J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... もっと見る
企業が回答しました
Marque à fuire absolument !!! Au premier abord, le marketing est séduisant, même si les prix se rapprochent de ceux d’une marque de luxe — sans que la qualité des tissus ne semble le justifier... もっと見る
企業が回答しました
I love my everyday aged beige booties 🧡 I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.
連絡先
Bonavista 16, 08012, Barcelona, スペイン
- hello@feners.com
- feners.com
2.4
期待以下
213件のレビュー
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service client qui ne respecte pas ses engagements
J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus.
Pourtant ma dernière commande ne m’est jamais parvenue. Au début le service client était très réactifs à mes messages en se reposant sur le livreur et en m’assurant qu’une solution serait trouvée.
Pourtant voilà plus 15 jours que je suis sans nouvelles. Visiblement je n’aurais ni remboursement ni renvoi de colis.
Le service client a donc simplement voulu clamer les choses mais sans apporter de réponse.
2026年2月1日
自発的なレビュー
feners.com からの回答
Bonjour,
Nous sommes désolés pour votre expérience.
Dans certains cas, les productions en précommande peuvent subir de légers retards. Cependant, en aucun cas nous ne vous laisserons sans solution. Si, pour une quelconque raison, nous ne pouvons pas vous livrer votre article, un remboursement sera bien entendu proposé.
Nous vous recommandons de reprendre contact avec notre service client afin que votre dossier puisse être résolu au plus vite.
Bien à vous,
Feners Team
Marque à fuire absolument !!
Marque à fuire absolument !!! Au premier abord, le marketing est séduisant, même si les prix se rapprochent de ceux d’une marque de luxe — sans que la qualité des tissus ne semble le justifier…
J’ai commandé l’ensemble de la collection « Délirio » (jupe à 120 € et veste à 74 €, pourtant soldés). À la réception, énorme déception : les pièces n’ont aucune tenue, le tissu évoque un chiffon de très mauvaise qualité, les coupes sont approximatives et mal réalisées. Une fois portés, les vêtements ne rendent rien : tout manque de structure et donne une impression globale très cheap !
La collection « Délirio » porte finalement bien son nom… mais pas dans le bon sens. :|
Et pour couronner le tout, la marque facture 15 € de frais de retour — comme si ça ne suffisait pas de s’être fait royalement enflé !
Et petit update pour répondre à la marque qui se justifie de fabriquer ses vêtement à Barcelone en dessous de mon avis : honnêtement arrêtez de les faire fabriquer en Europe et opter plutôt pour la Chine. La manufacture y est meilleur que celle de vos produits aux prix pourtant si luxueux… ;)
2026年3月24日
自発的なレビュー
feners.com からの回答
Hi, thank you for taking the time to share your feedback.
Our pieces are designed in Barcelona and handcrafted in small batches in Spain, with a focus on unique silhouettes and lightweight fabrics. That said, we’re very sorry to hear that the Delirio set did not meet your expectations in terms of fit and perceived quality.
Regarding the return cost, this is part of our return policy and is clearly stated on our website, although we understand that it can feel frustrating when the item doesn’t work out as expected.
Team Feners
Amazing so helpful I am so impressed
Amazing so helpful I am so impressed! Clothes are amazing also
2026年3月18日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your excitement! ✨ We’re so happy to know you had such a great experience with our team and that you’re loving the clothes as well .
Sending love from Barcelona,
Team Feners
Check the returns policy carefully…
Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return procedure but surprisingly, they didnt accept returns on “handmade products”. Tbh, it is just a leather bag, it was never made customized for me or anything like that. Tbh, it felt like a scam and I am more than sure that I will never buy from this store again
2026年3月7日
自発的なレビュー
feners.com からの回答
Hi, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand your frustration.
Our return policy is designed around our production model. Many of our pieces are made in small batches or handcrafted, which is why certain items are not eligible for returns. This information is outlined in our return policy on the website, although we understand it can still be disappointing when an item doesn’t meet expectations.
We appreciate you sharing your thoughts.
Sending our apologies from Barcelona,
Team Feners
Jurkje besteld hier kwam een…
Jurkje besteld hier kwam een ongelofelijke chemische lucht vanaf.
2026年3月2日
自発的なレビュー
feners.com からの回答
Hi Sanne, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how unpleasant this must have been.
We truly appreciate you bringing it to our attention, as feedback like this helps us continue improving our processes.
