Swansway Motor Group レビュー 

I visited Blackburn Audi for a gearbox service. They stopped the service after saying there was a major gearbox leak and charged me £204 to investigate it. I was then told the rear main seal had failed and that it would cost approximately £4,500 to repair.

Two independent mechanics subsequently inspected the car and both said the oil was visibly coming from the top of the engine rather than the rear main seal or gearbox. My mechanic tightened a loose clip/clamp around the upper engine/turbo/EGR area and the leak stopped. He checked the tandem pump and rear main seal and said both were in working order. No gearbox or rear main seal repair was carried out.

I have telephoned Blackburn Audi numerous times and repeatedly been promised callbacks. The Service Manager said the matter would be reviewed internally, but several weeks have now passed without a response.

I believe the £204 diagnostic service was inaccurate and that I was nearly persuaded to authorise an unnecessary £4,500 repair. I have raised a formal complaint and will update this review if it is resolved fairly.

We had a great experience with Karl. There were some discrepancies on the sale but he promptly investigated and resolved to our satisfaction.
Happy with our purchase.

In July 2025 I purchased a 2016 Audi TT Quattro from Motor Match, Crewe, a part of the Swansway Motor Group. Prior to my purchase, Motor Match inspected and Issued a new MOT for the vehicle. On presentation for MOT in July 2026 the car was issued with a serious failure resulting from a defective modification of the vehicle’s exhaust system by removal of an original exhaust box section and replacement with a cheap aftermarket part. This modification occurred prior to the car being sold to me and is instantly obvious on visual inspection. As it would have been to the Motor Match mechanics who inspected and issued the car with an MOT prior to the sale to me. So either the mechanics who inspected the car were incompetent/negligent or the modification was knowingly concealed from me at the time of sale. Had I been informed of this, I would certainly have required it to be rectified before proceeding with the purchase. I have raised a complaint with Motor Match but this has been dismissed out of hand by Motor Match.

We travelled a long way to view a 2025 VW T-Roc at Swansway VW Oldham after repeated assurances from sales staff that the car was in good condition. Upon arrival, we spotted paint defects, a chipped windshield, and loose rubber window seals—all of which the staff completely dismissed as minor wear and tear.

Before buying, we ran an carVertical check on-site, revealing a massive, undisclosed ~£9,000 structural accident repair history that VW’s "Approved Used" checks failed to flag, despite Item 50 ("Check body for signs of repair") being ticked off. Looking closer, we then spotted a loose lower door panel underneath rough paint that directly matched the accident report.

When confronted, the sales team refused to take any action. Worse still, after escalating, both VW Oldham and their parent company (Swansway Group) explicitly refused to sell us a better vehicle from their stock simply because we expressed dissatisfaction with their VW Approved standards and how staff handled our concerns

To top it off, the vehicle remains listed online as "VW Approved" at the exact same price.

Karl Shevlin at Swansway Cupra in Oldham is a credit to the company, he was really helpful and knowledgeable about the car I was interested in buying, nothing was too much for him.
I would recommend visiting if interested in buying a car from this showroom.

I called Swansway honda stockport to be told if I was to buy a vehicle that there would be a £150 admin fee. Why would I pay an administration fee for you to sell me a vehicle. I am a customer that wanted to buy a vehicle and you want me to pay your administration costs, wow. Incorporate the fee into the sales price if that is the case. I will purchase from a honda dealer that doesn't charge the fee. I wonder how many potential customers you loose with this policy. I wasn't even given a reasonable reason for the fee.

terrible try avoid! bought approved honda from Bolton early march 2026 with 2 car keys. 1 key found faulty & waiting for replacement. tried several visits, phone calls, message but no update & even been told no schedule. finally get car key mid July. unbelievable replacement key for more than 4 months!!! no explain, no update & even no response from this garage in Bolton or honda uk office. what a shame & arrogant

Jacob at VW Crewe looked after me from start to finish in my search for my very first EV. The level of service was second to none and at no point did I I feel pushed or pressured. It was a very relaxing and professional experience. I have now taken delivery of my nearly new car and I couldn’t be more happy with my transition from fuel to electric. Thanks again Jacob and all the amazing and very friendly team there.

Visited Preston VW can centre today for an mot and service and some advice. I can't thank them enough for a fantastic customer service, everything went very well and slick and my answers answered. Very hospitable whilst I waited. Many thanks Alistair

A true and honest review, based on my years of experience with Swansway grp , Crewe.
The welcome is great, you are taken care whilst you wait. The reception staff are brilliant
But prepare to return and return, and again for anything they repair. Serving and MOT generally not problem.
For repairs go somewhere else, they will also try to charge you for what they messed up.

