The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman sin... もっと見る
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Really helpful service - checked my requirements and came back to me quickly with the options in stock to buy that day. It was ready on my arrival at the store, and the warehouse guy loaded it into t... もっと見る
The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... もっと見る
企業が回答しました
We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... もっと見る
企業が回答しました
企業情報
Sussex Beds について
当該企業による記述
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
連絡先
4.9
優良
943件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful service and excellent quality bed
Really helpful service - checked my requirements and came back to me quickly with the options in stock to buy that day. It was ready on my arrival at the store, and the warehouse guy loaded it into the car. The bed was super easy to build, and I’m delighted at the quality. It is built to last but looks stylish too. I’d been wondering whether to get a cheaper eg Ikea bed , but this will save money in the end as it won’t need replacing. Special thanks to the assistant from Iraq who took my call, she was very professional and helpful. Sorry I’ve mislaid her name. Would always buy beds here now
2026年8月12日
excellent service
2026年8月4日
Patient staff, good advice and the right bed
The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman single bed without the in store visit which showed me I didn't have the strength to open it. I finally chose a firm mattress for a solid oak frame - and didn't like it. Returning it after a 30 night trial was straightforward - now I have just the right combination for sleeping comfortably and it looks good.
2026年8月4日
Excellent service
2026年8月10日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear you received excellent service. We really appreciate your feedback!
Knowledgeable staff
Knowledgeable staff in the shop who made it easy to choose a mattress, to courteous delivery staff. Pleased with the Bamboo Relaxation 6000 mattress so far.....
2026年8月1日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear our knowledgeable team made choosing your mattress easy and that our delivery team provided a courteous service. It's great to know you're enjoying your Bamboo Relaxation 6000 mattress so far – we hope you continue to enjoy many comfortable nights!
Sussex Beds からの回答
Thank you! We're delighted to hear Ian was so helpful during your visit to the showroom. We'll be sure to pass your kind comments on to him. We really appreciate your feedback
I will review you when the mattress has…
I will review you when the mattress has been delivered.
2026年8月5日
Sussex Beds からの回答
Thank you for your feedback! We completely understand, and we look forward to hearing from you once your mattress has been delivered. We hope everything goes smoothly and that you're delighted with your new mattress!
Very helpful staff
2026年8月5日
Sussex Beds からの回答
Thank you for your kind review! We're delighted to hear you found our team so helpful. We really appreciate your feedback.
Great experience
Great experience. Graham talked me through my options and gave me a quote on the day. He contacted me a few days later to see if I had made a decision. I decided to order my new bed and am now awaiting delivery.
2026年8月5日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear Graham took the time to talk you through your options and follow up with you without any pressure. It's great to know you had such a positive experience and found the right bed for you. We hope you won't have to wait too long for your delivery and enjoy your new bed!
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear you were pleased with both the product and the service. It's great to know our team were efficient and helpful throughout your experience. We really appreciate your feedback and hope you enjoy your new bed!
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Excellent service and advice. Highly recommended.
2026年8月11日
Sussex Beds からの回答
Thank you Malcolm for your fantastic review! We're delighted to hear you received excellent service and advice from our friendly and knowledgeable team. We really appreciate your recommendation!
Seamless experience
Seamless experience. I knew exactly what I wanted and the manager sourced and arranged its delivery. Simple
2026年8月6日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear everything was so seamless and straightforward. It's great to know our manager was able to source exactly what you wanted and arrange the delivery for you. We really appreciate your feedback and hope you enjoy your new bed!
Great service from staff
Great service from staff
Good price
Lovely manager from Ashford branch so helpful and friendly
2026年8月6日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear you were pleased with the service, price, and especially the helpful and friendly team at our Ashford branch. We'll be sure to pass your kind comments on to the manager. We really appreciate your feedback,
Karen gave fantastic sales service
Karen gave fantastic sales service, friendly, and informative. Not received our bed and mattress yet but so looking forward to it
2026年8月2日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear Karen provided such friendly, informative and fantastic service. We'll be sure to pass your kind words on to her.
Great customet service
Great customet service. Very friendly and would definitely recommend.
2026年8月7日
Sussex Beds からの回答
Thank you for your lovely review! We're delighted to hear you received great customer service and found our team so friendly. We really appreciate your recommendation!
THe staff in the store were excellent…
THe staff in the store were excellent and I received a call from the warehouse to arrange delivery on a mutually convenient date. However I was then contacted by 5e store to say that the manufacturers had delivered an incorrect mattress which I did not want. SInce then having heard nothing further and still no bed I contacted the store today and was advised that the manufacturers had not made a delivery to the store last week but would be delivering this week and that I should again be contacted by the deliverers by the end of this week. Time will tell. Store fine but let down by others.
2026年7月28日
Sussex Beds からの回答
Thank you for your honest feedback. We're pleased to hear you were happy with the service from our store team and warehouse, but we're very sorry for the frustration and delay caused by the mattress arriving minus turning handles. We completely understand your disappointment and appreciate your patience while this is being resolved.
Over the years we have purchased quite…
Over the years we have purchased quite a few things, they are very good quality.
Your big display is v helpful, and your staff are helpful, and it is good to have you close by.
Thank you.
2026年7月30日
Sussex Beds からの回答
Thank you so much for your lovely review and for your continued support over the years! We're delighted to hear you've been pleased with the quality of our products and find our showroom and team helpful. It's wonderful to know that having us nearby is convenient too. We really appreciate your loyalty and look forward to helping you again in the future!
Sussex Beds からの回答
Thank you for your kind review! We're delighted to hear you found our team helpful and were pleased with the customer service you received.
Sussex Beds からの回答
Thank you for your fantastic review! We're delighted to hear you received first-class service from your visit to the showroom right through to delivery. We really appreciate your kind feedback and hope you enjoy your new bed!
Gentleman serving was helpful and…
Gentleman serving was helpful and knowledgeable. Was able to advice me .
2026年8月1日
Sussex Beds からの回答
Thank you for your kind review! We're delighted to hear our team member was helpful and knowledgeable, and was able to offer the advice you needed.
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