Sending our apologies from Barcelona,
Team Feners
This has been my worst experience…
This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to return the item, which was not sized correctly. The seller failed to disclose the fee or any particularities with sizing when I placed my order. I feel like I was simply stolen $30 for no apparent reason. It’s unprofessional and makes it a store I will never order from ever again.
2026年2月13日
自発的なレビュー
feners.com からの回答
Hi Kyra, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how frustrating this must have been.
Our team always aims to respond to every message we receive, so we’re sorry to hear that you felt unsupported during this process.
Regarding the return fee, this is part of our return policy and is clearly stated on our website. We understand that returns can be frustrating when the fit isn’t right, and we’re sorry to hear that the sizing didn’t work for you.
We take comments like yours very seriously as they help us continue improving both our communication and customer experience.
Sending our apologies from Barcelona,
Team Feners
False advertisement & bad customer support + returns services
I usually never write bad reviews, but the customer service really pushed me to do so 🥲 I ordered a dress that was completely see through, which unfortunately was not visible at all from both pictures and videos or any descriptions (go check yourself: I ordered the secreto dress - you can see it’s a light fabric, but it was so see through that essentially wearing it outside would mean showing the world your naked body - you can see EVERYTHING. In the pics it looks much more covering). The return is 15€, which is a lot and especially frustrating if the product looked very different from the pictures. I sent them a message, mainly just so that they can add a disclaimer for other people. I didn’t ask for anything and only said it would’ve been nice if it would’ve been clear it’s completely see through. Rather than acknowledging that this was a bit of a mistake on their side or offering a return discount (smth I didn’t even ask for), they vaguely said they’ll forward it to ‘the team’, but also kept reiterating that they don’t retouch pictures and that there are even videos of the dress, and a bit passive aggressively insinuating that they’re doing enough. My entire point was that yes there are pics and videos, but they do NOT adequately show the product - lighting, camera settings etc can make a massive difference. This was not really addressed at all, and the responses simply followed the structure of denying that they did anything wrong, and then saying BUT we understand (totally genuine haha) and throwing in a bunch of emojis.
2026年1月30日
自発的なレビュー
feners.com からの回答
Hi Maxine, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how frustrating this must have been.
Our intention is always to represent our pieces as accurately as possible through photos, videos, and product descriptions.
Regarding the return cost, this is part of our return policy and is clearly stated on our website, although we understand that this can still be frustrating when the item doesn’t work out as expected.
We truly appreciate you sharing your thoughts, as feedback like this helps us continue improving both our communication and customer experience.
Sending our apologies from Barcelona,
Team Feners
I ordered the Delirio Pants Noir for…
I ordered the Delirio Pants Noir for €160.
The delivery took almost a month, which was acceptable given that it was a preorder. What is absolutely unacceptable at this price point, however, is the extremely poor quality of the workmanship.
The seams and buttons were so poorly attached that they were practically falling off upon arrival, forcing me to pay extra for a tailor. Additionally, the fabric loses its shape very easily and stretches out around the hips after minimal wear.
While the material feels soft and comfortable on the skin and the design itself is beautiful, the lack of quality control and care in production is disappointing and unjustifiable for such a high price.
Unfortunately, this experience prevents me from purchasing from this brand again
2025年12月12日
自発的なレビュー
feners.com からの回答
Hi Isabel, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how disappointing this must have been.
Our pieces are produced under a pre-order model and handcrafted in Spain, which is why delivery can take longer than standard retail shipping. However, we’re very sorry to hear that the quality of the Delirio Pants did not meet your expectations.
We also appreciate you mentioning that you liked the fabric and design.
Feedback like yours is extremely valuable for us as we continue improving both our production processes and overall customer experience.
We take your comments seriously and hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Long waiting time & poor quality for the price
Waited a month and a half for my skirt, and in the end I had to take it to the tailor because it was too big. The side zipper is poor quality; it doesn’t zip open and closed properly. They promised shipping by a certain date but didn’t follow through. I am, however, satisfied with the email communication, that was fast.
2025年11月28日
自発的なレビュー
feners.com からの回答
Hi Nina, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how disappointing this must have been.
We’d like to clarify that our pieces are produced under a pre-order model, and the estimated production date is displayed on each product page. However, we understand how frustrating it is when an item doesn’t meet your expectations once it arrives. We’re very sorry to hear about the fit and the zipper issue. Quality is at the core of what we do, and we’ll review this with our production team to make sure it doesn’t happen again.
We also regret that the shipping didn’t meet the date you were expecting. This is not the level of service we aim to provide, even though we’re glad to know our email communication was fast and helpful.
