Suzuki レビュー 

Ran Away!
I thought I had a major problem with a new car purchase. The dealer reacted...in defence.
So I contacted Suzuki head office and they were not interested! 5 Suzuki's i have had and been responsible for people owning. Suzuki do not seem to control their dealers or support their customers!

I bought a top of the range Suzuki Vitara from a main dealer, the car had 10,000 miles on the clock. At first all was well but then the car would intermitently not start saying 'steering wheel lock fault'. As the car was still under the 3 year warranty I took it back to the main dealer. They had the car for a week but could not find what was causing the fault so they fitted a new rubber door keyless thing to the drivers door and I was told to take it away and try it. The problem came again but only occassionaly and time slowly ticked by. Eventually the car let us down badly by not starting when it was deperately needed so I took it back to the main agent. Before going back to the main agent I went on line and found about half a dozen other people with Suzuki cars with EXACTLY the same problem. The main agent came back to me telling me that Suzuki Technical had said that I needed a new steering lock and Keyless sensor at a cost of over £800. I argued with Suzuki UK (supported by the garage) that I had first reported the problem while under warranty and that the main agent could not find from Suzuki what should be changed because 'the problem had not been heard of before'. I told Suzuki that I was not looking for it to be done for free but that I expected a 'contribution' from them as it had been reported while under warranty and that it was not my fault that they hadn't been able to fix it. Suzuki refused even to make any contribution to the repair. This is my first Suzuki car and it will be the last. Support from Suzuki UK is, in my opinion, terrible. Meanwhile my 28 year old Toyota truck and my 20 year old Toyota car go on without a problem. That tells me something about my next car!

I have an 18 plate Baleno with 22k miles on the clock. It has a full service record. Their reputation for reliablity was our reason for buying the car, but this has been sadly shattered. My clutch linkage failed. The cost of a new slave cylinder, clutch plate, labour, towing, fluids etc came to more that £1500. Suzuki also have an issue with parts supply. I am not impressed

Suzuki Findon in West Sussex .
Lies and very unhelpful parts department . Motobility customer I’ve changed to another dealer ship hopefully they’ll be more helpful and polite in the telephone . Steve was awful

We bought a Vitara from a lovely dealer in Taunton. Since then everything went downhill. Try having a problem and having to escalate it. Good luck with that. Even if you find the right email address the computer says no. We gave up and sold the car and moved on with life. We now have a much better car (Toyota) and we are not arguing with the people from Suzuki village. Not worth the blood pressure. The car itself (if bought at the right price as quality is overall not great) is good. The service thereafter …. about as good as the quality of the car. All the dealerships look like they need renovating. Everything is done on a budget. Even customer services.

I picked 1 April for date of experience even though our problems went on for months. It is a date most fitting.

Our family has bought three new cars from Suzuki Milton Keynes in the last nine months, and each time we have been treated extremely well. The team there is friendly, helpful, not pushy and their communication is excellent. Antonino is an honest and professional salesperson - and I would highly recommend speaking to him. Suzuki Milton Keynes is a refreshingly different experience to most car dealerships these days.

I have a 2022 Suzuki Vitara and for me it’s the best car I have ever owned. I was purchased during the Covid period and it was 8 months wait for delivery. During that time Suzuki changed the specifications and it no longer included a rear view camera but it was available as an extra. I e-mailed Suzuki and said that technically I wasn’t getting the car I ordered and straight away got a reply to say they had contacted the dealer and asked them to fit one with Suzuki providing the camera so first class customer service from my point of view.

I suppose your experience is very much down to your Dealer’s attitude and mine are first class.

I bought a used Suzuki Ignis from Suzuki in Hendon and after 6 months I couldn’t change the gears. I took it to my nearest Suzuki which is in Barnes and they said that it needed a new clutch to the tune of £700. The car could not be driven so I had to pay. 6 months afterwards I was having my MOT done and I asked my local garage to check the clutch, He gave me a list of faults and I’ve taken it back to West London Suzuki to correct all the faults at their cost. They have told me I might have to pay labour costs despite the fact that it’s their installation that’s the problem and to top it all they need to change a bracket that can take up to 21 days to come! They have had my car for 15 days so far! And Customer Services at head office is awful! They are only there to make sure Suzuki don’t pay out anything. Absolutely appalling company who do not care about customers. I will never buy Suzuki again.

