Szmotorgroup レビュー 13

Got my m340i from them
Zero hassle start to finish
Ask for Raheem he’s a star!

Great service especially from Raheem. Top class whips and they tailor to exactly what I needed. Definitely recommend if you’re even thinking about the feel of a new car and they will pin point exactly what you need.

Great experience, Helpful staff. Overall one of the best.

Amazing customer service, they provided me with great insight of their vehicles and were professional throughout our conversations. Would highly recommend their service!

The easiest acquirement of a car I’ve ever had.
Everyone was super helpful in helping me find the right vehicle and finding the best options in terms of financing it.
10/10 service
10/10 selection

1 star is being generous. These are the worst dealership I have ever had to deal with. I made a reservation with this dealership and paid the £195 reservation fee remotely over the phone. Unfortunately due to a change in circumstances I had to cancel the reservation before I could see the car. The dealer has then insisted that they will not refund the deposit and are keeping the money. I will now seek legal advice to get the money returned that I am owed. I would genuinely recommend that you do not trust this organisation with your money.

Recently sold my car and can honestly say it was a pleasure. The guys made the whole process easy from start to finish. Very good communication from them. The finance was done within minutes and we drove away. This is how business should be. Would highly recommend and have no issues doing business again. Thanks!

Don't buy from this company. Bad business. Don't refund deposit and think they can keep it.
Having to take legal action.

Terrible company to buy a car from. Dont pay there admin fee because they refuse to return it when the deal fall though.
Stay well clear people's.

Awful first impression. They had a Job posted online which had a number that never worked. When I finally called the dealership to enquire if the phone number was correct, salesman ''Maj'' hung up on me instead of listening. Rude, unprofessional, and definitely not the way a SMALL company should treat people. If they treat a potential new colleague like this, imagine how they treat their customers. After seeing a 1-star review from a customer who not only had a disappointing experience but also had their money taken, it just shows exactly who they are.

If this is their idea of professionalism, good luck to anyone who deals with them. Best advice, take your money and time elsewhere.

Poor Service and Broken Promises
Car arrived dirty, with hot chocolate stains on the seat. I was also hit with a bus lane fine that wasn’t my fault. The company admitted responsibility and promised to pay, but never did — leaving me out of pocket. Avoid.

Calls declined, messages ignored, emails ignored.

After sales is terrible. My recommendation would be, read reviews, trust your instinct. Don't buy from this dealer.

Awful, £4.5k repair bill and refusal to issue refund
Terrible experience, bought a £30k Mercedes and had nothing but issues. Was told to claim under warranty for vibrations through the car while driving, after dealer initially changing 3 buckled alloys. Took to a local specialist and was quoted £4.5k for new drive shafts as mine had excessive play (parts currently unavailable in the UK as well!) returned the car for refund within 30 days as I am entitled to under consumer rights. SZ initially refused to accept the return, saying they can take for diagnosis, then claim there’s nothing wrong with the car, blaming the road surface! I drive 25k a year and I know when a car has issues. Now completely ignoring messages and emails. They’ve had the car back for 11 days and still haven’t processed any refund. Beware!

didn’t buy a heap of junk, I paid not far off 30,000 for one of their cars. Told them not to bother machine polishing it as this was adding further delays. Picked it up and it had moss on it 😆. Got 10 minutes down the road and a puncture repaired run flat that these guys had put on the car, went flat, stranding me on the motorway with my little girl in the car. Realised they were run flats. Limped to a services. Bought a can of tyre weld and called them immediately. Their words were, and I quote, “oh I thought we’d fixed that. Just replace it and we’ll pay for it.”

They didn’t. When the time came they claimed they only wanted me to get a quote, and that they can get 4 tyres for the price I paid for one. They sent 50% in the end.

Another ten minutes later, still on day one, limping home with a puncture, a warning light. Too much engine oil. Great. Car goes into breakdown mode and wants to call Mercedes for me. This problem took a week to fix, no dipstick, no quick fix, car up on a lift, underside panels removed and basically a full engine oil replacement.

Still in week one, a second puncture, yet another puncture repaired run flat (Pirelli advise against puncture repairing run flats). This time it’s worse though. It’s not actually the tyre, it’s the wheel. Already crack repaired, it has 4 other cracks. I got a quote for these to be repaired and in fairness they paid it, and quickly. They also offered a new set of 4 wheels so credit where it’s due but that wheel should never have been fitted to the car in the first place in that condition. It certainly wasn’t as a result of me using the car, thanks to problem 1 and 2.

It was all relatively minor issues but all entirely of their own doing and I had a car I couldn’t use for the first two weeks. These guys put the wheels and tyres on, it’s part of their process, along with very flimsy side skirts, but decent splitters and spoilers. One thing I’d say is definitely check the car out thoroughly, get an independent inspection done. The cars look nothing like their pictures due to the lights used when photographed. My car was a totally different colour in reality to what was expected. Looked like a silver. Was in fact a dark grey and the lights hide a world of scratches.

Nice guys, great communication until money has changed hands, then I personally found it hard work getting a reply. Cars are being pimped on the cheap and they cannot be forgiven for fitting knackered tyres and wheels to a car. In the end the run flats on bigger wheels ruined the ride anyway and I was forever worrying about another puncture with today’s pot hole strewn roads. I put the car back on 19s instead of 20s and got rid of the run flats.

With everything sorted it’s a great car, but it took me the first month to get it right. It shouldn’t be that hard. Would I buy another from them? Nope. Sadly not. I had read a number of bad reviews but gave them the benefit of the doubt, only to have the negative experience I’d feared. Record every conversation. I wish I had done.