SwaggerPaws レビュー 

311
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

These are great leads! I got over excited by the sale price and ordered the ultra lite one firstly, which now that my cross breed is growing bigger than expected is just going to be too small for hi... もっと見る

5つ星のうち5の評価

Fantastic service from start to finish. Item was delivered incredibly quick. The long line is very good quality and has made walks so much better with our pup while she's working on her recall. The... もっと見る

5つ星のうち5の評価

As a dog walker I need a strong reliable longline for different breeds and I love my SwaggerPaws one. It’s easy to clean and maintain just make sure you follow the care instructions. It’s solid but... もっと見る

5つ星のうち5の評価

Great long line. Bought it for our reactive border collie to use on the moors. Used it at the weekend for going through a field with sheep (and all their poop) - the long line was easily cleaned off a... もっと見る

企業情報

  1. ペットショップ

当該企業による記述

Dog walking essentials, designed and sourced For dog walkers, By dog walkers.


連絡先

4.9

優良

TrustScore 5段階評価の5

311件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.9

すべてのレビュー

(311)

過去12か月のレビュー数: 23

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5つ星のうち5の評価

Our favourite brand

Our favourite brand! I’ve ordered already 4 different leads from SwaggerPaws and I’m sure I’ll be back for more. The quality is amazing and the customer service is top notch! If you need great quality, easy to clean and durable lead, this is the place. Even with my really bouncy spaniel works like a charm

2025年1月8日
5つ星のうち5の評価

Amazing quality and Value

Have been buying from these guys for a good few years, always excellent quality great service and super responsive to feedback. So happy to have an Ultra light line for my mini clients! Just the BEST!

2025年1月2日
5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish. Item was delivered incredibly quick. The long line is very good quality and has made walks so much better with our pup while she's working on her recall. The line is comfortable in your hands and doesn't tangle round your dog's legs either. Easily washable. They aren't cheap but definitely worth the investment 👌

2025年1月2日
5つ星のうち5の評価

Superb leads

Saw the leads advertised on FB and they are as good as they say. Clean easily, the lead glides through the ground and love the colours.

2024年12月13日
5つ星のうち5の評価

Love my leads showed the family and the…

Love my leads showed the family and the last one I ordered was for my daughter and she is highly delighted and she as now told her daughter my granddaughter which I am sure after exmass she will order one these are brilliant can highly recommend i won't be disappointed

2024年12月13日
5つ星のうち5の評価

Service and quality with a smile!

I am delighted with the product and service that Swaggerpaws have provided. I pre-ordered a 5 metre long line lead on 1 November, accepting that the item was out of stock and it would be a while before I received it. The lead duly arrived on 15 December. I had been kept fully informed as to the progress of the order in the meantime, receiving two emails apologising for the delay - I do understand that sometimes delays which are longer than anticipated can not be avoided. I was delighted with quality and design of the lead but, unfortunately, the classic style which I had ordered turned out to be too heavy for my dog. I contacted the company on their contact form to ask if there was anything that could be done about my mistake. Benjamin from Swaggerpaws phoned me almost immediately! He couldn't have been nicer or more helpful, advising me to return the lead at the company’s expense, and sending out a lighter version - this arrived the following day. Service such as this is rarely found these days and I and my new rescued Italian pointer cross, Bella, are extremely impressed. Thank you Swaggerpaws!

2024年12月15日
自発的なレビュー
5つ星のうち5の評価

Fantastic Leads/Clasps & Customer Service

I've already made my 1st purchase of 10m lite lead from Swaggerpaws a couple of weeks ago for my Yorkie and am so so happy with it! It gives my dog that freedom to run about and gives me the confidence that I still have him attached should he not come back when called! The lead is beautifully smooth, great colour to be seen on the grass, the hande is comfortable to hold & amazingly it just doesn't tangle up. I opted for the carabiner clasp (one of the main reasons at first I chose Swaggerpaws) because I feel the most confident with this kind of clasp for not coming undone unexpectedly. It is self locking so simple enough to open/close with fingers, but is very secure when shut. It's also a great lightweight clasp and though my dog is a Yorkie, there is no dragging on his harness, so happy dog, happy me!
I've been so pleased with it that I have since purchased 2 more leads from them, a 5m lite lead and a standard size which has now replaced a nylon lead I was using before.
Washing in a bowl of warm soapy water after walk and wiping dry, took only a couple of minutes and is all ready to use again.
Customer service is great, Benjamin
answered my queries really promptly and politely.
Really chuffed with my purchases, I feel confident buying from Swaggerpaws again when need to and would recommend these leads confidently to other dog walkers.
5 stars all round. Thank you!