SUZUKI Cars !!
A Cautionary tale ! I bought a brand new Suzuki Swift, an automatic car, it is still under warranty and has only done 11000 miles. Last week a warning sign came up on the dash that said “check cruise control system” I went along to the Canterbury Suzuki dealership and the car went in the CVS service center. Whilst the car was there I went along to the Suzuki car sales center and was proceeding to buy a brand new S Cross car, nice ! Then the service department called and said they had found out what the problem was. I returned to the service department with the nice sales chap, Ian, and I was told that in their opinion the car has been shunted. This statement was, frankly, taken with a great deal of surprise as there is absolutely no damage or marks to the front of the car. I asked the chap who told me this was is the cost of the repair, he replied “say please” !!! Having heard his response I asked again, how much, and he said that bracket that the cruise control sits on is just £18, he went on to say that he was not going to replace the bracket under warranty and that the total bill for changing the faulty bracket was £657 ! I have since been on to Suzuki U.K. and they have confirmed that as the service center have stood their ground that they will not replace it under the warranty.
Quite amazing ! What would you think in the circumstances ?? The bracket sits behind the oblong window on the grille, as you can see well away from any point of impact !
So beware of buying a vehicle from Canterbury Suzuki, especially if it involves using CVS for your servicing.

I had a nightmare experience, I have a Suzuki splash, yes the light on the dashboard came on indicating a fault, so it has a problem. my trusted mechanic read it on his computer by connecting it to my car, and advised me to take the car to Suzuki for that job. when I arrived at Jhonsons Suzuki Bilston, I also told them what the problem was with the car. when I went back to collect the car they told me that wasn't the problem but a sensor and they charged me 300 pounds, the next day the light on the dashboard comes back on I go back to them they change an oil valve/sensor for another 210 pounds, but after a day the orange light on the dashboard comes back on, they did 2 jobs that they shouldn't have done but they didn't do the actual work that needed to be done to solve the problem!! but the mechanic who works at this specific Suzuki is incompetent, have they stolen my money by playing this game of doing jobs that they shouldn't do? I now find myself having to go and spend more money on a serious mechanic!!! I want to open a Facebook page I will call it Jonsons Suzuki Bilston bad experience, where we can all join together and tell our experience .Please note that on the Facebook page Johnsons is registered without the h.

Sales service was excellent but disappointed with after sales help. The sat nav system is incomprehensible to us. The brand new Suzuki Vitara is not as good in quality as the four year old Suzuki Vitara we traded in. No reverse parking camera. Cheaper fixtures and fittings all round. Sorry we did the deal.

I do love my car so the review isn't about the Swift. I bought it new from Redditch Suzuki. One of the keys was not the correct key for the car. I've been trying for six months to get the replacement key covered under warranty. Now I find that no one replies
to my emails and when I ring no one answers the phone.

Unreliable and unhelpful. Would not recommend purchasing a Suzuki. I had a 4yr old Vitara 47k miles and the engine blew (split cylinder and engine melted). Suzuki quoted 9k to repair and goodwill team refused to contribute. Avoid

Adquirimos un Suzuki Vitara en MAVA Motors de Granollers (Barcelona) el 31/1/22. Es un vehículo “de Gerencia”, matriculado el 31/5/21, con unos 4300 Km. Efectuamos las revisiones anuales correspondientes y salen OK. En un viaje el 24/8/23 se nos estropea el aire acondicionado. Como necesitamos un vehículo de sustitución quedamos en hacer la reparación el día 30/10/23, y ahí surge la sorpresa: ¡la reparación no entrará en garantía porque la causa es un fuerte golpe frontal que ha desplazado el radiador!, y eso ha averiado el sistema de refrigeración. Afirman que este golpe se ha reparado mal y no se ha hecho en un taller oficial. Por tanto, nos hacen responsables de dicho golpe y de la mala gestión del mismo.

