Support Logitech レビュー 200

My keyboard is still within the 3 years warranty period which is stated very clearly on the box.
Support acknowledged that it is still inside the warranty period after I gave them product serial number. They requested for proof of purchase which I did. After numerous back and forth and wild geese chase, they replied that the product has only a 1 year warranty period and its now well outside the 1 year so no longer covered. I took a picture of the box stating the 3-year warranty. Its just a keyboard not of significant value but if they cannot even appease a small customer, I am not sure if they can be trusted for high value items or business collaborations.
1 star and fading....

Absolutely worthless support! Sent over 1.5 hours waiting for support on my keyboard setting that wasn't covered in their on-line Q&A and never did get an answer. Finally gave up!

Need a new usb cable for my G502 Wireless mouse, the previous cable stripped back to copper after a month of use - other cables don't fit as the port is a specific size.

I've wasted countless hours on support chat to Logitech and they keep me running around in circles, doing absolutely nothing to fix it or send me a replacement. It's the worst support experience I've ever had.

Keyboard developed a fault.
Initially the support seemed good, but after continuous back and forth emails (waiting 2 days for each reply), it just became terrible.
They requested photos of the problem - I provided. The requested the Amazon invoice - provided.
They then requested a video of the problem, with the serial number and ticket number written down on a bit of paper - again provided.
The reply to that video was, the Amazon order number is invalid and they cannot proceed with replacement.

What a bunch of rubbish!

I informed Amazon, and they immediately shipped a replacement. I should have done this in the first place, rather than spend over a week jumping through hoops for Logitech only to be told I didn't have a valid order number.

The "Customer support service" of Logitech should be called rather "Service of elaborate mockery of customers".
They even don't make effort to read customers trouble. Instead they will collect you data, send you repeating requests. They show, that they don't trust you. Approach is formal and the is no such a feeling if they really want to help you. They rather want to get rid of you with any complaints.

The support is a complete waste of time.
I have tried multiple times to get some help with a joystick.
First you have to talk to a bot and fill out some info, fine, its useful.
Then you get sent trough to the so called live "help".
After waiting for 8-15 minutes you get someone who cant even fill in the form fight on their end and mucks up the first ting they copy paste in.
Then they tell you that you are in the wrong department, and that they will route you to the correct one, then NOTHING, i had the log open for an hour, nothing...
OR
You get through, and then you have "ended up the the wrong region", ie. NA instead of EU. and they will routh you back the correct team, but nah, nothing will ever happen. complete waste of time.
If you like Logitech stuff, just buy from a reseller with a proper return policy. never ever buy directly form Logitech, if it has defects or breaks you'll never get help or get it replaced.

Logitech has a jungle of virtual chats, websites and softwares. All for a different purpose, not one supporting my hardware, that's only two years old. Firmware update tool not working, then there's two other softwares that either are outdated or not supporting my specific product. Very bad websites that make you want to never have chosen this brand.

I am having a really bad experience with Logitech.

I requested a refund to return an item, the option to return an item in their website does not work.

This problem happened to other people too, after reading in several foros as reddit.
You end up contact the costumer service and support Logitech team.
I started this process a week ago. After a few emails I have not any solution yet. I am still waiting to receive a shipping label return to be able return the item and have a refund which it is still inside the period return, according with their website rules. See below

(Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charge)

It is unbelievable how long and inefficient is to make a return in their official website.

This is agains my consumer rights and I will considering take legal action if this is not resolve on time.

On my 27 inch iMac, suddenly my Mx Master wasn't working properly, in particular I was unable to get LogiOptions+ open to fix the settings. I tried doing this online by chat but couldn't get that to work. I called the phone support and got a guy who walked me through deleting and reinstalling the software and bingo, everything works again!