2024年11月29日
自発的なレビュー
5つ星のうち3の評価

Mixed - products great, service not

Really poor service in regards to delivery. Stock had been back in for over 2 weeks before they dispatched it and multiple missed promises for dispatch dates. Then when finally dispatched, they sent with a cheaper service so no chance of hitting the delivery date given in the last promise.

The products are good but theres a real lack of accountability for missing promised dates. If they don't have enough people to fulfill orders, they shouldn't be selling. If you have sold preorders, you know exactly how many need to be sent out and should plan accordingly. Unfortunately they will stay a small brand if they don't invest in their growth by improving customer service.

Update - after speaking with the company, I was given a refund to make up for the missed promises which is appreciated.

2024年12月13日
自発的なレビュー
SwaggerPaws ロゴ

SwaggerPaws からの回答

Dear Kate,

I’m very sorry to hear your experience with SwaggerPaws fell short of our usual high standards. We pride ourselves in offering a high quality product with transparency and great customer service, so your feedback is very important to us.

We do offer pre-orders on items which are in production and due to be restocked imminently. We offer this as we found customers were missing out on getting the products they wanted on restock day due to high demand, it would be a shame to no longer offer this option.

Pre-order dates are always an estimate rather than a guarantee or promise as there are many moving parts that can affect dates, including quality control measures in our factories, or changes in delivery slots to our warehouse. We do try and make this abundantly clear throughout the pre-order process and provide email updates as and when information changes.

Regarding dispatch delays, this was largely down to unfortunate timing, with our stock arriving in the warehouse over Black Friday weekend. We partner with a 3rd party fulfilment service to ensure smooth delivery to all our customers, and to date they have provided exceptionally fast and accurate dispatch and delivery to our customers. In preparation for a busy Black Friday this year, they did inform us that they had employed additional staff and were taking measures to prepare for a very busy period, and this would mean dispatch dates were longer than normal. This incorporates all the businesses that use this service provider - it was beyond our control how many orders went through the fulfilment centre from other businesses, and it sounds like this volume was unprecedented and unexpected for the warehouse too. I fully understand your sentiment regarding planning ahead, and do wish the timing had been better.

All in all, I’m as disappointed as you are that the service you received was not our usual high standard, and for that I’m very sorry. I hope you will still have many enjoyable adventures with your SwaggerPaws products and will give us another go in future!

Kind Regards
SwaggerPaws Team

5つ星のうち3の評価

Was surprised by the good reviews...

Was surprised by the good reviews because my experience was quite disappointing. I have now finally received the dog lead more than 4 weeks after placing my order with SwaggerPaws. However, the process should not have been so difficult and it really shouldn't have taken so long for it to arrive. Unfortunately, I had to chase for updates on several occasions, and my order was only dispatched after posting a negative review about my experience. Credit where it's due, SwaggerPaws did apologise for my experience and the product looks very sturdy and exactly as described. Looking forward to using it on my next walk! For the product alone, I would have given 5 stars but I've had to deduct a couple for the inconvenience and delay.

2024年11月13日
自発的なレビュー
SwaggerPaws ロゴ

SwaggerPaws からの回答

Dear Sarah,

I’m very sorry that your experience with our service was not the 5 star experience we strive for, and appreciate your feedback.

Pre-orders are an estimated delivery due to the number of moving parts from production, assembly and quality testing to shipping and dispatching from the warehouse. We do aim to be transparent with progress and updates as soon as information is available to us, and appreciate how frustrating it can be to wait for an update on a pre-order. We offer pre-orders to ensure that customers who are waiting to order a particular product, can order at a time that is convenient for them, rather than rushing on restock day.

I am however, delighted that you are happy with the product you have received and hope you enjoy many adventures with it! I do hope you will choose to shop with SwaggerPaws again, and that your future experience with us will meet both our expectations.

Kind Regards
SwaggerPaws Team

5つ星のうち5の評価

Excellent

Excellent, this is the long line I have been looking for, it doesn't get wet and heavy and easily slides through long grass and doesn't become tangled. It's a game changer for my dog who can't be let off the lead and give her the freedom to explore. Definitely 5 stars.

2024年11月6日

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