Swimcore Academy レビュー 72

Swimcore Academy からの回答

2025年1月9日

Dear Jon,

Thank you for taking the time to leave your review. We value all feedback, as it helps us grow as a company. However, we feel it is important to provide further clarity for those reading this.

Firstly, we have been in regular communication with you regarding your concerns. We have always responded promptly and professionally, which contradicts your claim about poor customer service.

Secondly, your request for a refund was based on an item that had been used and washed.

Upon reviewing the photos you provided, we found no clear evidence of a manufacturing defect. As per our terms and conditions, we cannot issue refunds for used items unless a clear defect is identified.

Finally, we offered a 30% off on your next order initially and also to replace the item as a gesture of goodwill, despite the lack of visible faults. Unfortunately, you declined this resolution in favour of leaving this review.

We are a small business committed to providing high-quality products and excellent service. While we understand that not all experiences will meet expectations, we believe your review is not reflective of the facts in this case.

Best regards.
The Swimcore Team

Swimcore Academy からの回答

2025年11月10日

That’s brilliant to hear, Karen!

We’re so glad the swimmers are finding the feedback helpful, it’s exactly what the system was designed for. Thanks for sharing how it’s made a difference in their training!

Best wishes,

Swimcore Academy からの回答

2025年11月10日

Thank you, Catalina!

We’ll make sure Joe sees this, he’ll be so pleased to know you felt comfortable and supported during your session. He truly cares about making every lesson enjoyable and productive.

All the best,
Swimcore Academy

Swimcore Academy からの回答

2024年10月4日

Dear Archibald,

Thank you for sharing your feedback. We understand the frustration caused by delays, and we sincerely apologize for any inconvenience.

Throughout the process, we made sure to keep communication open and provide updates on the status of your shipment. Despite the extended timeline, we are glad to see that your order was successfully delivered in the end.

We appreciate your patience and will continue improving our international shipping services to prevent such delays in the future.

Best regards

Swimcore Academy からの回答

2025年11月10日

Connie, what a fantastic review, thank you!

We truly appreciate your kind words (and we’ll gladly take that “Italians do it better” compliment 😄). It was an absolute pleasure helping you, and we’re so glad we could sort things out quickly and fairly.

Common sense and good service never go out of style, thanks again for recognising that!

Wishing you all the best,
Swimcore

Swimcore Academy からの回答

2025年11月10日

Thank you, Christopher!

We really appreciate your kind words, it’s great to know you were kept up to date and happy with both the speed and quality of your order. That’s exactly the service standard we aim for every time.

Best regards,
Swimcore

Swimcore Academy からの回答

2025年11月10日

Thanks so much, Paul!

The team will be really happy to read this, we always try to keep communication clear and personal throughout every order. Appreciate you taking the time to share your experience!

All the best,
Swimcore

Swimcore Academy からの回答

2025年11月10日

Thank you, Moeen, what a fantastic review to read!

We’re really pleased that the pool noodles met your expectations and that you noticed the quality and range we work hard to maintain. It’s great to hear they’ve become a reliable part of your setup.

Your recommendation truly means a lot to us, and we’ll be delighted to have you back again for your future swimming needs.

Warm regards,
Swimcore

Swimcore Academy からの回答

2024年2月17日

Hi Ryan, thank you for bringing this to our attention, and we’re genuinely sorry for the inconvenience you’ve faced.

Although we didn't receive any form of updates from you, we understand your frustration with the delivery delay.

We’re actively looking into the issue and working to enhance our communication process.

Your feedback is valuable, and we want to make things right. If you have any specific concerns or if there’s anything we can assist you with regarding your order, please let us know.

We value your business and strive to make your experience better moving forward.

Swimcore Academy からの回答

2025年11月10日

Thanks so much, Diane!

We really appreciate your kind words, it’s always our goal to be as helpful as possible and make sure every customer feels supported. Glad you’re happy with the quality too!

All the best,
Swimcore

Swimcore Academy からの回答

2025年11月10日

Thanks so much, India!

We’re really happy to hear you love the tracksuit, “SO COMFY” is exactly what we like to hear! 😊

Appreciate your patience with the delay and your kind words about our communication. Enjoy your new gear!

Best,
Swimcore

Swimcore Academy からの回答

2024年1月19日

Dear Sarah,

Thanks for your feedback. We very much appreciate your trust in our company.

All our products are stocked and delivered from the UK.

Occasionally, some items sell quickly, and when they run out of stock, delivery may take longer due to restocking at our warehouse.

We apologise for the delay, and thanks again for your order and support. Best regards.

The Swimcore Team

Swimcore Academy からの回答

2025年11月10日

Thanks so much for the awesome feedback!

We’re thrilled to hear the jammers fit perfectly and that you’re loving the colour and quality, that’s exactly what we aim for. Really appreciate you sharing your details too, it’ll be super helpful for other swimmers reading this.

Enjoy your next swim (or hike!), and we’ll be ready whenever you’re back for round two.
Swimcore

Swimcore Academy からの回答

2025年11月10日

Thanks so much!

We’re glad to hear you were happy with the service and delivery speed, that’s exactly what we aim for. Appreciate you taking the time to leave your feedback!

Best,

Swimcore Academy からの回答

2023年9月23日

Dear Lucy,

I'm truly sorry to hear about your negative experience with our review reminders. We understand your frustration, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our customer experience.

I want to assure you that we have now removed your name from our review reminder list, so you won't receive any more notifications. We genuinely appreciate your patience and understanding in this matter.

Once you have the opportunity to use the pool toy next August, we'd be grateful if you could consider sharing your thoughts with us. However, there's absolutely no pressure to do so, and your comfort is our top priority.

If you have any other concerns or questions, please feel free to reach out to our customer support team. We're here to help.

Thank you for bringing this to our attention, and we hope you have a stress-free experience in the future.

Sincerely,
The Swimcore Team

Swimcore Academy からの回答

2023年8月12日

Hi Rob,

Thanks for your feedback.

All our items in our shop are stocked at a warehouse in Birmingham, UK and usually, dispatch the same day.

But from time to time when an item run low in stock delivery can take longer as they need more time to restock the new batch of product, and then arrange delivery.

I hope you understand and we're very sorry for the delay, please feel free to reach out if you like to discuss this further.

We've just sent you an email with the new tracking number, as we can see the package is at the London facility and will be due for deliver soon!

Thank you for your support.

Swimcore Academy からの回答

2023年7月29日

Dear Louise,

Thanks for your review, but unfortunately, we have to disagree with what you are saying. When you placed the order, we emailed you that delivery would take longer than expected due to the high item volume and special delivery.

Sometimes next-day delivery isn't possible, especially with high volume items. Even when you buy high-volume products on Amazon, you must wait more than 7-8 working days.

We understand you had the pleasure of leaving us a bad review for no exact reason. Still, we can also see that the item has been successfully delivered. We tried to call you and left an email offering the return label and an immediate refund.

We are still waiting for your reply; as of now, there is no response from you, so please let us know if you want to keep or return the item and accept the refund; we will immediately send you a return label and issue the full refund of your order.

Thank you