We take your comments seriously and hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Hice el envio a Barcelona y te pone al…
Hice el envío a Barcelona y te pone al comprar que llega en máximo 48 horas, y no es cierto, nunca llega en ese tiempo, tarda muchísimo en llegar la mercancía, nunca obtengo lo que necesito para poder usarlo cuando lo necesito..los métodos de envío funcionan fatal.
2025年11月13日
自発的なレビュー
feners.com からの回答
Hola Nerea, gracias por tomarte el tiempo de compartir tu opinión. Sentimos mucho leer tu experiencia y entendemos perfectamente la confusión.
Queremos aclararte que el plazo de 48 horas corresponde al envío una vez que la prenda ya ha sido producida y está lista para salir de nuestro taller. Todas nuestras piezas se fabrican bajo un modelo pre-order, y en cada página de producto se indica la fecha estimada de producción. A partir de esa fecha es cuando empieza a contar el plazo de entrega de 24–48 h.
Aun así, tomamos nota de tu comentario y revisaremos cómo podemos comunicarlo de forma más clara para evitar malentendidos en el futuro.
Gracias por tu paciencia y por apoyar una producción responsable y hecha en Barcelona 💛
Un saludo,
Equipo Feners
Ik heb een bestelling gedaan op marcadivi.com
Ik heb een bestelling gedaan op marcadivi.com. Website is van een Chinees bedrijf Linhang Trading En moet via Klarna aan Ferwer betalen. Heb niks bij hun besteld. Oplichterij!
2025年9月14日
自発的なレビュー
feners.com からの回答
Hi Christa, thank you for sharing your message. We’re sorry to hear about this situation, but we want to clarify that Feners is not related in any way to marcadivi.com, Linhang Trading, or Ferwer. It looks like you may have encountered a fraudulent website using our name without authorization.
We recommend contacting your bank or Klarna immediately to report the payment and request a refund.
We’re truly sorry this happened to you and appreciate you helping us stop these scams.
Sending love from Barcelona,
The customer service team were…
The customer service team were exceptionally helpful! I changed my mind about an order but they were kind enough to let me change it before dispatch so I didn't have to waste time doing a return. The dress I ended up getting I absolutely love and can't wait to wear to my friends wedding! Thank you so much for your help and understanding.
2025年10月2日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your excitement! ✨ We’re thrilled to know our team could help you adjust your order so smoothly and that you’re loving your new dress... it sounds perfect for your friend’s wedding! That’s exactly why we do what we do. Can’t wait to see you shine in more of our pieces very soon.
Sending love from Barcelona,
Team Feners
Jaw Dropping Good
My first words when I put on this fit: ARE YOU KIDDING ME!?! I was instantly in love. At 5’2” with curves and a small waist, finding clothes that truly fit is nearly impossible. But this? The cut, the design, the quality... it’s flawless. It’s flattering, whimsical, and made me spin around my room in excitement, I had to share mirror pics to all the besties. I’ll be rocking this at a few festivals this weekend and beyond. Thank you for making unbelievable clothes that make us feel beautiful.
2025年10月1日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your excitement! ✨ Reading your words made us smile from ear to ear... that feeling you describe is exactly what we hope to spark when someone puts on Feners. We’re beyond happy that the fit and design made you feel so beautiful and confident. Have the best time at your festivals — can’t wait to see you shine in more of our pieces soon!
Sending love from Barcelona,
Team Feners
J'ai acheté des produits Feners il y a…
J'ai acheté des produits Feners il y a 4 mois. Mon colis a été perdu, cela fait 3 mois que j'essaye de contacter la marque, par mail, service client, instagram, aucune réponse. 0 respect pour leurs clients
2025年6月15日
自発的なレビュー
feners.com からの回答
Hi Maëlys, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and completely understand your frustration.
There was indeed an issue with the delivery of your order, and although our team replied to you several times to provide solutions, it seems our emails may not have reached your inbox and could have ended up in your spam folder. We’re very sorry for this confusion, as this is not the service level we want to deliver.
As confirmed, your parcel was returned to our warehouse and we have already issued the refund to your original payment method. You should see this reflected on your account.
We take your comments very seriously and sincerely hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Great customer experience
I ordered a set which upon recieving I did not like while wearing it. The fabric kept on moving therefore I had to adjust all the time. However my high rating is due to the fact that they fixed this perfectly for me. I sent them an email and was able to sent it back way past the normal return period (it was about 3 months) and recieved my money back in just a couple of days. Overall this has left me with a nice experience with them, they really try to help when you are not satisfied! Only remark: if you try to contact them use the email on their website instead of replying to their mails, they respond much faster that way
2025年8月25日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your experience! ✨ We’re really happy to know our team was able to solve the situation for you, even past the normal return period. That’s exactly why we do what we do... making sure you feel supported and taken care of. We’ll also take note of your remark about communication to keep improving. Can’t wait to see you shine in more of our pieces very soon.
