I honestly regret ordering from Supertails. I spent ₹1,000 on a product that is non-returnable, and only after receiving it did I realize how frustrating their policy can be. The biggest issu... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups... もっと見る
Placed order on 1st. Today is 7th. They cancelled my order and initiated refund without my knowledge. Also they lied about order delivery. Later said that it's going to be cancelled. Rude customer car... もっと見る
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Kee... もっと見る
企業情報
当該企業による記述
Your pets superstore
連絡先
IndiQube TownHub, Indira Nagar 1st Stage, H Colony, Indiranagar, 560038, Bengaluru, インド
- 18005723575
- support@supertails.com
- supertails.com
3.0
まあまあ
893件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 38％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best app for purchasing for your pets
Fastest delivery
Good offers and discounts
Surprises with gifts
2024年6月24日
自発的なレビュー
The gift is fantastic it's suprise me…
The gift is fantastic it's suprise me as well 😀we all are happy with the service
2024年6月24日
自発的なレビュー
The best shopping website for your…
The best shopping website for your pets!! They make you feel a part of the supertails family.
2024年6月24日
自発的なレビュー
supertails.com からの回答
Hey Neha, Thank you for appreciating our gesture in sending the goodies. We're delighted that it was a pleasant surprise for you. At Supertails, we strive to provide exceptional customer service and ensure our customers feel valued. Your positive feedback encourages us to continue delivering excellent experiences. If there's anything else we can assist you with, please don't hesitate to reach out to us 18005723575 or write back to us here at support@supertails.com.We're here to help!
Their Order will never get delivered…
Their Order will never get delivered when you place it on their website or app. But their apology letter and apology pet gift will reach your home without fail!!
2024年6月10日
自発的なレビュー
supertails.com からの回答
Hello Mathew, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delayed delivery of your order. We understand how frustrating that must have been. We strive to ensure a smooth and timely delivery process for all our customers, and we regret that we fell short in your case.
Regarding the apology letter and gift, we're glad to hear that they reached you without any issue. Our intention is to show our appreciation for your patience and understanding during this time.
Please rest assured that we are continuously working to improve our delivery services to prevent such delays in the future. Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything else we can assist you with, please don't hesitate to reach out to us at 18005723575 or write to us at support@supertails.com
Supertails has been my food destination…
Supertails has been my food destination for my pets 🐕 thank you for supplying the foods on time with great discounts and safely
2024年6月19日
自発的なレビュー
Never thought supertails would remember…
Never thought supertails would remember such small details like my cat's birthday !!Im really glad i found supertails!!!
2024年6月17日
自発的なレビュー
Great service
I am a regular customer and I love that they remember my cats birthday and sent a little something. I also received a name tag as a surprise gift. Feels great. Step above all other pet based apps
2024年6月12日
自発的なレビュー
Just Superb 🤩 loving Supertails
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Keep going on same & more whatever you can. Nice initiative 👏👏👏
2024年6月19日
自発的なレビュー
Super friendly app
Super friendly app. Everything available in one click. Customer service is great.
2023年8月9日
自発的なレビュー
THE THOUGHT
1) Please correct my pets Name as ZEUS not Zeul.
2) His birthday on 10th, received the gift much later (10/06/2017)
3) would have appreciated if you give some treats instead of Happy Birthday ( paper)...needn't be costly.
4)LAST BUT NOT LEAST FOR THE THOUGHT FROM SUPERTAILS which is much appreciated.🙏
2024年6月18日
自発的なレビュー
Original products and delivery always…
Original products and delivery always on time loved it
2024年5月15日
自発的なレビュー
a small present and a personalised msg…
a small present and a personalised msg made my entire day. My pet has no idea what it is....when I unboxed the package...all my family members smiled and wished Shiro again a Happy birthday...that surely made him feel so special. Thankewww Supertails for making it the Moment of the Day.
2024年6月18日
自発的なレビュー
Supertail walks the extra mile for its customers
Excellent care and service for your pets.
2024年6月13日
自発的なレビュー
Never buy from supertails
pathetic service while buying products thru the website. pls stay away from buying anything from super tails. refund or exchange will be a nightmare. in most cases it will not happen. they just know how to take money.
2024年6月18日
自発的なレビュー
supertails.com からの回答
Hello Sanjana, We apologize for any inconvenience you experienced with our service. Customer satisfaction is our top priority, and we regret that we did not meet your expectations in this instance.
We see that the return has been completed and refund has been initiated. Please contact our customer service team at 18005723575 or write to us at support@supertails.com so we can address your concerns promptly. We strive to resolve issues like yours in a fair and efficient manner. Your feedback helps us improve, and we appreciate your understanding.
The Suprise Birthday gift sent to Teddy…it was great. We loved it only dat we received it a bit late.
The Suprise Birthday gift sent to Teddy our baby cat with love from Supertails was great. We are thankful to Supertails for always remembering our pets and sending suprise gifts always. 😘👍
2024年6月14日
自発的なレビュー
supertails.com からの回答
Hey Mary, Thank you for your review! We're delighted to hear that Teddy enjoyed the surprise birthday gift from us. We apologize for the delay in delivery but are glad to know that you loved the gift nonetheless. At Supertails, we always strive to remember and celebrate pets like Teddy with thoughtful surprises. Your feedback is greatly appreciated, and we look forward to continuing to delight you and Teddy in the future!
The best for your pet
I have been a regular customer of Supertails, my pet loves all the treats & food so I keep ordering from here. Supertails are always on time with delivery, variety of products available with discounts on MRP, their Consultations & a guide to understand the food varieties for your pet has helped me as a first time pet parent.
Also, they sent a birthday gift for my pet which meant a lot to both of us, it’s their intention to make someone else happy has really moved me. Thank you Supertails.
Love from Rocket & mom.
2024年6月18日
自発的なレビュー
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