Tailor Made offered a well planned itinerary, excellent hotel choices and gave us all the information we needed to ensure our travel went smoothly. We also felt reassured they would be available if an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our journeys went smoothly and the accommodation suited our needs. Overall, the holiday met our expectations. The booking process did not go as smoothly on this occasion as it has in the past. On a... もっと見る
企業が回答しました
Everything on our 8 day holiday by rail across Europe went PRECISELY to plan. From first phone call to delivery of all our travel documentation, Tailor Made provided a first class service. We will use... もっと見る
企業が回答しました
Mostly the travel side went smoothly which made it enjoyable. The downside was the hotel in Venice! It had great reviews and the location was brilliant but the shower we had was way to small. My hus... もっと見る
企業が回答しました
企業情報
Tailor Made Rail について
当該企業による記述
About us
Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.
How it Works
Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.
Start Planning Here
連絡先
34-36 Gray's Inn Road, WC1X 8HR, London, 英国
- 020 3322 7741
- info@tailormaderail.com
- tailormaderail.com
4.8
優良
696件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very well planned with updates provided for problems before they happened
I was attracted to the trip because not only did it allow me to avoid airports, it also avoided changing trains in Paris and Milan. The itinerary was well planned and flexible enough to adapt. The company notified me of changes ahead of time. I can’t blame the company for the actions of Italian rail drivers but do appreciate the prior notice. The hotels were of a good standard and the information provided by the company made them easy to locate.
Having used other similar companies before l believe the service of Tailor Made Rail was exceptional and exceeded my expectations.
2026年6月25日
Tailor Made Rail からの回答
Hi Robert,
Thank you very much for taking the time to leave a review. We appreciate it.
We are really glad to hear that we were able to tailor the route for you away from Paris and Milan. Sorry that you were caught up in the Italian strike but we are glad to have helped work around it.
We are delighted to hear that you were happy with our service and we hope to have you travel with us again soon.
Kind regards,
The TMR Team
Paul, Manchester
Everything went well, except that one train (Lucerne to Basel) was not a direct service, as indicated. We had to change trains at Olten.
2026年6月25日
Tailor Made Rail からの回答
Hi Paul,
Thank you for your review. We are glad to hear that the holiday went well. Sorry to hear that you had an unexpected change. There can occasionally be last minute changes to train schedules and we do our best to keep on top of them but provide our clients with tools to check their journeys. We will work on ways to make these clearer and easier to spot so thank you for bringing this to our attention.
Kind Regards,
The TMR Team
Train to Venice…
We had a fantastic trip to Venice organised by Tailor Made Rail. They organised a brilliant itinerary which took us from London to Brussels to Cologne and then to Innsbruck and ending up in Venice for a couple of days. They booked lovely hotels along the way that were really easy to find from the stations. The journey back via Chambrey and Paris was disrupted due to French train strikes but TMR let us know in advance, and re-routed us through Switzerland on the way home.
I am sure if you have the time and inclination you could do all the organising and booking yourself, but TMR obviously know a thing or two about train travel and they made everything (even with the strike disruption) run very smoothly. If you want a stress free rail trip across Europe taking in some great stop-overs organised by experts, give it a go.
2026年6月6日
Tailor Made Rail からの回答
Hi Jane,
Thank you very much for your review. We are really glad to hear that you enjoyed your holiday and that you felt the routing and support made booking with us worthwhile. We are glad to have helped in the strike and are happy to hear that this didn't detract from your holiday plans too much.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
All the train journeys were good and…
All the train journeys were good and the app eventually became easy to use. The hotels were excellent , comfortable and well positioned.
2026年6月25日
Tailor Made Rail からの回答
Hi Colin,
Thank you for your review. We are really happy to hear that you enjoyed your holiday and that the train journeys went smoothly for you. Likewise that the hotels suited you well.
Thank you again and we hope to have you travel with us again soon.
Kind regards,
The TMR team
We have used TMR 4 times and would do so again
Very helpfully in arranging the holiday we wanted, and suggesting characterful hotels. Very flexible, and changed our itinerary after booking.
Readily available to help when needed.
2026年6月16日
Tailor Made Rail からの回答
Hello there,
It is great to have you travel with us again and we are delighted that your holiday was another success. We are pleased that we were able to be flexible and meet your requirements and that you felt supported during the trip.
