SUPCASE レビュー 113

SUPCASE からの回答

2026年3月23日

Hi Pam,

We’re really sorry to hear about this — we completely understand how frustrating it must be to receive the wrong case and then face hurdles with the return 😞

It definitely shouldn’t feel like a struggle, especially when it wasn’t your fault. We’d love to get this sorted for you as quickly as possible. Could you please reach out to us at support@supcase.com with your order details, or call us at +1 888-981-8159 (Mon–Fri, 9 am–4 pm ET)? Our team will be happy to look into your case and work toward a proper resolution.

Thanks for bringing this to our attention — we really want to turn this experience around.

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Anthony,

This is such a great read — thanks for taking the time to share your experience 😊

We’re thrilled to hear the UB Grip is working perfectly for your iPhone 16 Pro! Covering those tricky camera buttons and keeping every part protected is exactly what we designed it for, so it’s awesome to know it’s hitting the mark 👍

Thanks as well for the shoutout — feedback like yours really makes our day 🙌

Hope it keeps serving your iPhone well and stays your go-to case!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Darrel,

Really appreciate you sharing this 😊

We’re so glad to hear our customer service team made the process smooth and stress-free — that’s exactly what we aim for! It’s great to know your warranty issue was resolved quickly 🙌

Even better, we love hearing that you continue to choose our cases with every phone upgrade 👍 Feedback like this truly keeps us motivated.

Thanks again for taking the time to share your experience!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Lin,

Thanks so much for sharing this — we really appreciate it 😊

We’re thrilled to hear you’re loving your Unicorn Beetle Mag case! It’s awesome that the MagSafe version is working perfectly with your wireless charging 👍

Thanks again for taking the time to share your experience — hope it continues keeping your phone safe and stylish!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Qiang,

Thanks so much for taking the time to share this — we really appreciate it 😊

We’re thrilled to hear you’ve been enjoying our SUPCASE products for a while! Knowing the cases are hitting the mark with durability, design, and protection really makes our day 🙌

It’s awesome to hear that our team and shipping process added to your experience, and we’re glad the value also stood out 👍

Thanks again for your recommendation — feedback like yours keeps us motivated to keep doing our best!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Josh,

Thanks so much for sharing this — we really appreciate it 😊

We’re thrilled to hear our cases have been your go-to for your phone, iPad, and AirPods Pro! Knowing we’re your only choice really means a lot 🙌

Thanks again for taking the time to share your experience — hope all your devices stay safe and stylish with our cases 👍

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi Ryan,

Thanks so much for sharing your experience — we really appreciate it 😊

We’re glad to hear our cases have been keeping your devices safe and reliable! It’s awesome that our team could quickly provide a replacement when your case cracked 🙌

Thanks as well for highlighting the value and service — feedback like yours really means a lot 👍

Hope your new cases continue keeping your devices protected and stylish!

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi E M,

Wow, sounds like your Super Unicorn Needle case has been through quite a few adventures 😄 We’re so glad it’s kept your phone safe all these years!

It’s amazing to hear you’ve been recommending our cases to friends and family — that kind of support really means a lot to us 🙌

Hope it keeps protecting your phone for many more drops to come 😄

Best regards,
Supcase Support Team

SUPCASE からの回答

2026年3月23日

Hi T.S.,

Wow — sounds like you’ve got quite the Supcase collection 😄 We’re so happy to hear all your UB and UB Pro cases, Samsung Bud case, Watch band, and eyeglass case are working out perfectly!

It’s awesome that they’re sturdy, comfortable to hold, and keep all your accessories like e-pens secure 🙌 The color options for sorting your devices and cases is such a clever idea, and we’re glad it’s helping you stay organized 👍

Thanks so much for sharing your experience — feedback like yours really makes our day!

Best regards,
Supcase Support Team

SUPCASE からの回答

2024年6月6日

Dear Tom Ardene,
Thank you for contacting us.
We are sorry to hear that you are not completely satisfied with the customer support.
In order to better solve the problem, could you please tell us the specific problem of the phone case?
We apologize again for the inconvenience.

Sincerely,
Supcase Customer Support Team

SUPCASE からの回答

2024年6月6日

Dear john
Thanks for your feedback. We are very sorry to hear that you encountered such an issue.
Could you please send the transaction record of £39.99 to our email:jyxue@touchcj.com for us to check?We will verify and reply to you ASAP!
Looking forward to your reply!


Sincerely,
Supcase Customer Support Team

SUPCASE からの回答

2024年6月6日

Dear David Peet
We are very sorry to hear that you encountered such an problem.We have tried to request a special warranty registration from the factory but were told that this order is out of warranty and cannot be supported.
We are so sorry that we cannot register your warranty information through the normal process.
We hope to get your understanding.

Sincerely,
Supcase Customer Support Team

SUPCASE からの回答

2024年6月6日

Dear Oliver

We are very sorry that we missed your request due to our previous negligence. Now we have improved our customer service support and will have professionals to deal with your problem.
We hope you can give us another chance to help you solve the problem. Could you please restate the problem and send it to this email:jyxue@touchcj.com?


Sincerely,
Supcase Customer Support Team