Supportwave レビュー 

205
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... もっと見る

企業が回答しました

5つ星のうち5の評価

I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... もっと見る

企業が回答しました

5つ星のうち5の評価

Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... もっと見る

企業が回答しました

企業情報

  1. パソコン修理サービス

当該企業による記述

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

205件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(205)

過去12か月のレビュー数: 0

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Really simple, honest advice

Adam helped me to hook up 2 monitors that I was having trouble with. He was so helpful and very patient but we (he) resolved the issue quickly. Thank you

2023年3月12日
Supportwave ロゴ

Supportwave からの回答

Hi Julia, thank you so much for taking the time to leave a review. We appreciate it! Keep well, Caitlin

5つ星のうち4の評価

Great idea but think about the cost

The nerdapp professional came quickly and was very sensible, polite and seemed well informed. However, it was not possible to fix the problem we had (connecting a printer to a laptop) and it has ended up being extremely expensive for no actual fix. I appreciate not everything can be fixed but just worth thinking about the value and cost/benefit before committing to the £129 deposit and maybe check before staying longer if it is looking bleak as paying nearly £200 for no fix was quite hard to swallow

2023年2月25日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Catherine. Thank your you feedback. We are sorry to hear that a Nerd was unable to resolve the issue. We have allocated 15 min free credit to your account should you run into any tech problems in the future. Have a great day, Caitlin

5つ星のうち1の評価

The current management system appears…

The current management system appears to lack adequate provisions for fair evaluation and resolution of customer reviews. The platform prioritises exclusively 5-star ratings, creating a situation where lower-rated technicians are at disadvantage. In addition, attempts to appeal negative reviews are met with evasive responses that fail to address the concern in question. These issues as well as others suggest there may be room for improvement in the platform's customer review and feedback processes.

2023年2月27日
5つ星のうち5の評価

Volkan S

Volkan S. went above and beyond and was really kind and helpful!

2023年2月24日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Molly, than you for taking the time to leave a review! Did you know, that you can add Volkan to your ' favourites' and book him directly next time. Have a great day, Caitlin

5つ星のうち1の評価

Lack of professionalism

2023年2月10日
Supportwave ロゴ

Supportwave からの回答

Hi Deo. We have looked into this, and unfortunately you have never had an account with NerdApp or used our service. We have reported this review to the Trust Pilot Team.

5つ星のうち5の評価

Mensah is an exceptional technician who…

Mensah is an exceptional technician who solved all of my computer issues with ease. He is knowledgeable, friendly, and efficient. I highly recommend him for any computer-related problems. Thank you, Mensah, for your excellent service!

2023年2月13日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Thanks for the review Adebola. We appreciate it! Be sure to add Mensah to your favorites, this will mean you can book her directly for jobs in the future. Keep well,Caitlin

5つ星のうち5の評価

Aaron H

Aaron H. tried really hard to identify and fix the issue. Many thanks.

2023年2月13日
Supportwave ロゴ

Supportwave からの回答

Hey Dale, thanks so much for taking the time to leave a review. We appreciate it. We are here whenever you need us. Keep well, Caitlin

5つ星のうち5の評価

Mensah stuck with me through a very…

Mensah stuck with me through a very tough fix, and I appreciate it so much. Our football party is saved!

2023年2月11日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Cha, thank you so much for taking the time to leave a review. We will be sure to let Mensah know she did a great job. Be sure to 'favourite' her on your account so that you can rebook her directly next time. Keep well, Caitlin

5つ星のうち5の評価

I had an amazing experience with…

I had an amazing experience with Mensah. The technician was extremely knowledgeable and patient, walking me through the steps to solve my computer problem. I was impressed with their professionalism and attention to detail, and the issue was resolved quickly and efficiently. I highly recommend this service to anyone in need of technical support. Thank you for the 5-star service!

2023年2月11日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Keaton, thanks for the brilliant review. We will be sure to let Mensah know she did an excellent job. NerdApp is here whenever you need help with your tech. Warm Regards, Caitlin

5つ星のうち5の評価

Mensah was my technical expert today

Mensah was my technical expert today, very patient and understanding and he tried so many things until he found what needed to be done and yey! it finally worked. Saved my life, so to speak. I am so grateful for the help rendered!

2023年2月9日
自発的なレビュー
Supportwave ロゴ

Supportwave からの回答

Hi Enkay, thank you for taking the time to leave a review. We will be sure to let Mensah know she did an excellent job. We are here for you whenever you need help with your devices. Kind Regards, Caitlin

5つ星のうち5の評価

Trustworthy

Trustworthy, easily accessible and very knowledgeable - resolved all queries. Very Happy.

2023年2月1日
Supportwave ロゴ

Supportwave からの回答

Hi Liz, thank you so much for taking the time to leave a review. We appreciate it and are here for you whenever you need help with your tech. Keep well, Caitlin

5つ星のうち5の評価

Excellent service

Was put in touch with someone very quickly and he sorted the problem inside half an hour. Really helpful.

2023年1月25日
Supportwave ロゴ

Supportwave からの回答

Hi David, thank you so much for taking the time to leave a review. We are thrilled one of our Nerds were able to assist so swiftly. Have a good day, Caitlin

5つ星のうち5の評価

My #1 Go To

Helpful. Friendly. Excellent experience.

2023年1月7日
Supportwave ロゴ

Supportwave からの回答

Hi Anthony, thank you so much for taking the time to leave a review! We are here for you whenever you need help with you tech. Keep well, Caitlin

5つ星のうち5の評価

The app was easy to use

The app was easy to use, the service was fast and the technician was friendly, helpful and solved my issue.
It was good value for money

2023年1月14日
Supportwave ロゴ

Supportwave からの回答

Hi Marian, thank you so much for taking the time to leave a review. We are here for you whenever you need us. Keep well, Caitlin

5つ星のうち5の評価

- Super fast response

- Super fast response
- Very knowledgeable technician.
– Very thorough and expedient resolution of my computer issues.
- Friendly, knowledgeable, and experienced technician

2023年1月14日
Supportwave ロゴ

Supportwave からの回答

Hi Dan, we are thrilled you had a great experience and we were able to get your computer up and running. We are here whenever you need help with your tech, keep well, Caitlin

5つ星のうち5の評価

Excellent technician

Excellent technician, professional and pleasant to deal with. Thank you.

2023年1月14日
Supportwave ロゴ

Supportwave からの回答

Hi John- Francis, thank you for taking the time to leave a review. Did you know that you can rebook your favourite technicians? All you need to do, is add them to your ' favourites' :) Keep well, Caitlin

5つ星のうち5の評価

Fixed my issues and offered suggestions…

Fixed my issues and offered suggestions to make my computer work better.

2023年1月7日
Supportwave ロゴ

Supportwave からの回答

Hi Marjorie, thank you so much for taking the time to leave a review. We are thrilled your issues were resolved swiftly and are here for you whenever you need us.

5つ星のうち5の評価

My Nerd has been excellent

My Nerd has been excellent. Very responsive, helpful and knowledgible.

2023年1月5日
Supportwave ロゴ

Supportwave からの回答

Hi Carol, thank you so much for taking the time to leave a review. We appreciate it. Keep well, Caitlin

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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

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