Ich habe 10€ für eine Expresslieferung bezahlt. Es stand, ich bekäme meine Bestellung somit innerhalb von 2-3 Werktagen. Nach 10 Tagen kam die Lieferung. Schade, aber kein Problem, kann ja sein, dass es Schwierigkeiten gab und es einfach nicht möglich war, meine Bestellung innerhalb von 3 Tagen zu liefern. Ich habe etliche Mails geschrieben und NIEMAND wollte mir helfen - es hieß immer nur „wir werden ihr Anliegen an die betreffende Abteilung weiterleiten“. Dann, nach Wochen des Wartens, habe ich Mails bekommen, dass sich um mein Anliegen gekümmert wird. Nach weiteren Wochen des Wartens kam nur die Antwort, dass die Rückerstattung nicht möglich wäre. Ein Grund wurde mir nicht genannt. Nachdem ich den Grund wissen wollte, warum ich die Extrakosten nicht erstattet bekomme, wurde mir plötzlich gesagt, dass sich jemand erneut um mein Anliegen kümmert. Nun sind fast 3 Monate vergangen, es wurden etliche Tickets erstellt - keine Antwort. Immer nur: „wir werden ihre Anfrage an die entsprechende Abteilung weiterleiten“. Ich habe noch mehrmals proaktiv gemailt und nie mehr was gehört. Der schlimmste Support den ich je erlebt habe. Ich habe mich aktiv dazu entschlossen 10€ auszugeben, damit es schnell geliefert wird. Ich habe extra das Häkchen gesetzt „Expresslieferung innerhalb von 2-3 Werktagen für 10€ Aufpreis“. Nicht schlimm, dass es 10 Tage gedauert hat. Nur schlimm, dass das Geld von logitech einfach behalten wird und ich in einer Tour von Mitarbeiter zu Mitarbeiter weitergereicht wurde.
Es gab sogar Leute im Support, die mir im Laufe der letzten Monate was von „nicht-erstattbare-Expressliefersteuern“ erzählen wollten… Ernsthaft? Wirklich absolut erbärmlich, dass eine renommierte Firma wie Logitech so mit ihren Kunden umgeht und dann auch noch solche Falschaussagen trifft. Nie wieder Logitech!!!!

Unreal... I Bought Flight Sim setup, nearly €300 of items. Both online and phone support just shrugged me off.
Items are not powering up and I was given a spiel about "It must be your Mac" before I could even begin to give my full issue. No trying to diagnose - just try on a PC "We don't support Mac" and literally cut me off mid sentence with "Ok, thanks for contacting Logitech Support, Bye.." "CLICK"
Moving on to the next in the cue huh!! Fab... (and a bit gutted really!)

They ask to buy subscription so they can help you with the issue you are having with their faulty products. 1$ for one request and then 74$ a month so you could get regular help. The audacity! I purchased a Logitech K400 Wireless Touch Keyboard and the USB was missing due to weird packaging and it just fell out somewhere with the delivery . A lot of people seem to have a missing USB with this product due to faulty package. I was trying to contact them and provided a serial number of the product when the bot asked me for one, but then it replied “I cannot assist with that yet” even when I rephrased it three times. So I cannot get any help at all. Or wait! I can pay 74$ a month so their support can actually do their job! Marvellous, isn’t it?

Assistance injoignable par téléphone, j'ai attendu plus de 15 minutes sans avoir personne. Le Chat me demande le n° de série de mon produit, il me répond qu'il est incapable de m'aider. Fin du Chat ???

Was advised by the store I bought the headset from to contact Logitech support directly rather than passing through them. Worse mistake ever, been waiting for 4 hours in live chat, and the worst part is the whole 4 hours there was a support agent that replied maybe 2 times during the whole 4 hours and didn't reply to my problem a single time. Will for sure chargeback this purchase.

zero support plus the old shell game with a poorly designed product that they know but put on the market anyway so they go mum

Worst customer support ever. Doesn't deserve even this 1 star.

