Susmie's Collection レビュー 360

I never received my purchase and after two emails to ask for support, no reply.

I purchased a scarf for my daughter from Susmies as a gift, she absolutely loves it and gets lots of compliments on it. There was an issue with delivery delay and I was very concerned, however the customer service team were excellent throughout and it was all resolved. I could not praise the team enough as I was offered every solution but didn’t need any in the end.

Muy buen packaging, el envio me llegó antes de lo previsto y el paquete llegó en muy buen estado😊

Wow! Packaging incredibile nel quale hanno anche lasciato un accessorio in regalo (estraneamente apprezzato), spedizione molto rapida, abito che dire….stupendo!

El producto es igual que en la foto, muy buen material.
Entrega rápida.

They will use scripted same irresponsible replies to the honest reviews about tariff and product quality. Guess what, this review will be also commented like ‘we can’t do anything about it’ YES YOU GUYS CAN

There are so many European/Spain brands that take responsibilities for this tariff situation. But they won’t and let their customers get significant unexpected cost charge.

Like everyone else here, I experienced undisclosed import fees of over 50% of my order cost. If I didn’t pay them, not only would my entire order be abandoned by the shipping company, my credit score would be affected. It’s obvious from the numerous similar comments that they know this transparency is an issue, but would prefer that to losing out on international $$$. Now cue the company comment about how it’s mentioned at the bottom of their FAQs and there’s a tiny note on their shipping options page. Lets just be straight up, if they wanted to be more transparent, there’s a million ways they could be (presenting you with a tariff estimation, popup before placing order etc) and I’ve ordered from many small international brands who have been SO much more honest.

L'équipe a été réactive et a pu apporter une solution à mon problème. Je suis très satisfaire du service client.

J’ai passé commande de deux articles, très jolie mais malheureusement trop petit. J’ai donc retourné ces deux articles, la procédure n’est pas très pratique et je me suis retrouvé avec deux étiquette retour au lieu d’une. J’ai tout de même renvoyé les articles dans le même colis afin pour ne pas avoir à payer deux fois les frais de retour qui sont tout de même de 10€.
Le 20/12/2025, je constate qu’ils ne ne m’ont remboursé qu’un seul article sur les deux. Après de nombreux échange avec le service client ils m’assurent que je vais recevoir le remboursement restant, mais qu’ils ont actuellement un « problème technique »! Impossible pour eux de me rembourser que se soit via PayPal le moyen de paiement que j’ai utilisé ou via virement bancaire (ils m’ont demandé mon IBAN). Aujourd’hui nous sommes le 07/02/2026 le service client ne me répond plus et je n’ai toujours pas reçu mon remboursement !

Llevaba mucho tiempo queriendo una joya de la marca. Me han regalado un anillo por reyes precioso pero la calidad es MALISIMA, el dedo verde como un anillo malo, por mucho que no lo pases por agua. Además, hay un plazo de 30 días para devoluciones, pero me parece bochornoso porque parece que hasta el día 32 no se ha puesto malo. Parece un anillo de bazar.

Ropas monísimas y envío muy rápido, ¡super chicas!

Muito boa qualidade. Rapido envio.

Ho fatto un ordine il 26 Gennaio, e l’ho ricevuto il 30 Gennaio con la spedizione classica. È arrivato tutto in ottime condizioni, ho acquistato una gonna Westwood e Beth Green T-Shirt. Anche se i prezzi sono abbastanza alti penso che rispecchiano il prodotto: stupendi, il materiale e la qualità sono ottime. Brand consigliatissimo,
Grazie mille!!!!

Genial la experiencia y la rápida gestión tanto en el envío como en el cambio de talla

El top precioso y el envío rapidísimo. Volveré a comprar

Good company , had an issue on the delivery side of things but they sorted it all out for me - very good of them , good customer service

Amazing! Bought several times and everything was perfect. The product, shipping and service :)

Loved everything I purchased!
Top quality and design! And incredible customer service experience! I totally recommend :)