Suzuki レビュー 

I exercised my statutory right to withdraw from my Suzuki Financial Services HP agreement by telephone on 7 September 2026, only 10 days after entering into the agreement. I also submitted a written complaint on the same date, which I have evidence was received on 8 September.

Despite this, I later discovered that my withdrawal had apparently not been processed correctly within the 14-day period. To make matters worse, when I spoke to Suzuki Finance on 17 September, I was told there was no complaint showing on my account, despite my evidence that it had been received.

The consequences have been significant. I arranged to sell the vehicle to We Buy Any Car specifically so that Suzuki Finance could be repaid well within the 30-day repayment period. I attended on 17 September ready to complete the sale, and WBAC were even prepared to increase their offer by a further £200 that day.

The sale could not proceed because Suzuki Finance had failed to correctly process my withdrawal and could not provide the necessary updated finance position.

In other words, Suzuki could have received its money on 17 September. I had taken the necessary steps to repay them. Their own administration error prevented me from doing so.

My online account was meanwhile showing a balance of £10,075.20, leaving me having to chase Suzuki yet again to establish the correct position and demand that additional interest caused by their error is frozen.

What should have been a straightforward statutory withdrawal has involved repeated emails, telephone calls, dealing with a failed vehicle sale, worrying about additional interest and having to make sure Suzuki's own mistakes do not result in incorrect information being placed on my credit file.

I have now submitted a formal complaint seeking compensation for the considerable time, stress and inconvenience involved, as well as reimbursement of any financial losses caused by their error.

I am not refusing to repay Suzuki Finance. Quite the opposite: I actively attempted to repay them on 17 September and their own administrative failure prevented it.

This should never have been this difficult. I now expect Suzuki Financial Services to correct the withdrawal date, provide the correct repayment figure, freeze any additional interest caused by their mistake, protect my credit record and properly address my compensation complaint.

gear box leaking oil on my SUZUKI SWIFT, found drain plug not tightened from new , remove oil and wrapped ptfe tape on thread ,refilled with 75 w oil went on line this is a known problem across most of suzuki models .

My 2023 Suzuki S-Cross failed its first MOT at just 24,644 miles due to a rear shock absorber leaking oil. Suzuki accepted that the failed shock absorber had a manufacturing defect and replaced it under warranty.

The opposite rear shock absorber was also noted on the MOT as having oil misting. When I asked Suzuki UK how they had concluded that one shock absorber had a manufacturing defect while the matching shock absorber did not, I received a series of inconsistent responses and was repeatedly referred elsewhere.

Suzuki eventually confirmed that they had received no information from the dealer regarding the condition of the second shock absorber and could not even confirm whether it had been inspected, yet they had already told me it was not considered to have a manufacturing defect.

They're just like everyone else, promise you a warranty worth having and then fail to uphold it. Constant fobbing off and lies. Walk away, it's not worth the paper it's written on.

We bought a Suzuki Swift from Bristol. On getting it back to Poole, we had an orange fuel light. Stopping for fuel, we couldn’t open the flap. We phoned Breeze Suzuki at Poole, expecting to have to make an appointment, but as there was little fuel, they sent around someone to repair it within 15 minutes. They did not charge us, amazing, given we bought it from Bristol. 5 stars for going above and beyond for us.

We would like to thank Louise at Chapel House Suzuki: Warrington.
The Motorbility Specialist.

Louise gave us a very warm welcome’ offered us both a cold drink’ due to the hot weather outside.

Louise demonstrated professionalism, listened to our needs extremely well’ Louise kept us up to date with the entire process, from start to finish.

Simon & Teon’ are extremely delighted and happy that we walked in the Suzuki ChapelHouse’ Warrington Dealership.

We both left laughing and very privalidged to be the proud customers of the Suzuki Vitara E Motion SUV.

The comfort level and sharpe performance, together with eye catching styling’ will leave you breathless!

God Bless You Louise’ for making Simon’s dream come true’ and making me the nominated driver of such a beautiful suv car.

As Tina Turner Would Say’

Your Simply The Best’ 🫵🏿🎉🎉🎉🎉 🤝🎉🎉🎉🎉🎉

Thanks Louise: Motorbility Specialist.
Chapel House Suzuki Warrington.

I never gave my number to them and they keep calling me also 10 times per day with different numbers. I begged them to stop because I need my phone for important work calls but they just don't care and keep calling. I don't know what to do.

