Swansway Motor Group レビュー 

After a bad experience with my last car dealers (Chorley group) What a refreshing insight to a company that made everything so transparent. I was looked after by Daniel Brotherton and sitting with him at his desk the only thing missing was 2 pints.
Sitting there discussing what i needed my choice of car ect.
Everything was explained in detail and after Test drive all facts and figures were explained in my kind of language.
At the end of talks i was put under no pressure to make a decision, but because of the fair deal that had been put together. We shook hands on the deal.

I'd endorse Stafford Audi because very helpful and pleasant Marcus was brilliant with help through the whole process

I'd recommend Stoke Audi because no nonsense friendly service and most importantly a great deal.

excellent service and handoff, no complaints whatsoever

I have waited five weeks for my local BYD dealership to arrange to look at a problem. Swansway sorted it the next day, charged and washed the the car to boot. Excellent customer service. Sam and Katrina are outstanding so please ask for them.

Great peice, great service and zi felt like a valued customer.

From the moment we walked into the dealership we were given an outstanding level of service by Alex Hill he qualified our needs,took us on test drive and put together a deal to purchase a New vehicle and deliverywas arranged with regular updates and communication.

The Salesman Justin was personable, quick and efficient.

My experience at Motor Match Crewe was positive because everyone in the showroom was very professional very friendly and helpful without being pushy .

Really great service, they made me feel like a valued customer.

Customer service, work on time

Carlisle Audi provide friendly, professional, expert service throughout the whole process of buying a car. Great sales executive by the name of Luke made the whole process easy and stress free. He is knowledgeable, personable , professional and polite. Highly recommend.

Stafford Audi staff were good because . From the first moment I enquired about the Q3 i was kept up to date , my questions where answered, and when I rang and Martin wasn't available I always got a call back within a reasonable time . There was no pushy salesperson. I was made to feel decisions was down to me and not forced . Would buy again from this dealership There was a issue with the car when we went to pick it up , this was sorted out straight away.

Stephen was really helpful and nothing was too much trouble. Car is excellent.

I am beyond disappointed with the lack of service and professionalism I’ve encountered both during and after the sale of my vehicle.
To begin with, I was shocked to learn that the car I purchased had no service history. After spending my hard-earned money on what was supposed to be a high-quality vehicle, this is completely unacceptable. I trusted that a reputable dealership, especially one affiliated with the Audi brand, would either ensure the necessary servicing was completed or, at the very least, inform me that the car’s service history was expired. The fact that this wasn’t communicated to me is a massive oversight and a serious failure on your part.
What makes matters worse is the months of frustration I experienced trying to get clear answers. After multiple phone calls and emails, I was left in the dark with no regard for my time or the money I invested. It felt as though my concerns were being ignored, and I was actively avoided when trying to address the issue.
But this isn’t even the worst part. During the sale process, I traveled all the way from Scotland, expecting the car to be ready at the agreed-upon time. Instead, I was met with continuous delays, changing dates, and a complete lack of communication from your side. Despite explicitly mentioning that I had a tight schedule and needed to leave at a certain time to get back for work, I was left waiting with no updates or any regard for my situation.
From start to finish, this has been an awful experience. As my first time purchasing a higher-end vehicle, I expected far more from a dealership with such a supposedly strong reputation. Unfortunately, I have been left completely dissatisfied and disillusioned with the whole process.
I will be sharing this experience in my review, as no customer should ever have to endure such poor service and lack of respect. This situation is a clear example of how not to treat your clients, and it’s painfully obvious that your dealership’s care for customers ends once the sale is made

Recently purchased a car and was very appreciative of the honest advice and guidance throughout. Always followed up quickly via email or phone. Previous dealings with company cars for service etc always got excellent service.

I decided to purchase a new key for my car so went to Audi Crewe. The experience when ordering and paying for the key was without any issues but when I went into Audi to have the key coded to my car I had the single worst experience from any dealership that I have ever had.

Audi Crewe attempted to charge me twice and when I asked to speak to a manager so I could complain the manager I spoke to was nothing short of flippant, aloof, negligent, threatening, gaslighting and even tried to square up to me, all in all a disgusting human being, I shall await an apology and will begin to take this complaint further.

In short I would ask anybody to not use Audi Crewe, they charge way too much for parts and labour and some of their staff are obviously inept, to the point of ripping customers off and trying to make them pay twice

Great discussion concerning the part exchange. Was supported with lots of extras, and never felt any pressure to buy. Very happy all round.