Ordered an expensive toilet seat and no response when question how long for delivery. Avoid at all costs do not get ripped off like I did. I have reported them.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... もっと見る
企業が回答しました
Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... もっと見る
企業が回答しました
Unresponsive for two weeks by email and phone on an order placed six weeks ago with a two week delivery expectation. I wonder if they've gone bust.
企業情報
当該企業による記述
Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!
連絡先
Landwehrstrasse 14, 64293, Darmstadt, ドイツ
- 020 3322 9157
- service@superbath.co.uk
- superbath.co.uk
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Fast efficient service
Fast efficient service - would definitely use again and recommend
Bathroom Accesories
I ordered a couple of items from this supplier for the first time. I found this supplier very efficient as well as delivery time. I would recommend it.
Great product,smooth transaction.
Fantastic company with a prompt…
Fantastic company with a prompt delivery. I would most defiantly use them again!
First class
Read some pretty negative reviews but decided to give the a go. Ordered £700+ plus of Geberit bathroom stuff and can't fault the service I received. Communication at all stages was first class although the first email was in German which I managed to translate. Following were all in English and covered all stages from despatch in Germany through to delivery in north yorkshire. One item had been damaged in transit and without any drama it was replaced and received within the week. All round first class.
Excellent service and price
Excellent service and price. Fast delivery and very reliable.
Fast delivery and cheaper than UK prices
Cheapest price and great service
Very good price and good delivery time. I was always kept informed of where my order was. Best price online by far. Was worried after reading the reviews online but I can honestly say I will be ordering again thanks
Great price brilliant service…
Great price brilliant delivery service all in a five star experience
Excellent all round service
Great choices and prices and very easy…
Great choices and prices and very easy ordering system
Refund on cancelled order: only after serious chasing
There were no communication on delivery date so after 10 days while they still couldn't confirm delivery date I cancelled order. ( Feb 20) . Promised refund. Than promised refund again early April, I launched a chargeback request on 13 Apr, and submitted this review originally on 14 Apr. On 14 Apr, my account at Superbath still shows order in process.
After submitting chargeback request and this review, suddenly received separate e-mail from Superbath to edit this review and refund processed on 13 Apr. (Feels too much of a coincidence with my chargback request). I wish they put as much effort into actually completing orders as much they put into chasing me for my negative review. I think my 1start still stands, as I didnt get the product I wanted, took me several chasing round to get the refund.

SuperBath.co.uk からの回答
Replacement toilet buffers shipping cost
Very efficient service and value of the toilet seat buffer replacements. The shipping cost of £19.99 for four plastic buffers costing £8.39 does seem excessive unless they are delivered in a chauffeured limousine which seems unlikely! Why not put them in an envelope and post them?

SuperBath.co.uk からの回答
Great price for top products!
Buyers beware
I bought a product a month ago. Its arrived damaged. I have still not received a refund. Very disappointed in this company. Would not use again. Buyers beware.

SuperBath.co.uk からの回答
Product enquiry & out source a product not currently on the website .
A company that actually returned my call from an unanswered call & good email communication. Out sourced a product line not currently stocked under the brand & obtained an affordable price.
Yuona follow up was 100%.
We placed an order nearly 3 weeks ago
We placed an order nearly 3 weeks ago. The order still hasn’t come, we tried to communicate with SuperBath but there’s no information whatsoever on where to see the delivery or what is going on, there’s no communication with them. Worst suppliers I’ve encountered.

SuperBath.co.uk からの回答
No issues with ordering and getting the…
No issues with ordering and getting the product delivered more issue with Parcelforce, superbath say Please make sure to signal (in writing) any damage to your package to the Currier when you receive it. You cannot do this as courier take a photo and leaves parcel on doorstep and does not bring inside, there was box damage but parcelforce does not care saying it not our issue, when parcel say it will be delivered and you want to change the date you can and it was confirmed with change of date but they just ignore it and send it out in the original date
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