Swansway Garage Preston. Big shout out to Chris Reid. Best customer service experience we’ve had in a long time. Made purchase easy and seamless. All issues dealt with immediately and everything completed. Follow-up calls to check how multivan was doing and any issues he could help with. Other staff were as equally friendly and helpful down to charging phone and fixing coffee machine even when they hadn’t done it before (new skill!). All vans price in window including vat which made viewing easier - other garages either no prices or had to download via QR code. Highly recommend Swansway Preston at very least.

Over the years we have bought several cars from Stafford Audi, which, in its self, should indicate how satisfied we are with them, especially as it’s not our local franchise.
Ed Hill and Marcus Rooney are the stars of the show. They take an interest in listening to what you want and don’t engage in the “hard sell” but instead take time to find the perfect fit for your needs. They go out of their way to source the vehicle you want, offering advice and expertise on the range of cars.
The staff are always friendly and helpful and offer a very helpful after sales support which, for my tech phobic husband is ideal!!!

I travelled from Derby to Wrexham to purchase a Toyota Corolla after receiving a video walkaround in which I was advised there was "nothing to report" and that the bodywork was "absolutely fine".

I was also provided with inspection and preparation paperwork which appeared to indicate that bodywork, paintwork, signs of repairs and front body damage checks had been completed and the vehicle was clear for handover.

Upon inspecting the vehicle in person, I identified a number of visible condition issues that had not been disclosed prior to my journey and which I did not believe were consistent with the video description or the inspection documentation provided.

I was particularly disappointed by the communication and response when these concerns were raised. Rather than discussing the issues identified and whether a resolution could be reached, the conversation quickly moved towards refunding my deposit. Whilst my deposit was refunded immediately, I was left feeling that my concerns had not been properly acknowledged despite the time and expense incurred travelling to Wrexham.

The dealership's final position was that the vehicle's condition was commensurate with its age and mileage. I disagreed, not because I expected a perfect vehicle, but because I did not feel the condition was accurately reflected in the video walk-around and inspection documentation provided prior to my journey.

Based on my experience, I would strongly recommend that prospective buyers carry out a very thorough inspection of any vehicle before completing a purchase, regardless of any prior video walk-around or inspection report.

Great service by Jacob

I'm not the biggest fan of Salesmen!! So when i rang the garage to buy a van for my small electrical business i just wanted to get all of that out of the way.

I spoke to Jake on the phone and had an honest conversation about what i had and what i wanted.

When i attended the garage it was more of the same open honest conversations with what they could do and what could be done with all cards on the table no haggling or back and forth just a deal made and hands shook.

The sales manager also attended the meeting with Jake the salesman who was also open honest friendly and very accomodating.

Jake and the sales manager gave clear instructions and helped me with taking my private registration from my existing van in preparation for the new vehicle

I got the van ply lined through the garage and it was a perfect job the van was also ceramic coated and ready for collection a few days later.

On collection day i was met by Jake who gave me a walk around the vehicle and we filled out some forms i was soon on the road and on the way home.

Just want to say a big thanks to Swansway Commercial Preston.

I will be going back again when my van needs updating. See you in a few years.

Stafford audi terrible after sales service refused to return calls. Poor customer service skills from after sales managers happy to take your money but under deliver massively on after sales service!

Rachael at Cupra Oldham was absolutely brilliant. She was extremely friendly, funny & knowledgeable. We bought a brand new formentor and the process was seamless, Rachael went through our options and she was extremely helpful in tweaking our deal so we were happy, it was as simple choosing the right car and coming back in a couple of days to pick it up. We even managed a few added bits for free, highly recommend Rachael!

i rang oldham swansway due to a fault on my cupra formento today. My call was answered quickly by a very helpful lady, i was put through to Liam in parts department. I wasnt fobbed off as garages normally do, liam helped / advised and ordered me the part. A superb service and refreshing for a change compared to other garages

I purchased a Volkswagen Approved Used vehicle from this dealership in February 2026, and the experience since then has been extremely disappointing.

Within days of collecting the car, I noticed a squeaky clutch and grinding brakes. I had to bring the vehicle back in and wait at the dealership while these issues were addressed. A few weeks later, an emissions warning light appeared on the dashboard. I returned the car again and was given a courtesy vehicle for four days while repairs were carried out.

Unfortunately, just two days after getting my car back, the same emissions warning light has reappeared.

This has completely taken the shine off what should have been an exciting purchase. It raises serious concerns about the quality of the pre-sale checks, as well as the standard of the repair work carried out. Overall, the experience has been frustrating and disappointing.

I have just purchased a new Jazz from Swansway Honda Stockport..
The sales executive - Emma Liddiard was excellent throughout out the process. Great communication, support to navigate Honda’s unfathomable forms and processes and consistently pleasant and supportive.
Emma is such a credit to Swansway Honda Stockport, she is always professional, knowledgeable and customer focussed.

I would always go back to Emma for any further new car purchase.

I am delighted with my lovely new Jazz and cannot thank Swansway Stockport enough.