Swansway Motor Group レビュー 

Terrible service received on more than one occasion from Blackburn Audi. Most recently when my extended warranty was coming to an end & the car would no longer be eligible for renewal, they simply ignored all my communication until the car was no longer covered. Then they sent a quote through for over £17,000 worth of repairs. In a car that’s only worth just over half of that.

Considering I’ve had every service (using their service plan) & MOT done with them and paid thousands in extended warranty payments over years (which I never claimed on), I’m disgusted at the way they treat customers. Total lack of communication.

It’s even takes me 3 requests over a 2 week period just to get a copy of the diagnostic report I paid £192 for recently.

Their Technicians had the car in & wanted me to replace the DPF, egr cooler, turbos, cylinder valves, brakes, suspension arm bushes etc etc etc, when the fault I actually took it to them for is really just the EGR cooler at fault. A common problem on my engine type, but they seem to know less at Blackburn Audi than most Audi specialists or even independent garages. £9,500 they wanted to replace the turbos which aren’t even in need of replacement.

Had I known the air & fuel filters were not part of their service plan (even for the major service, I would never had taken it to them. Edit: The dealership apparently put the air filter replacement on the report among all the other items they try to get you to replace, but I was never actually told in person that air filters were not part of the service plan. The only items I was told about verbally were the tyres, brakes and suspension arm bushes. Had the advisors told me in person that air filters were not included I would have asked for them to be done!!!

I would steer well clear of this garage!

I was happy with the service at Stafford Audi because the choice of nearly new - low mileage vehicles priced in a competitive manner, this removes the pantomine of haggling etc. Vehicles are well presented with excellent detailed video clips and high res photos. My initial enquiry was responded to very promptly and sales exec Georgina provided a detailed video and answered all questions. Buying was quick, efficient and seamless whilst relaxed and without pressure. Picked up car a few days later. 2nd car from here happily return again, despite living 230 miles away. Would be nice to link a review of model to vehicle - (Stable Vehicle Contracts do this - Very Informative)

I bought from them a Toyota Rav4 Hybrid, they delt in very professional way and in less than 30 minutes i've concluded my purchase with them with confidence.

I recently bought my new Sealion 7 from Swansway Motor Group in Crewe, and the service was fantastic from start to finish. The whole process was smooth, professional, and friendly.

A special mention to Olivia, who went above and beyond to make sure everything was clear and easy — nothing was too much trouble, and her customer care really stood out.

I’m absolutely delighted with my new car and wouldn’t hesitate to recommend Swansway Crewe to anyone looking for great service and genuine care.

Salesman Jabe was knowledgeable and very helpful throughout. He made the purchase extremely pleasant and hassle free.

Friendly, helpful staff and an efficient service.

I've had a very poor experience with this group after purchasing a VW Tiguan from the Wrexham garage,
The salesman was good and has done all he can to rectify matters but the problems should not have been encountered, I will list them here:
(1) I had arranged for a rear bumper scuff protector to be fitted free of charge as part of the deal, this hadn't been done on collection of the vehicle and the part hadn't been ordered, it has since been supplied.
(2) Vehicle was to be supplied with a full tank of fuel; it wasn't but was rectified by me sending in a receipt.
(3) The wrong registration plates were supplied on the vehicle - they should have been PJ68 but PJ69 had been supplied - only discovered when stopped by Police; new number plates were sent out!
(4) I took the car to an independent specialist to check and there were numerous fault codes on the vehicle; further to this the DSG Gearbox only had 2.5ltrs of oil in it and it should have 5.5ltrs! The vehicle clearly hasn't been given a service by the dealer which is very poor!

Overall I have no faith in their abilities; great helpful salesman let down by a poor service, can not recommend I'm afraid.

Car buying how it should be.
After searching for ages for a low mileage RS6 I found “the one” at Stoke Audi and paid a holding deposit online and went to see the car the next day.
Philip the sales agent made the process very easy with no pressure selling for any add ons, he explained what was available and I made my choice.
Super professional and a great hand over experience.
Thanks

Great service and staff was fantastic.
Made you feel welcome and reassured you when you had any concerns with the vehicle. They did not bother you or applied any sort of sales pressure which was reassuring.
I enjoyed my experience with Motor Match Crew branch.

I'd endorse Motor Match Crewe because emma was super helpful and friendly I have had a tough time before when looking at a new car but emma and the team made it so simple couldn't recommend them enough!

Personal service, same people we have grown to trust and a fantastic brand.

Very knowledgeable salesman. Excellent customer service before and after the sale.

Excellent customer service and a great range of cars at competitive prices

I'd definitely recommend BYD Stoke to friends and family because their customer service is excellent from initial enquiry through to purchase and drive away of new vehicle and a courtesy call a couple of days after using your new car. Very friendly and extremely helpful staff.

Nuce staff and smooth easy purchase.

Disappointed can only describe my Experience i bought my wife a 6 month old discovery sport from Stafford Land Rover, she had the car for 2 days she then told me she didnt like the car, thats a problem so i contacted Mark France from Stafford Land Rover the guy i bought the car of 3 days later explained the problem, i knew i would lose some money only to be told i don’t think we are buying cars in, bear in mind i had the car for 3 days, i gave him a solution told him take the car back plus i will trade my 90 defender and take a new discovery off him, surely that would help solve the problem, Mark told Me they he would ask the question and get back to me on the Monday, i knew by his tone he wasn’t interested so i picked the phone up to Hatfields Shrewsbury and within 3 hours a deal was struck they took the discovery sport off me and my defender 90 and i replaced the 2 vehicles with a brand new discovery tempest.
Which i picked up 4 days later thats what i call a proper dealer. I will be contacting Land Rover he’d office

After one phone call, vehicle available and ready to collect within a week. I have dealt with Dan Telfer 3 times and always impeccable.

Everthing from test drive to handover was great ,they way i was looked after as a customer was brilliant few times had to chase e mails for info but otherwise highly recomend Oldham VW

My experience at CUPRA Oldham was positive because I felt valued and cared. The salesperson - Rachael who served me was very polite and patient in answering my questionssss. She was also very familiar with the products.

Gemma has been very professional, kind and on point through the whole process.