Supportwave レビュー 

205
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... もっと見る

企業が回答しました

5つ星のうち5の評価

I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... もっと見る

企業が回答しました

5つ星のうち5の評価

Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... もっと見る

企業が回答しました

企業情報

  1. パソコン修理サービス

当該企業による記述

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

205件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(205)

過去12か月のレビュー数: 0

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

It's great to be able to find a tech…

It's great to be able to find a tech person when you need them. Supportwave makes that really easy.

It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it happens. The HQ is responsive, too.

2024年1月2日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Kit, thank you so much for taking the time to leave us a review. We are here for you whenever you need help with your tech. Keep well, The Supportwave team.

5つ星のうち5の評価

Amazing support

Great support in an instant.
I had a problem with a printer connection and what I had struggled with for over 2 hours they fixed in 10 minutes. Thankyou for your help. Will definitely use again.

2023年11月13日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi John, thanks for taking the time to leave a review. We are here for you whenever you need help with your tech. Keep well, The Supportwave Team

5つ星のうち5の評価

life saver!!!

I have my own business, and work on my on. I can get very frustrated and lost with IT .
It's great to know that the IT support is there and can be tapped into when needed.
Very useful and helpful and a life saver for my business

2023年10月5日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Molly, thank you so much for taking the time to leave a review. Supportwave is here for you whenever you need us. Keep well, Caitlin

5つ星のうち1の評価

Was great when Nerd App but now, SUCKS

Was great when Nerd App. Completely gone to s--- and very time-wasting.

2023年9月9日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Greg, I am sorry to hear you have had this experience, we are looking into this for you as a matter of urgency. Please keep an eye out on your email from your Account Manager so that we can resolve this. Speak soon, Caitlin

5つ星のうち5の評価

Fast

Fast. Friendly. Online chat was excellent, I was updated throughout the whole job. My nerd explained everything to me and it was affordable. I will use NerdApp all the time form now on. Brilliant A class service.

2023年6月20日
Supportwave ロゴ

Supportwave からの回答

Hi Georgina, We are thrilled you had a great experience. We are here for you whenever you need help with you tech in the future. Keep Well

5つ星のうち5の評価

One of the best things was the speed of…

One of the best things was the speed of response. My nerd got in touch quickly and was flexible about date and time. He was very supportive, knowledgable, and likeable. He helped me with all my problems and listened well. It's a great relief to have these problems solved.

2023年6月18日
Supportwave ロゴ

Supportwave からの回答

Hi Anne, thank you so much for taking the time to leave a review. We are here for you whenever you need us! Keep well, Caitlin

5つ星のうち5の評価

Solved what IT department couldn't

I had an issue with several work emails not connecting to outlook app. The in-house IT departments could not figure it out over several weeks. I used nerdapp and they handled it in less than an hour, at a fraction of the cost. Highly recommend. Service and resources they have to solve any IT issue is invaluable. Very quick to respond as well.

2023年3月5日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Adam, thank you so much for taking the time to leave a review. We are here for you whenever you need us.

5つ星のうち5の評価

Thank you fellow Nerds

Nerdapp has really good remote tech support. They managed to quickly resolve my problem with my mac. Super professional and efficient, and nowhere near as expensive as the big companies. Highly recommended

2023年5月23日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Ameer, thank you so much for taking the time to leave a review. We are here for you whenever you need us. Keep well, NerdApp Team

5つ星のうち1の評価

reckless service ramping up charges

The nerd made updates without checking on my system or asking me about backups, causing more of his work to fix his mistake. Instead of charging me for the time it took him to sort my problem only as he told me (which at the end wasn't sorted), he charged me for the whole time. It cost me 6 times more!

2023年5月15日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi there, we are sorry to hear you had this experience. Please can you email support@nerdapp.com and we will look into this ASAP. Kind regards, Caitlin

5つ星のうち5の評価

I was fortunate to get Hussein

I was fortunate to get Hussein

From the very beginning he was both professional and kind and listened and knew what to then do. I mistakenly had placed a folder which I had been working on for months in error in the bin if my Mac and then had emptied the bin! Hussein was able to more or less recover all the lost files

2023年5月16日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Nigel, thank you for taking the time to leave a review. Brilliant news that Hussein was able to recover your lost files, we are here for you whenever you need us. Keep Well, NerdApp

5つ星のうち5の評価

They did what the laptop manufacturers claimed couldn't be done

My laptop was going mad, fans super loud and the laptop had become painfully slow, i had contacted HP support and despite the fact it was in warranty they could not help me. A small fee and 25 minutes help from NerdApp and my laptop is working as good as new. I am generally paranoid but was not concerned in the slightest about my cyber safety, they are very professional and legitimate.

2022年4月22日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Jacob, thank you so much for your feedback. We are thrilled a Nerd got you up and running in no time. We are here for you whenever you need us. Keep well, The NerdApp Team

5つ星のうち1の評価

Unprofessional and discriminatory

Rife with discrimination and devoid of accountability, these individuals are utterly unwilling to shoulder any responsibility towards technicians, while demanding unwavering commitment from them. Such blatant double standards are despicable and reek of hypocrisy.

2023年3月31日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Daniel. Unfortunately, we do not allow technicians to operate outside of the country they select when they onboard their account, unless the techs provide documentation which prove they have the rights to work in that country.

It was flagged by our team that you were operating outside of the US, therefor, we could no longer allow you to work on our platform. We strive to have local Nerds helping customers. Please feel free to reach out when are you are able to provide the relevant documents or keep an eye out for when we are live in your location.

5つ星のうち1の評価

Complete scam

Complete scam! After you pay for services not rendered…. Once they get your account information they will continue to deduct 24-30 dollars every 1-2 days. Complete scam

2023年3月26日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hello, we are very sorry to hear about this. We think you may be referring to another company, please could you provide more info to hello@nerdapp.com so we can get to the bottom of it? Kind Regards, Kelvin

5つ星のうち5の評価
Supportwave ロゴ

Supportwave からの回答

Hi Kerry, thanks so much for taking the time to leave a review. We appreciate it. We are here whenever you need us.

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