Suzuki is a suzuki. What can i say

Bulldog suzuki Winnersh ,Reading
If carlsberg did motorcycle dealerships .
I went in to ask a few questions, had a small repair carried out without a booking , and no charge .
How can you fault that .
Suzuki 4 life

Went to a Suzuki dealer today to do a new car application on the swift
£209 deposit and same payment a month
But apparently that deal is gone it’s now £259
Yet cars are still plastered with the £209 deal in the showroom
Online media still shows the deal
Your advertising is not accurate
I suggest you sort your Durham Dealer stonacre out
I went there on wrong information
Mr Evans

Scrivo per segnalare una situazione davvero incresciosa.
Circa un anno fa, mio marito ha acquistato il nuovo modello VStrom.
Appena presa la sua moto è subito partito con gruppo di appassionati VStrom ed il viaggio è stato bellissimo finché non ha piovuto.
Vi chiederete perchè? Un motociclista viaggia con qualsiasi condizione meteo.
Certo, se hai la sella che non assorbe acqua!!!
Il fatto davvero grave è che Suzuki è a conoscenza di questo difetto e lo comunica solo a seguito di segnalazione del cliente.
Ma c'è ancora di più. La soluzione proposta da Suzuki è di sostituire con una sella elettrosaldata ma con spese a carico del cliente.
Davvero non ci si aspetta un livello di qualità così basso ed è inaccettabile che non siate disposti a farsi carico delle conseguenze di errori produttivi nonostante sia un'azienda estremamente profittevole e un marchio noto a livello mondiale.
Lascio questa segnalazione qui, nella speranza che possa quantomeno suscitare delle riflessioni.

Blu bike ReggioEmilia Esperienza estremamente deludente. Mi aspettavo professionalità e attenzione al cliente, ma ho trovato l'esatto contrario, ogni richiesta di chiarimento sembrava quasi dare fastidio. Una concessionaria dovrebbe trasmettere fiducia e competenza, purtroppo qui ho trovato solo disorganizzazione e scarsa considerazione del cliente. Non mi sento di consigliarla a nessuno.

1 Star - Non-Existent Manufacturer Support
I am deeply disappointed by the lack of oversight from Suzuki UK. After a failed repair attempt by the local dealer, I had to raise an official case with the DVSA regarding my vehicle.
The dealership has refused to inspect the car at my location due to their own internal costs, insistently demanding I drive a vehicle I find dangerous for 20 miles to their service center. Suzuki UK has failed to intervene or ensure their franchise follows standard consumer safety protocols. When a dealership fails to fix a fault and then refuses to facilitate a safe inspection, the manufacturer should step in. Unfortunately, Suzuki's after-sales support has been entirely absent.

So so dissapointed now in Suzuki, superb car but almost impossible to find any dealer who can service the vehicle in a timely manner, very difficult to speak to any one, vehicle coming up to 4 Years old but have to maintain service activated warranty, Suzuki do not seem concerned at all, despite a great car cannot think of a single reason I would buy another, my local dealer is now telling me how wonderful Chinese cars are, !!!!.
Such a shame have ran Suzuki cars for many years

I had a very disappointing experience dealing with Suzuki Finance.

My complaints manager, Obinna Amanze, handled my case poorly throughout. I initially raised concerns after purchasing a car from a Suzuki-branded dealership which had multiple serious issues, including an oil leak, mismatched tyres (despite being told they were all run-flats), and several other faults.

The situation escalated when the engine seized while I was driving on a busy road, putting both my safety and the safety of others at risk.

I had also paid for a warranty as part of the purchase, however this was never processed by the dealer. Despite providing clear evidence of this on the sales order form, Suzuki Finance stated that the warranty was not part of the finance agreement and used this as grounds to close my case.

Shortly after, I was contacted by Obinna to say the case would be reopened, followed by a call from his manager, Ian Jones, who stated he had reviewed the evidence after the case had already been closed and felt action was required. This raised concerns about how the evidence had been assessed initially.

I requested that Obinna be removed from my case due to a lack of confidence in his handling of the complaint. I then dealt directly with Ian Jones, who unfortunately failed to meet the agreed 48-hour callback deadline.

The complaint also exceeded the 56-day resolution timeframe without any clear outcome, and I had to repeatedly chase for updates. When a resolution was eventually offered, it was limited to a refund of the warranty cost—despite the car requiring a new engine and the evidence I had provided.

As a result, I escalated the matter to the Financial Ombudsman, who investigated and resolved the case promptly. Suzuki Finance ultimately agreed to a full refund, reflecting both the poor quality of the vehicle and the service provided.

Even following this decision, Suzuki Finance struggled to arrange collection of the vehicle. The first attempt failed as the collection driver was not informed that the car was a non-runner, requiring a second arrangement.

Overall, this experience highlighted serious concerns around both product quality and customer service.