TERRIBLE CUSTOMER SERVICE... My Logitech Touch Folio has not been working for several days. It can't connect, the control app keeps crashing every time I try to open it. First of all, their chat button on the site doesn't even work. You have to click the button at the bottom right and go through a long ass process of talking to a robot before you can even talk to a real person... Second of all!!! The solutions they gave me went in circles! I already told them from the start I can't even open the app so I can't update anything. The guy asks me to switch off my bluetooth and open the app because it sometimes causes it to crash. So I did, and I got a pop-up telling me to switch my BlueTooth on when opening the app. THEN BROTHER TELLS ME TO SWITCH IT ON. BRO... I literally just said it CRASHES WHEN I SWITCH IT ON. So naturally, I started to get frustrated and asked for a different solution and he totally just stopped replying for an hour?! The whole chat took 2 hours and didn't give me any solution whatsoever. He didn't even end the chat...Ridiculous...Now I'm talking to Apple hoping they will make up for Logitech's incompetence lol.

Logitech customer service is similar to crooked companies!

Got a supporter on chat, to cancel an order presumably within 15 minutes after placing an order on a keyboard.

He refused to cancel - and I got this email - my response follows.

It is interesting that ... after writing cancel order in the chat subject line he asked about the order number; 1194652164139.

He checked, and after he returned he informed that it couldn't be cancelled by chat.

Strange that he didn't inform me instantly!

Their email:

Good day! Apologies, once our fulfillment center has started working on processing the order, we cannot accept any order cancellations.

You can refuse delivery of the order when the attempt is made. Once the product(s) has been confirmed as returned to our warehouse, a full refund will be processed and sent back to your original form of payment.
Please allow up to 3 weeks from the date that the return shows delivered to our warehouse for processing of the refund. If you are unable to refuse the delivery, please contact us so we can process a return label.

My response:

All other companies I have contacted to cancel an order, could cancel by; email, phone call or chat.

Seems to be a process policy you have, to to discourage customers from a cancel and ‘tempt’ them to have second thoughts.

Alas – you were successful, and I am forced to meet the order.

Why?

Because I am a pensionist and can’t afford to have two orders running and wait for a refund.

It is a true pity since I have always bought Logitech products in regards of webcams, keyboards,
mice and a few other products that were branded Logitech.

Trust me, this order which I am forced to receive – will definitely be my last Logitech purchase.

I have faced similar lack of customer service like this, but from companies granted one star on
Trustpilot.

Of course, I can cancel by chat.

Normal procedure is …

• I have two weeks rights to cancel and order.
• You can contact the proper department (billing), keep the product in the house and
• … stop the billing – it is called a credit memo (kreditnota).

Since I can’t wait three weeks for a refund – which means I can’t afford to order another and
cheaper keyboard - I have nothing further to this.

I think Logitech has become very arrogant.

I would give 0 stars if possible

For weeks I have been going back and fourth with Logitech regarding a power cord I need for my Logitech g923, I was first directed to a bot who later directed me to a human this took around 1 hour a few days later I was contacted and asked again what the issue was, I explained to them I needed a new power supply, they said they cannot help as cords only come with a wheel, they suggested I buy a seccond hand cord somewhere online or find a 3rd party reseller, I told them all of the stores in my country (New Zealand) directed me back to Logitech and I couldn’t find anything online, I asked if they could assist me in any way or give me assistance finding a substitute online, they said no there team is not able to do that and they suggest I find a 3rd party seller after I told them I checked them all. I then replied and asked them to send me the exact cord I was looking for, I got an email back saying we are unable to help you we suggest you look at a local retailer or check online at a 3rd party seller we are closing your ticket. Very disappointing. I opened a seccond case this was after going back and forth for about 1 week already. The seccond case manager skip a day or 2 asked me for warranty papers, and a warranty denial form from a retailer, which if I was able to provide they could replace the cord ???? Even though they don’t give them seperate, I was unable to provide them with any forms as my wheel was no longer under warranty. They gave me the same responses the first person gave me and eventually closed my case. I now have a $300 steering wheel sitting around that can’t be used. If any one can help me in finding one or letting me know what type of cord I’m looking for that would be much appreciated.