We look forward to holiday number five, if and when the time comes!
Kind regards,
The TMR Team
Good communication and customer service…
Good communication and customer service throughout our experience of TMR. Flexibility with our plans, and the information sent by email and also paper copies, was all very helpful. The hotels were of a very high standard an the first class upgrade made our train journeys more comfortable, and that little bit more special.
Thank ylou again for an amazing holiday.
2026年6月25日
Tailor Made Rail からの回答
Hi Jeanne,
Thank you very much for your review and for telling us about your holiday. We are really pleased to hear that you enjoyed it and that the first class upgrade made it extra special. It is good to know what you found the hotels to be comfortable too.
Thank you for letting us know you found our service and paperwork efficient too.
We hope to have the pleasure of arranging more travels for you sometime soon.
Kind regards,
The TMR Team
all arrangements perfect
all arrangements perfect. Hotels as requested in terms of type of room etc. They even pre-warned us of a rail strike. And they kindly printed out our reservations in paper form at my request.
Highly recommended
2026年6月26日
Tailor Made Rail からの回答
Hi Peter,
It was great to have you travel with us again and we are thrilled that everything ran smoothly. We were glad to help with the rail strike and are happy to hear that it didn't detract from your holiday.
We look forward to our next trip with you, if and when the time comes for another TMR adventure.
Kind regards,
The TMR Team
Great personalised service
Great personalised service. Tailor Made Rail did a great job booking us convenient trains and hotels for the places we wanted to stay. Everything went smoothly thanks to their efficient organisation and helpful information. They responded quickly and helpfully to all our queries and requests. Would definitely book with them again.
2026年6月25日
Tailor Made Rail からの回答
Hi Sarah,
Thank you very much for your review and for taking the time to tell us about your holiday.
We are so pleased to hear that your trip went smoothly and that you found us efficient and helpful. This is great to hear.
We'd love to hear from you again and we look forward to discussing future holiday plans!
Kind regards,
The TMR Team
Baltic States
The trip to the Baltic States took us from London across Europe. The trip was well thought through by the team.
The journey seamless, hotels very good and central.
2026年6月25日
Tailor Made Rail からの回答
Hello Pam,
Thank you for your review and for letting us know about your holiday.
We are really pleased to hear that you enjoyed it and that the hotel choices worked for you. It is great to hear that it all ran smoothly for you.
Kind regards,
The TMR team
Emily at TMR was extremely helpful in…
Emily at TMR was extremely helpful in making suggestions for example sending our suitcase ahead.She chose really good hotels for us and her itinerary which included overnight stops en route avoided us having long journeys.
2026年6月25日
Tailor Made Rail からの回答
Hi Martin,
Thank you for your review. We are very pleased to hear that you enjoyed your holiday and that our suggestions made the plans more leisurely for you.
We are delighted that you enjoyed your holiday.
Kind regards,
The TMR Team
went above and beyond to make our…
went above and beyond to make our holiday work around last minute rail strikes in France and Italy
2026年6月25日
Tailor Made Rail からの回答
Hello Kaye,
Thank you for your review. We were very happy to help work around the strikes and are glad to hear that your holiday was enjoyable with the new contingency plans in place.
Thank you again for writing and we hope to arrange more rail adventures with you again soon.
Kind regards,
The TMR Team
Great service
Great service, very well organised trip, loved it, all hotels great, timings perfect, would definitely recommend. We missed the Bernina Express due to a late train from Italy, so unfortunate but didn’t detract from the holiday. The team at TMR emailed alternative train options to get to Chur, which did follow most of the route of the Bernina.
2026年6月25日
Tailor Made Rail からの回答
Hi Mark,
Thank you for your review. We are so glad to hear that the missed Bernina train didn't detract from your holiday and were pleased to help with alternatives.
We are really glad to hear that you enjoyed the holiday and that the itinerary worked well for you.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
What an amazing experience!
At 77 years old we wondered whether this trip might be too much for us, especially with digital tickets etc., but from start to finish TMR were helpful and contactable.
Our trip started and finished in Málaga and the rail journey to Barcelona was added to the schedule.
Every hotel was above expectations, both in quality and location, and the breakfasts were magnificent.
