have taken four emails without a proper resolution. That’s definitely not the kind of experience we want you to have.

If you’re willing to give us another chance to sort this out, please reach out to us at support@supcase.com with your order details and mention this review. You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — we’ll make sure your case is properly followed through this time.

Appreciate you taking the time to explain what happened, it really helps us see where we need to do better.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日 に更新

Hi Quixy,

Sorry to hear about this — especially the part about your charging case getting scuffed, that’s definitely not something you should have to deal with.

The fit should be snug, but not to the point where it’s difficult to remove or risks damaging your device, so we really appreciate you pointing this out.

Regarding your comment about reviews, we want to be clear that we don’t hide feedback — both positive and negative reviews help us improve, and we take them seriously.

We’d really like to look into your case and see what we can do to make this right. If you’re open to it, please reach out to us at support@supcase.com with your order details, or give us a call (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out for you.

Thanks again for taking the time to share this — it helps more than you might think.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Mike,

Sorry to hear this — especially if the case is affecting how you use your phone day to day.

The screen visibility and the volume button issue you mentioned definitely shouldn’t be happening. That’s not the experience we want anyone to have, and it sounds really frustrating to deal with.

We’d like to take a closer look at what’s going on here and see how we can help fix it for you. If you can, please reach out to us at support@supcase.com with a bit more detail (or even a quick photo/video). You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159, and we’ll do our best to sort this out.

Appreciate you calling this out.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Randolph,

I can see why this would be frustrating — especially since you already sent the case back and are just trying to get the correct one.

We do normally rely on tracking to confirm returns, but we understand that things like receipts can get misplaced, and it shouldn’t leave you stuck like this over a replacement.

If you’re open to it, could you reach out to us at support@supcase.com with any details you still have (order info, approximate return date, etc.)? You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll take another look and see what we can do from our side.

Appreciate you taking the time to explain what happened.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi John,

Really appreciate you sharing this — and glad to hear your wife is enjoying the MagSafe case 😊

It’s great to know the build quality and fit stood out, and even better that your experience with our support team left a good impression too. That combination is exactly what we aim for.

Thanks as well for the recommendation — that means a lot to us.

Hope the case continues to serve her well!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Anita,

Yeah, this doesn’t sound right at all — especially for an open box item. It shouldn’t arrive in a condition that makes it unusable from the start.

Also get why the 15% offer didn’t sit well. If the product itself isn’t acceptable, a small discount isn’t really solving the issue.

If you’re willing, reach out to us at support@supcase.com (or call +1 888-981-8159, Mon–Fri 9am–4pm ET) and we’ll take another look at this with you. Would like to see what actually happened here and get you a proper outcome.

Appreciate you calling it out.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日 に更新

Hi Jane,

Totally get why you’d be cautious here — no one wants to risk putting a new phone into something that doesn’t feel right.

The interior should feel smooth and safe against the device, so if it came across as rough or cheap, that’s definitely not what we’re aiming for.

If you still have the case, feel free to reach out to us at support@supcase.com or call +1 888-981-8159, Mon–Fri 9am–4pm ET). Happy to take a closer look with you and see what’s going on there.

Thanks for sharing this — it’s helpful for us to know where things might not be hitting the mark.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Maxi,

That’s definitely not how this should go — if you placed an order and haven’t received anything, we need to get eyes on it right away.

Sometimes orders get held up in transit or there’s a contact issue, but you shouldn’t be left without answers, especially after trying to reach out.

If you can, send us a quick email at support@supcase.com with your order name or order number (even partial info is fine), or call us at +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’ll check what’s going on and get you a clear update.

Let’s get this sorted.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Andrew,

Waiting this long and still not receiving your order — that’s definitely not normal, and I can see why you’ve written it off.

At this point, we’d really want to check what happened here, whether it got lost in transit or something went wrong on our end. Either way, you shouldn’t be left without a clear answer.

If you still have any order info (even just the name or email used), send it over to support@supcase.com or give us a call at +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’ll dig into it and figure out what actually happened here.

Would really like to get this properly sorted for you.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Nicolaus,

Sounds like your phone’s been through a few close calls 😄 glad the case held up when it mattered.

That’s exactly what we design them for, so hearing this from real use means a lot.

And thanks for the shoutout at the end — we’ll try to live up to that 👍

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Lori,

That’s tough to read — especially coming from someone who’s used five of our cases.

If the earlier ones worked well for you and the recent ones didn’t, that’s something we really need to pay attention to. It shouldn’t feel like the quality is going in the wrong direction.

Would you be open to sharing a bit more about what felt off with the last few? Even a couple of details would help us understand where things might be slipping.

You can reach us at support@supcase.com or call +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’d genuinely like to look into this and see what’s changed from your perspective.

Thanks for being honest about it — feedback like this is hard to hear, but important.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日 に更新

Hi Joy,

That’s really disappointing to hear — especially after you spent time researching and chose what you thought would be the toughest option.

Even with protective cases, certain types of impact can still cause damage, but from what you described, it doesn’t sound like it gave you the level of protection you were expecting, and that’s understandable.

We do appreciate you mentioning that you still see us as a good company — that honestly means a lot, and we’d like to live up to that.

If you’re open to it, reach out to us at support@supcase.com or call +1 888-981-8159 (Mon–Fri 9am–4pm ET). Would be good to understand exactly what happened and see what we can do from here.

Thanks for sharing your experience with us.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Paul,

Really appreciate you taking the time to share this 😊

Sorry to hear your Samsung Flip case didn’t hold up as long as expected — that’s definitely not what we aim for! But we’re super glad our aftercare team could step in and get you a replacement quickly, no hassle 🙌

Thanks again for your kind words about the support — it means a lot to the team to know we could make things right 👍

Hope your new case serves you well and keeps your phone safe for a long time!

Best regards,
Supcase Support Team