Excellent customer service. Delivery time was ok but nothing special. Fit is not great for me and feels as if the straps will slide off too easily but it does feel comfortable in the water.
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Amazing course, would highly recommend. Maria was possibly the best teacher you could ever have. Many thanks for Nat for being an amazing Examiner. ð I would highly recommend Maria as your instruc... ãã£ãšèŠã
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I had an excellent experience with the NRASTAC RLSS course. The content was really comprehensive, well-structured, and gave me a lot of confidence in applying these skills as a swim teacher/coach
The location had beautiful scenery, the class was nice and most importantly our instructer Marria was amazing, she taught us everything we needed to know before the assessment and was supportive and h... ãã£ãšèŠã
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Swimcore Academy is a London-based swimming company built around both professional training services and quality swimwear and equipment. We provide swimming lessons for all ages and abilities, alongside recognised lifeguard, first aid, and STA Swimming Teacher training courses delivered to industry standards. Our aim is to offer practical, reliable training that reflects real-world aquatic environments, whether you are learning to swim, improving your technique, or gaining professional qualifications within the industry. Alongside our services, Swimcore Academy also offers a range of swimwear, swimming gear, and accessories designed for recreational swimmers, competitive athletes, and fitness users. From everyday training essentials to performance-focused products, we aim to supply equipment that is functional, durable, and suited for use in the water. As a small independent company, we focus on maintaining high standards across both our services and products, with a straightforward and honest approach to customer service. Whether you are booking a course, attending lessons, or purchasing from our shop, Swimcore Academy is built to support your progression in and around the water.
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Mill Hill School, NW7 1QS, London, è±åœ
- 07740081287
- info@swimcore.co.uk
- swimcore.pro
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Excellent teaching and smooth process for application also great quality of equipments for practice.
Great experienced teachers and smooth process through out the course.
2026幎2æ2æ¥
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Swimcore Academy ããã®åç
Thanks Kashyap, really appreciate the feedback. Glad everything ran smoothly and that the equipment and training met expectations.
Swimcore Shop is fantastic
Swimcore Shop is fantastic! Great quality products, fast delivery, and genuinely helpful customer.
Really impressed quality.
Highly recommended for anyone needing reliable swim gear!
2025幎11æ30æ¥
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I NEVER SEE LIKE THIS COURSE.
Really high quality. Especially Theo is polite, kind, and knows how to teach. These guys are the best in this business.
2025幎11æ3æ¥
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Swimcore Academy ããã®åç
Thank you so much, Ãzeyir!
It was a real pleasure having you on the course. Iâm really glad to hear you enjoyed the training and found it valuable, we always try to keep it professional but friendly too.
Hope youâre making good use of the vest as well, a little gift from us for your effort and great attitude throughout!
Great experience from start to finish
Great experience from start to finish. Our trainer Nathaniel was engaging and informative and ensured a great learning environment in the practical pool segments and during the theory segments. Training days can usually feel a bit dull, but this one definitely wasnât - Thanks Nat! Our assessor Zaier put everyone at ease whilst remaining professional during examination. Thank you Swimcore Academy.
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Swimcore Academy ããã®åç
Thanks so much for the amazing feedback!
Weâre really glad you enjoyed the course and that Nathaniel and Zaier made it such a positive learning experience. It means a lot to hear you found the sessions engaging from start to finish.
Hope youâre enjoying the under-wetsuit vest too, itâs our little thank-you for being part of the Swimcore Academy training!
Not worth it
A lens/eye piece was dislodged. I managed to put it back but of course now very unsure if it will stay or not.
Bought form Australia, shipped from the UK with a AUD60 shipping fee for an AUD80 glasses.
Did not bother to return as it may cost me as much. Never again. A person emailed me reassuring me that feedback will be passed on but that is it!!!
NEVER again. Aussies, do not buy. I was duped.
2025幎10æ20æ¥
Swimcore Academy ããã®åç
Hi Maria,
Iâm genuinely sorry to read your review, but this doesnât feel fair. Weâve been in contact and offered support, but it seems you preferred leaving a negative review instead of allowing us to resolve the issue.
Weâre a small company that always tries to help our customers, including those in Australia, and weâve had many happy and loyal buyers from there without any issues.
Itâs disappointing when someone chooses not to give us a chance to make things right, but we wish you all the best.
Kind regards
Initial order was posted and was lostâŠ
Initial order was posted and was lost by the courier. Swimcore were very apologetic and sent order a new item again quickly. Thanks for handling the issue so quickly and with minimal fuss.
2025幎10æ6æ¥
Swimcore Academy ããã®åç
Hi Kevin,
Really appreciate you taking the time to share this, and for your patience while we sorted things out. Sometimes couriers make life tricky, but weâre glad we could get everything back on track quickly for you.
Thanks again for your understanding and support, it genuinely means a lot to small businesses like ours.
Best,
the Game Changer of Swimming Headphones
Fast Shipment and kind customer service, always respond in one day.
2025幎9æ1æ¥
Swimcore Academy ããã®åç
Thanks so much, James!
Weâre really glad youâre enjoying the headphones, theyâve definitely become a game changer for many swimmers out there.
Appreciate your kind words about our service too, it means a lot!
All the best,
Swimcore Academy ããã®åç
Hi Mircea,
Thank you for your feedback. We understand your frustration and weâre sorry for the delay with your order. As we are based in the UK, international orders can sometimes take longer to process and ship, which may have caused the one-week delay you experienced.
We also always ship with DDP ensuring you do not have to pay any fees when receiving the item.
We always aim to dispatch as quickly as possible, and we truly appreciate your patience and understanding. If you have any further concerns, please donât hesitate to contact us directly so we can assist you.