A few things I’ve noticed.
The auto wipers and auto lights both only work correctly half the time, I mentioned it on my 2,000-mile check-up\service, but was told everything worked fine, even though as the car driver I know this not to be true.
I suggested to see if it was running the latest software, and if so, please would they reinstall it to eliminate any software issues causing the malfunctions, which, of course, was not done as any conscientious engineer would have done, or what would have been done if this was their own car.
I also mentioned that the heated door mirrors don’t work, I was told, (After the service) that there is power going to them from the fuse box.
Now then!!...
As I’ve worked on cars most of my life, I know this is not the check that should have been made, what I would have done is check the power\wattage on the mirror connections themselves.
When I mentioned this the service advisor went back to the workshop, came back and told me that this check had been done and everything is as it should be.
Which begs the questions, 1: Why tell me power had been checked at the fuse box then, and 2) if this had indeed been done, why not, in the first instance, come back to me and tell me what the wattage should be there, and what it actually is!
I also advised them that there was wind noise coming in from the top of all the door windows when you get above 60mph.
They took it for a test drive and I was told that it was normal, and all their cars do it!!!

Does this not then prove that there’s some sort of design fault that needs adjusting?!
Or do you really think I’m that gullible?!

I’ve driven hundreds of cars over my 45 years of driving, and not one of them has had any wind noise coming in from the door windows “As Standard”, It’s clear to me that this is just another attempt at fobbing me off as a gullible person, even though I’ve discussed my thoughts and fixes on all these matters, which would give most people an inkling my knowledge is more than the average customer, but no, they still choose to try and fob me off with a load of rubbish.
Further to that, I also had a bunch of white powder looking stuff that appeared to come from the back of a panel in the passenger footwell, when you look at the pictures I sent them it’s very clear something has come from behind the panel and hasn’t been “Spilt” in the area from the outside, yet after looking at it in person, they implied that there must have been something spilt in the footwell, I advised that this was not the case, and even if it was, given the amount, there would have been clear “Spillage” on the panel itself.

Over all then, I expected maybe a niggle or two with a brand-new car that would have quickly and respectfully have been sorted out, but the service I got from the service department, was, actually, no service, in fact it was the opposite.
Everything was explained away as being perfectly normal, despite the fact that everyone, from all parties, knew that this clearly wasn’t the case.

Recently purchased a brand new Suzuki swift for my son from a main dealer. I have used this local branch because of the great customer service I received. When I got home and had a look in the boot you dont even get a wheel brace or a puncture repair kit which I find extremely poor from Suzuki. Talk about penny pinching Suzuki

Having owned a number of Suzuki cars I purchased a 2022 Vitara from Stan Palmer in Carlisle.
I have never in my 76 years experienced such a shambolic Dealership who in my opinion are not fit to service a Wheelbarrow let alone a car.
The Vitara had made its way from Worcester to Carlisle?. As soon as left the dealership the low tyre pressure light began flashing. Upon arriving home and inspecting the car my wife noticed stains on the upholstery including a large brown stain on the passenger seat?. Palmers took the car away on the 15th of October to replace the radio which had failed, fit a reversing camera and repair the tyre pressure fault. It was returned to me on the 6thOctober with scratch marks on the facia. The tyre pressure problem re occured soon after?I took the tyre to a local centre who found a nail in the tyre?
I contacted Suzuki but a waste of time. Why oh Why do they agree to issue Franchises to Dealership who are not capable of the absolute minimum of service.

At Cumbria Suzuki in Kendal I spoke to someone called "Phil" when enquiring about a vehicle they had for sale, and immediately found him to be very unhelpful and sarcastic in his tone. The experience has certainly discouraged me from dealing with the company at all, and I would advise other potential customers to avoid them. As a direct result of this interaction I am now restarting my car search from scratch; if I still decide to purchase a Suzuki vehicle (which is now much less likely) then it will mean that I must specifically avoid this dealership which gives out a negative impression of the brand.

Today, my wife visited the Suzuki dealership in Long Hanborough for a recall service on our vehicle. She was very pleased with the experience from start to finish. The reception staff were incredibly polite and welcoming, making her feel valued as a customer.

The recall issue was addressed quickly, and she was pleasantly surprised to find that they took the extra step of cleaning the car before returning it to her. Overall, it was a smooth and efficient process that turned what could have been a hassle into a delightful experience. We are grateful for the excellent service provided by the team at Suzuki Long Hanborough.

I have experienced poor after sales customer service. Although I am pleased with my new car, I have not been able to use the Suzuki Connect App.
The Suzuki dealership in Wigan have not responded to emails and not phoned back; when messages have been left.
This is disappointing.
I would not recommend purchasing a vehicle from Suzuki Wigan based upon my after sales customer service.