Superior Hair Extensions レビュー 

Superior Hair Extensions からの回答

2025年11月10日

Thank you so much for your kind feedback! 💛 We’re so glad to hear you were happy with the packaging and that your delivery arrived quickly — that’s exactly what we love to deliver! ✨

We truly appreciate your support and can’t wait to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年11月10日

Thank you so much for your beautiful feedback! 💛 We’re absolutely thrilled to hear you’re loving the quality of our products and that shipping has been fast and reliable every time — that’s exactly what we aim for! ✨

Your support truly means the world to us, and we’d love to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年11月10日

Thank you so much for your kind words! 💛 We’re thrilled to hear the options were clear and easy to choose from — and that your order arrived within 24 hours, just as it should! ✨

We truly appreciate your support and can’t wait to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年11月10日

Thank you so much for your lovely review! 💛 We’re so happy to hear you’re loving the quality of the hair and that shipping was nice and fast — that’s exactly what we aim for! ✨

Regarding the pieces poking out where they’ve been folded in the pack, this can sometimes happen during packaging or transit. A quick tip — gently straightening the top section with a low-heat flat iron or blow-drying on a warm setting can help smooth those folds out perfectly. They’ll settle beautifully once installed and blended! 🙌

We truly appreciate your feedback and would love to assist you again anytime for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月23日

Thank you so much for your lovely feedback! 💛 We absolutely love hearing how it all worked out perfectly in the end — your mix of 18” and 22” sounds stunning! ✨

We’re so glad our team could step in and help you find the right solution in time for your install — that’s exactly what we’re here for! 🙌 Next time, we’ll have everything ready even earlier for your glow-up 😉

We truly appreciate your support and can’t wait to assist you again soon! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年12月5日

Thank you so much for sharing your honest feedback 💛 We’re really glad to hear the colour matched well and that the hair has been holding up nicely so far.

We also truly appreciate you taking the time to return the strands you were concerned about. Our quality control team inspected the pieces and confirmed they met our manufacturing standards, but we completely understand that texture can vary slightly between batches and individual strands — especially with ethically sourced human hair. Your experience matters to us, and we’re sorry to hear the feel of those strands didn’t meet your expectations.

We value your feedback as it helps us continue improving, and we’re always here to assist you with recommendations or alternative products that may suit the texture and feel you prefer.

If you’d ever like us to help you choose a different range or finish, we’d be more than happy to assist 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月22日

Thank you so much for your beautiful feedback! 💛 We’re absolutely thrilled to hear the colour match was perfect and that you’re loving the beautiful quality of the hair — that’s exactly what we aim for every single time! ✨

We’d love to assist you again anytime you’re ready for your next hair glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月22日

Thank you so much for your incredible feedback! 💛 We’re absolutely thrilled to hear you’ve been loving the hair over the years and that the quality continues to be 10/10 — that means the world to us! ✨

It’s wonderful to know you’ve had great communication and lasting results with your nano tips — over a year of wear is amazing! We’re so grateful for your ongoing support and can’t wait to assist you again for your next transformation! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月17日

Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear you love working with us and that our Butterfly Wefts continue to impress — they really are a total game changer! ✨

It means so much to know the quality never disappoints and that you find the installs simple and quick — that’s exactly what we aim for with every stylist and client experience. 🙌

We’re so grateful for your trust and can’t wait to assist you again for your next transformation! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月13日

Thank you so much for your wonderful feedback! 💛 We’re so glad to hear our team could make your exchange process smooth and stress-free — that’s exactly what we aim for! ✨

It’s completely understandable to feel nervous when ordering something special, so it means a lot to know you felt supported and cared for throughout. We’re always here to help and would love to assist you again anytime for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月13日

Thank you so much for your amazing review! 💛 We’re absolutely thrilled to hear our team made you feel so welcomed and supported — that’s exactly the experience we strive to create! ✨

Your look sounds incredible — two packs of 9 clips for that fuller, natural wave is such a gorgeous choice! We love that you were able to achieve exactly the style you were after and that the extensions held up beautifully through colouring, braiding, and styling. That’s the kind of versatility we’re so proud of! 🙌