Best regards,
The Swimcore Team
Issue resolved
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Swimcore Academy ããã®åç
Thanks, Mrs Clark
We really appreciate you confirming that everythingâs been resolved.
It was a pleasure helping you, and weâre glad we could get things sorted quickly!
Best wishes
I havenât yet received the item I orderâŠ
I havenât yet received the item I order over 2 weeks ago.
Item now received.
2025幎8æ26æ¥
Swimcore Academy ããã®åç
Hi Vanessa,
Thank you for your feedback. Weâre sorry for the delay with your order. The 4XL size you purchased was temporarily out of stock and needed to be restocked, which caused a longer waiting time than usual.
We stayed in touch with you throughout this process, and as shown on the tracking, your item has now been delivered successfully. We really appreciate your patience and understanding.
Best regards,
The Swimcore Team
delivery late
2025幎8æ14æ¥
Swimcore Academy ããã®åç
Hi Gunyong,
Thank you for your feedback.
Weâre really sorry to hear that your delivery took longer than expected.
As we are based in the UK, international/overseas orders can take additional time due to customs and local postal services, which is unfortunately outside of our control.
We always do our best to ship orders quickly and provide tracking where possible so customers can follow their parcelâs journey.
We appreciate your patience and understanding, and if you need any further updates on your order, please donât hesitate to reach out to us directly.
Best regards
Swimcore Academy ããã®åç
Thanks, Sam
Glad to hear everything arrived just as expected!
We always aim to keep things simple and true to whatâs advertised.
Appreciate your feedback!
Best,
I ordered a Altum Wetsuit
I ordered a Altum Wetsuit; great communication and great wetsuit, I open water swim and it's perfect.
2025幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Swimcore Academy ããã®åç
Thanks so much for your feedback!
Weâre really glad youâre enjoying your Altum Wetsuit, itâs a fantastic choice for open-water swimming. Great to know itâs working perfectly for you!
All the best in the water,
Swimcore
Satisfied with service
Satisfied with service. Happy to find product that was not available in South Africa. Thanks
2025幎7æ5æ¥
Swimcore Academy ããã®åç
Thank you, Lizette!
Weâre so glad you found what you were looking for, itâs great to know our products can reach places theyâre hard to find locally. Appreciate your support from South Africa!
Best,
Swimcore
Product itself was good quality andâŠ
Product itself was good quality and size. Item took a little longer than expected and did not arrive in time for when I needed it.Overall would recommend the product.
2025幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Swimcore Academy ããã®åç
Thanks, Kat
Really appreciate your honest feedback!
Weâre glad you liked the product quality and size, though weâre sorry it didnât arrive in time for when you needed it. Weâll take that on board and keep working to make our delivery times even smoother.
Best,
Swimcore Academy ããã®åç
Thanks, Michael
Really appreciate your kind words!
We always aim to provide quick and friendly support, so itâs great to know you were happy with the service.
All the best,
The sizes come up too small
The sizes come up too small sent it back a d got a full refund.
Good customer service
2025幎4æ29æ¥
Swimcore Academy ããã®åç
Thanks for the feedback, Rosina!
Weâre sorry the sizing didnât work out this time, but glad to hear the return and refund process went smoothly. We appreciate you giving us a try and hope to serve you again in the future.
Warm regards,
Tried to cancel and get a refund
Bought shampoo and conditioner and pressed buy before I read the final charge. I was charged more for postage than the price of the shampoo and conditioner. I immediately tried to cancel my order and emailed them. but, I got no response.
2025幎4æ13æ¥
Swimcore Academy ããã®åç
Hi Eimear,
Thank you for your feedback, and weâre sorry to hear about your experience.
Please note that your order was shipped abroad, which explains the postage cost.
We havenât received any emails from you regarding a cancellation, but weâd be happy to look into this further.
Please contact us directly at info@swimcore.com with your order details so we can assist you.
Best regards,
Swimcore Team
âââââ Worth the Wait
âââââ Worth the Wait â Great Investment for My Swim Club
I got the SONR Swim Kit for my swimming club, and honestly, itâs been a fantastic investment. I saw some reviews mentioning delays in delivery, but in my case, it only took a few extra days, which really wasnât an issue. This is a long-term piece of equipment, and Iâd rather wait a bit longer for something high quality than rush into buying something subpar.
The kit itself works brilliantly! Clear audio, easy to use, and itâs made coaching so much smoother. I donât agree with some of the negative reviews at all. Swimcore has been reliable, and their customer service was great when I had a couple of questions before ordering.
Would definitely buy from them again.
Kevin
2025幎2æ21æ¥
Swimcore Academy ããã®åç
Kevin, thank you so much for taking the time to share such a detailed review, it truly means a lot!
Weâre delighted to hear the SONR Swim Kit has made a real difference for your club and coaching sessions. Youâre absolutely right, quality equipment is worth the wait, and weâre really pleased the product lived up to your expectations.
Itâs been a pleasure assisting you, and we really appreciate your trust in Swimcore.
Wishing you and your swimmers continued success, weâll be here whenever you need us again!
All the best,
Swimcore
stock issues, but good service
Although there were stock issues, it was easy to get updates and I was compensated for the delay.
2025幎2æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Swimcore Academy ããã®åç
Hi Alex,
Thank you for sharing your experience with us!
We truly appreciate your patience and understanding regarding the stock issues. Itâs great to hear that our updates and compensation made the delay more manageable for you. Providing excellent service is always our priority, and your feedback helps us improve.
If thereâs anything else we can do for you, please donât hesitate to reach out.
We look forward to serving you again!
Best regards
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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