No tuvimos ningún choque. Tengo un certificado de seguros MAPFRE, que muestra que no hemos pasado ningún parte. Teniendo seguro a todo riesgo, ¿por qué sentido no presentar parte y llevarlo a reparar en un taller no reconocido? El golpe tuvo que suceder necesariamente entre la matriculación y nuestra compra del vehículo.
MAVA Motor argumenta que en ese caso la avería tenía que haber aparecido antes. Pues podrá ser raro, pero ha sido así. Se producen varias gestiones que no fructifican y finalmente tenemos que pagar la reparación.

Incluso llegamos a escribir una carta directamente al Sr. López Frade, Presidente de Suzuki Ibérica, que no nos responde. Lo hace en su lugar alguien del Departamento de Atención al Cliente que firma... pero no indica su nombre (eso ya no cubre ni los mínimos de educación básica, ¿no?). En la carta dice lo mismo, que ha pasado tanto tiempo que la avería no puede corresponder al período previo a la compra. En fin, se lavan las manos.

En conclusión, un verdadero póker de ases:
1- Engaño: No se nos informa al comprar de que el vehículo había estado accidentado y mal reparado.
2- Culpabilización: Se nos acusa de haber tenido nosotros el golpe. Se nos viene a decir que mentimos y no reconocemos que el golpe era cosa nuestra.
3- Falta de respeto: Se nos hace perder tiempo y nervios en muchas gestiones frustrantes, que ahora no vale la pena especificar.
4- Injusticia: Hemos tenido que pagar una avería que no nos correspondía (que al final es casi lo de menos comparado con todo lo anterior).

¿Se os ocurre alguna manera mejor de ofender a un cliente?

El vehículo no está mal, pero será nuestro primer y último Suzuki. Quien compre esta marca debe conocer esta experiencia y saber que no recibirá una respuesta de Suzuki como la que te imaginas en una empresa japonesa.

Just dreadful.

Business model is to offer a low rate then before insurance is actually even offered find technical reasons to increase the premium dramatically (along with admin fees) then try to charge a cancellation fee if you don't accept it (even with the normal 14 days cooking off and/or before cover is started).

Really sharp practice - be really wary about the cancellation policy and the fact the price is likely to be increased even after cover is paid for.

Went half across the country today to pick a new car up at Ron Brooks Suzuki in Mansfield i had lots of questions of which i didn't ask any as BRENT the staff member who dealt with me was so knowledgeable and friendly he told me all the answers without me asking them he was so thorough absolutely brilliant thank you Brent and the car was a great drive home would absolutely recommend 😉👌

They changed my motorcycle quote then charged for cancellation after only 2 days. Policy did not start for 4 wks. Then they graciously gave me 64 pence off my charge!

Awful company. Suzuki do not care about their customers when there are issues. AVOID!!!!!!

Yesterday, 11/11/2023 I found on Autotrader an orange MG ZS Excite (SH71GVL) that my wife and I liked so I called the seller, Medway Suzuki and traveled to their location to see the car.

When we got there Daniel greeted us and showed us the car, which looked great. I asked Daniel if the car was involved in an accident and he said that it wasn’t.

Daniel said we can go ahead for a test drive so a couple of minutes later I was behind the wheel and driving it.
Also on the passenger B-Pillar the airbag sign was scratched like someone tried to open it, this I pointed out to the car salesperson and he said it seems someone tried to get into the side airbag.

We left home to have a think on what would be the best payment plan for the car. I decided to do some private research regarding the car history so I went on CarCheck.co.uk from where I downloaded a report just to find out that the car we were in a couple of hours earlier has a damage history: “This vehicle has been at a salvage auction.”, “Salvage location: WHITBURN” , “Description: Damage to this vehicle is front end and undercarriage.”
There are some photos attached to the report showing the steering wheel airbag and the dashboard airbag that went off.

Sadly we were very close to purchase a car which has a damage history. If I knew that, we would have not gone for the test drive or even bother to travel there.

I changed address recently I called up to change the address on my policy originally I payed 300 pound for my insurance but to change the address they wanted 1300 pound for it