Ordered an expensive toilet seat and no response when question how long for delivery. Avoid at all costs do not get ripped off like I did. I have reported them.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... もっと見る
企業が回答しました
Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... もっと見る
企業が回答しました
Unresponsive for two weeks by email and phone on an order placed six weeks ago with a two week delivery expectation. I wonder if they've gone bust.
企業情報
当該企業による記述
Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!
連絡先
Landwehrstrasse 14, 64293, Darmstadt, ドイツ
- 020 3322 9157
- service@superbath.co.uk
- superbath.co.uk
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Great service and easy to navigate…
Great service and easy to navigate site. Will be using again in the future.
main driver was price
main driver was price. Delivery time ok if your not in to much of a hurry as coming from Germany as far as i can see
Great service!!!!
Great service. Ordered on Monday a seat that had to be shipped from Germany and it arrived by the Friday! Easy to order but also rang for extra info and that was easy too. Thanks guys!
Feel Sadly let down
Bought two Geberit cisterns and spent £430 .both arrived on time but one part was broken on one cistern . I reported and took a photo and was told it would be taken up with courier and I'd be kept informed with any progress. I really think as the broken part was retailing for £15 a new part could have been sent out ( that would have been good customer service ! ) I decided to let you know I'd sort out myself rather than wait for a long drawn out response with the courier and just asked for part number so i could obtain correct part which wasnt sent but a request for feedback was, so here's your feedback.... Unfortunately I wouldn't recommend using you again and will buy all my other bathroom equipment elsewhere. You could have sorting this out easily for me ,sadly you didn't.

SuperBath.co.uk からの回答
Quick delivery and very good price for…
Quick delivery and very good price for high qualisty goods.
You keep spare parts and respond…
You keep spare parts and respond quickly. Transport costs are high, but coming from EU this is understood. Thank you Youna
Excellent service, brilliant product.
Ordered my item on a Saturday and it was delivered by the next Wednesday or Thursday. Excellent service. Very pleased with the product. It was a push plate for our Grohe wall hung toilet which we bought in brushed brass to match our other fixings. Great service, good price. Would recommend and would order again.
very satisfied with the product i…
very satisfied with the product i ordered, very good price, ordering was very easy and it was delivered on time.
Fast delivery to the UK
Fast delivery to the UK. Good communication throughout and a great price.
Great Shopping Experience
Easy to navigate website and great price on Hansgrohe shower
Excellent customer service
I ordered several large items, it turned out I made a few mistakes with the Geberit toilet frame, which was entirely my mistake. I contacted Super Bath over the weekend and at 8:30am Monday morning Léo was already looking at it. It was all sorted out quickly, full refund given, no wrong items sent out. This was excellent customer service, Thank you Léo.
Our replacement Dursley Starck toilet…
Our replacement Dursley Starck toilet seat was competitively priced and arrived from Germany in 5 days. Very pleased.
Shoddy customer service
Superbath stated that the items I ordered were in stock, I ordered them 10 days ago, they now say that the items will be delivered in approximately 3 weeks and they refuse to cover the cost of 2 deliveries

SuperBath.co.uk からの回答
Damaged item quickly replaced
I had an issue as one of the items supplied was damaged. Superbath quickly arranged a replacement without any problem.
Great experience - thanks again.
I had a great experience at SuperBath. After moving house, I could not find a toilet seat that fit the toilet because it had awkward dimensions. SuperBath was the only website to stock the one I needed. I enquired via email to check they definitely had the item in stock and received a prompt and friendly response. When I ordered the toilet seat, I was able to follow clear tracking updates for the delivery to my front door. The product was also carefully packaged.
I just want to say thanks very much again. I was going mad as I had almost exhausted all options of completing the bathroom! I will definitely use SuperBath in future.
Excellent communications and service. Great prices. Recommended.
Excellent service and good communications from the staff at SuperBath at every stage of the process. I ordered over £2,500 of bathroom equipment. Some of the items had a long lead time, but the whole delivery came very securely packed and on a pallet.
This is a German company, but many of the items they sell are manufactured in Germany so I don't see this as an issue. Their prices are very competitive.
There are several negative reviews on Trustpilot, but that was not my experience. I would very happily use them again and highly recommend them.
Not a UK business!
The UK website is misleading because products are shipped from Germany and given a choice I would always order from a company that is really UK based and ship stock from a UK shop or warehouse.

SuperBath.co.uk からの回答
Awful service
Awful service. I ordered a toilet frame and it never arrived. Supposedly tried a few times to deliver the item but failed. They blamed the delivery company and when i asked for a refund they said they have to wait for the item back. God knows, they might have lost it for all i care. Its been over 2 weeks now and i still have not received the refund. I would say this is a scam

SuperBath.co.uk からの回答
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