We can’t wait to see how your next straightened look turns out — and we’d love to assist you again anytime for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年10月13日

Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear you love working with us and that our Butterfly Wefts continue to impress — they really are a total game changer! ✨

It means so much to know the quality never disappoints and that you find the installs simple and quick — that’s exactly what we aim for with every stylist and client experience. 🙌

We’re so grateful for your trust and can’t wait to assist you again for your next transformation! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月30日

Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear the product worked perfectly for you — no oiliness, no greasy feel, just beautiful results! ✨

It’s wonderful to know it gave you exactly what you were hoping for, and even better that you’re loving how it makes your hair feel. Hearing it’s “a perfect product honestly” makes our day! 🙌

We’d love to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月26日

Thank you so much for your kind words! 💛 We’re so glad to hear the order process was simple and that your delivery arrived right on time — that’s exactly what we aim for every single time! ✨

We’d love to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月23日

Heya Natasha,
Good day, and thanks for your message.
I’ve had a look into your order #39236 after seeing your Trustpilot review about the $8 Saturday delivery. To clarify, our cut-off for same-day shipping is before 12:00 pm, and your order arrived at 7:00 pm on 18 September. Because of that, it was booked to go out the next day, Friday, 19 September.
With the high volume of parcels that day, NZ Post didn’t collect until later in the afternoon, which unfortunately caused a delay. Please also note that NZ Post delivery times are generally 2–5 business days, and they do not typically deliver on weekends.
I can see from the tracking that your parcel has now been delivered, which is great news. Please let us know if there’s anything else you need with this order. We’re more than happy to help where we can.
Thanks heaps for your patience and understanding.

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月30日

Thank you so much for your feedback 💛 We’re so glad to hear you were happy with the hair quality — that’s always our number one priority! ✨

Just to clarify on the wholesale promo: the free colour ring and masterclass training are included in our new wholesale starter packages, which are designed for qualifying trade customers. Single retail purchases, such as one set of clip-ins, unfortunately don’t qualify for these wholesale benefits. I completely understand how this may have been confusing, and we truly appreciate you raising it.

If you’re interested in joining us as a wholesale partner, we’d love to set you up properly so you can enjoy the full benefits — including the colour ring and masterclass to support your business growth. Our team is always here to guide you through the process and make it easy. 💕

We value your feedback as it helps us improve communication around promos and offers, and we’d love the chance to assist you again anytime.

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月22日

Heya Pamela,
Thanks for your review, we mostly sell hair extensions so the metal snap clips (As per their product description) Are mostly used on our Clip in extensions for replacement pieces.
We do make and sell wigs however these are special clips and not something we sell on our website.
As per my last email, you're welcome to send them back for a refund, feel free to reach out if needed!
Thanks,
Superior Hair

Superior Hair Extensions からの回答

2025年9月23日

Thank you so much for your kind words! 💛 We’re so happy to hear you had fast service and that you’re loving the quality — that’s exactly what we aim for every time! ✨

We’d love to assist you again anytime you’re ready for your next glow-up! 💕

— Team Superior Hair ✨

Superior Hair Extensions からの回答

2025年9月21日

Heya Emma,
Thank you for taking the time to share your feedback, we really do value it, and we’re glad to hear you love the quality of the hair itself.
I was a little surprised to read your note, as in the time we’ve worked together there have only been two issues raised (That I can see):

- The first was with the roll of tape issue, and we happily swapped you to pre-cut tabs.

The second was a batch concern, which we weren’t experiencing in our salon or with other wholesale customers. Because of that we believed it to be an isolated case, but we still offered you a discounted pack as a solution. You're also welcome to send them back via our Quality Control enquiry form!

While we did our best to address both matters promptly and fairly, I understand your experience may still have felt less personal than you would like. Wholesale customers hold a lot of value to us, and your feedback is a reminder that we can always improve how we communicate and nurture our relationships.

We’ll be taking this on board internally, and I hope we can continue working together positively, ensuring you always feel as valued as you are.

Warm regards,
Superior Hair Team x