An Italian transport strike threatened our journey from Venice to St Moritz, but a phone call to TMR soon solved the problem for us.
If anyone might be put off by not speaking the local language, we met people from all over the world and the only person who couldn't speak English was a man from Moldova in Vienna.
It was a trip of a lifetime for us and we have already recommended TMR to several of our friends.
2026年6月25日
Tailor Made Rail からの回答
Hi Roger,
Thank you for your review. We are delighted to hear that your holiday was a trip of a lifetime and are honoured that you chose us for your special plans. We are glad that the trip planning worked for you and that you felt supported along the way. This means a lot to us.
Thank you for recommending us too!
We hope to help you plan another rail adventure sometime.
Kind regards,
The TMR Team
Good knowledge and communication
They organised my personal itinerary making suggestions and advising good knowledge on the Cinque Terre location. Communication was excellent.
2026年6月1日
Tailor Made Rail からの回答
Hello Dave,
Thank you for your review. It is great to hear that you felt our communication was excellent and that your itinerary was personalised well for you. We are glad you had a great holiday.
We hope to have the pleasure of arranging another trip for you soon.
Kind regards,
The TMR Team
The train journey organised from Engand to and across Switzerland
The train journey organised from England to and across Switzerland was excellent. All good depature times. The accomodation was all within easy acess from the train stations first class travel throughout I can highly recommend.
2026年6月12日
Tailor Made Rail からの回答
Hi Deborah,
Thank you very much for taking the time to write a review. We are so glad to hear that the holiday suited you well in terms of hotels and timings. We are glad you like the upgrade to first class as well, that's great!
We hope to have you travel with us again soon.
Kind regards
The TMR Team
Fantastic out of hours help when our…
Fantastic out of hours help when our train was cancelled. All the staff were really helpful.
2026年6月25日
Tailor Made Rail からの回答
Hi Sandy and Liz,
Thank you for writing. We are so pleased to hear that we were able to help when things were disrupted. We hope this glitch didn't detract from your holiday too much and that everything went smoothly otherwise.
Thanks again for bring in touch.
Kind Regards,
The TMR Team
Tailor Made Rail からの回答
Hi Simon,
Thank you so much for your review. We are so pleased to hear that you enjoyed our service and had a good holiday.
Thank you again for writing, we hope to hear from you again soon.
Kind regards,
The TMR Team
Well organised
Well organised, responsive to needs. Was our first trip of this nature and we thoroughly enjoyed. Only blot was lack of tickets for the boat trip but that eventually got sorted.
2026年6月25日
Tailor Made Rail からの回答
Hi Tony,
Thank you for writing. We are glad to hear that you enjoyed your holiday and that you found us to be responsive and organised, this is great news.
We are glad we were able to sort the issue with the boat tickets - thank you for bringing this to our attention. We hope we have the pleasure of arranging another holiday for you sometime.
Kind Regards,
The TMR Team
A great rail travel experience
We’ve used TMR a couple of times, they’ve always provided a great service suggesting itineraries, organising tickets and hotels, keeping abreast of timetable changes and engineering works and providing support when things change while travelling. Our recent holiday went without a hitch despite a couple of quite intense days involving 3 or 4 changes of train in one day. Cant recommend them highly enough! Will definitely use again.
2026年6月3日
Tailor Made Rail からの回答
Hi Robert,
Thank you for your review. It was great to have you travelling with us again and we are glad that this trip was another success.
We are glad that the travel all went well, even with the multiple connections.
Thank you again for writing and we look forward to making plans together again soon.
Kind regards,
The TMR Team
Highly recommend TMR
Tailor Made Rail do a fantastic job of organising trips. We had 16 days in Spain recently. The hotels were good to excellent, the travel all went smoothly, the planning and customisation of our trip was very well organised and the communication was very good.
We had a wonderful time.
I recommend them very highly.
2026年6月25日
Tailor Made Rail からの回答
Hi David,
Thank you so much for your review. We are thrilled to hear that you enjoyed your holiday in Spain and that the travel all went smoothly. It is great to hear that the customisation of your trip went well and that you found the communications with us to be efficient. This means a lot to us and we hope to have you travel with us again in future.
Kind regards,
The TMR Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。