Sending love from Barcelona,
Team Feners
Awful experience
Firstly, the quality of the items is not reflected in the price - the dress I purchased for £99 could’ve been from SHEIN. Secondly, upon receiving my items, I received a letter from DPD advising I owed £70 in taxes, on top of the original £148 I’d spent in store, this was not declared at any point during the checkout process. When trying to return my items, it took over 3 weeks for DPD to collect the items and despite multiple emails to feners and their third party shipping company, nobody was willing to help. Finally, a month later when my returned items were collected, an additional £20 was charged to return - with the label stating the items were only worth £30 and a ‘small jumper’ probably so feners could avoid those same import duty taxes. All in all, disappointed and will never purchase from here again.
2025年7月31日
自発的なレビュー
feners.com からの回答
Hi Molly, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how frustrating this must have been.
We’d like to clarify that import duties and taxes are set by local customs authorities and unfortunately are outside of our control. We always recommend checking these costs before purchasing, but we understand that this may not have been clear enough... and we’ll review how we communicate this to make it more transparent.
Regarding the return process, we regret the delays you faced and that our support did not meet your expectations. This is not the level of service we aim to provide. Please know we are addressing this with our logistics partner to improve efficiency and communication.
We take your comments seriously and hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Import charge to the UK was an extra…
Import charge to the UK was an extra £75 which wasn’t notified anywhere on the website. It says customer is responsible but any decent company would advise what that cost is or ensure it is covered. I’ve imported things from across the world for a fraction of the price.
2025年9月4日
自発的なレビュー
feners.com からの回答
Hi, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and understand how frustrating this must have been.
We’d like to clarify that import duties and taxes are set by local customs authorities and unfortunately are outside of our control. These costs are explicitly stated in our store policies, and we always recommend checking them before purchasing. Still, we understand that this may not have been clear enough... and we’ll review how we communicate this to make it more transparent.
We take your comments seriously and hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Never received item - then gaslit by customer service
Ordered a skirt, top, and shoes to NYC. The skirt and top arrived quickly—but in a small box (too small to fit shoes in). The shoes literally just weren’t included. I reached out to customer service to see if the shoes were coming in a separate box and waited a whole month for them to “investigate,” only to be told that UPS proof of delivery was proof the shoes had arrived. Of course I got a package (with the skirt and top)—but not the shoes.
I’ve spent $600+ here as a loyal customer, and this is how they handled it: denial, deflection, and silence instead of simply fixing the mistake. The shoes were only $75—it’s not about the money, it’s about the principle. Sadly, they’ve lost me as a repeat customer.
2025年8月25日
自発的なレビュー
feners.com からの回答
Hi Adela, thank you for taking the time to share your feedback. We’re truly sorry to read about your experience and completely understand how frustrating this must have been.
There was indeed an error in the picking process of your order, and we sincerely apologize for this mistake. Our team reached out to you several times to fix the situation, but it seems our emails may not have reached your inbox and could have ended up in your spam folder, which might explain the lack of communication you experienced. We’re very sorry for this confusion, as this is not the level of service we want to deliver.
We take your comments seriously and hope to regain your trust in the future.
Sending our apologies from Barcelona,
Team Feners
Fester set
I bought the fester set in bloom and wow wow wow the most incredible piece of clothing I’ve ever put on my body!!!
2025年8月22日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your excitement! ✨ We’re thrilled to know the Fester set in Bloom made you feel this incredible... that’s exactly why we do what we do. Can’t wait to see you shine in more of our pieces very soon.
Sending love from Barcelona,
Team Feners
Sexy and sustainable
Great great fit. I ordered a bikini with layover skirt, sooo beautiful. I wore it all holiday long, at the pool, beach, for a little hike, dressed up with jewels,.. Many options! Sexy and sustainable, I love it.
2025年7月19日
自発的なレビュー
feners.com からの回答
Hi love, thank you so much for sharing your excitement! ✨ We’re thrilled to know your bikini with the layover skirt made you feel sexy, beautiful and sustainable all holiday long... that’s exactly why we do what we do. Can’t wait to see you shine in more of our pieces very soon.
Sending love from Barcelona,
Team Feners
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。