SuperBath.co.uk レビュー 

2,321
•
TrustScore 5段階評価の2.5

2.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Ordered an expensive toilet seat and no response when question how long for delivery. Avoid at all costs do not get ripped off like I did. I have reported them.

5つ星のうち5の評価

Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... もっと見る

企業が回答しました

5つ星のうち1の評価

Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... もっと見る

企業が回答しました

5つ星のうち1の評価

Unresponsive for two weeks by email and phone on an order placed six weeks ago with a two week delivery expectation. I wonder if they've gone bust.

企業情報

  1. 浴室リフォーム業

当該企業による記述

Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

2321件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.3

すべてのレビュー

(2,321)

過去12か月のレビュー数: 14件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service!!!!

Great service. Ordered on Monday a seat that had to be shipped from Germany and it arrived by the Friday! Easy to order but also rang for extra info and that was easy too. Thanks guys!

2023年9月22日
自発的なレビュー
5つ星のうち2の評価

Feel Sadly let down

Bought two Geberit cisterns and spent £430 .both arrived on time but one part was broken on one cistern . I reported and took a photo and was told it would be taken up with courier and I'd be kept informed with any progress. I really think as the broken part was retailing for £15 a new part could have been sent out ( that would have been good customer service ! ) I decided to let you know I'd sort out myself rather than wait for a long drawn out response with the courier and just asked for part number so i could obtain correct part which wasnt sent but a request for feedback was, so here's your feedback.... Unfortunately I wouldn't recommend using you again and will buy all my other bathroom equipment elsewhere. You could have sorting this out easily for me ,sadly you didn't.

2023年9月27日
自発的なレビュー
SuperBath.co.uk ロゴ

SuperBath.co.uk からの回答

Hello Richard,

We are sorry for this inconvenience.

However, you did not leave us the time to sort this out for you.

We had to request pictures to identify the part that was broken in order to open an investigation/claim and find the best possible solution.

Your item was damaged in transit, so it was absolutely necessary to have pictures and a short written explanation from you to clearly see what happened.

You sent us an email yesterday late afternoon and you were immediately advised we would have found a solution and let you know.

Only a few hours later you mentioned that you wanted to source the part yourself, so we did not even have the time to get back to you.

Please, let us know if you still would like our assistance and we will be more than happy to sort this out for you!

We wish you a lovely day!

The Superbath Team

5つ星のうち5の評価

Excellent service, brilliant product.

Ordered my item on a Saturday and it was delivered by the next Wednesday or Thursday. Excellent service. Very pleased with the product. It was a push plate for our Grohe wall hung toilet which we bought in brushed brass to match our other fixings. Great service, good price. Would recommend and would order again.

2023年8月26日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

I ordered several large items, it turned out I made a few mistakes with the Geberit toilet frame, which was entirely my mistake. I contacted Super Bath over the weekend and at 8:30am Monday morning Léo was already looking at it. It was all sorted out quickly, full refund given, no wrong items sent out. This was excellent customer service, Thank you Léo.

2023年8月14日
自発的なレビュー
5つ星のうち1の評価

Shoddy customer service

Superbath stated that the items I ordered were in stock, I ordered them 10 days ago, they now say that the items will be delivered in approximately 3 weeks and they refuse to cover the cost of 2 deliveries

2023年7月31日
自発的なレビュー
SuperBath.co.uk ロゴ

SuperBath.co.uk からの回答

Hello Jane,

We are sorry for the inconvenience.

The items you ordered are in stock, but you ordered multiple quantities and we do not have enough at the moment.

We ordered them from the manufacturer and we will send them to you as soon they come.

However, if you do not wish to wait, you can request a refund.

We will be more than happy to assist in any case!

We wish you a wonderful day!

The Superbath Team

5つ星のうち5の評価

Great experience - thanks again.

I had a great experience at SuperBath. After moving house, I could not find a toilet seat that fit the toilet because it had awkward dimensions. SuperBath was the only website to stock the one I needed. I enquired via email to check they definitely had the item in stock and received a prompt and friendly response. When I ordered the toilet seat, I was able to follow clear tracking updates for the delivery to my front door. The product was also carefully packaged.

I just want to say thanks very much again. I was going mad as I had almost exhausted all options of completing the bathroom! I will definitely use SuperBath in future.

2023年1月13日
自発的なレビュー
5つ星のうち5の評価

Excellent communications and service. Great prices. Recommended.

Excellent service and good communications from the staff at SuperBath at every stage of the process. I ordered over £2,500 of bathroom equipment. Some of the items had a long lead time, but the whole delivery came very securely packed and on a pallet.

This is a German company, but many of the items they sell are manufactured in Germany so I don't see this as an issue. Their prices are very competitive.

There are several negative reviews on Trustpilot, but that was not my experience. I would very happily use them again and highly recommend them.

2023年6月26日
自発的なレビュー
5つ星のうち3の評価

Not a UK business!

The UK website is misleading because products are shipped from Germany and given a choice I would always order from a company that is really UK based and ship stock from a UK shop or warehouse.

2023年6月11日
自発的なレビュー
SuperBath.co.uk ロゴ

SuperBath.co.uk からの回答

Hello Mahomed,

Our warehouse is in Germany and you can find this information on our website.

We wish you a lovely day!

The Superbath Team

5つ星のうち1の評価

Awful service

Awful service. I ordered a toilet frame and it never arrived. Supposedly tried a few times to deliver the item but failed. They blamed the delivery company and when i asked for a refund they said they have to wait for the item back. God knows, they might have lost it for all i care. Its been over 2 weeks now and i still have not received the refund. I would say this is a scam

2023年6月20日
自発的なレビュー
SuperBath.co.uk ロゴ

SuperBath.co.uk からの回答

Hello Babis,

We are sorry for the delay from our delivery partner!

However, we were a bit surprised to read this comment.

You mentioned that 14 days had passed and you did not receive the refund, but actually only 4 days had passed.

We wish you a lovely day!

The Superbath Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報