Tailor Made offered a well planned itinerary, excellent hotel choices and gave us all the information we needed to ensure our travel went smoothly. We also felt reassured they would be available if an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our journeys went smoothly and the accommodation suited our needs. Overall, the holiday met our expectations. The booking process did not go as smoothly on this occasion as it has in the past. On a... もっと見る
企業が回答しました
Everything on our 8 day holiday by rail across Europe went PRECISELY to plan. From first phone call to delivery of all our travel documentation, Tailor Made provided a first class service. We will use... もっと見る
企業が回答しました
Mostly the travel side went smoothly which made it enjoyable. The downside was the hotel in Venice! It had great reviews and the location was brilliant but the shower we had was way to small. My hus... もっと見る
企業が回答しました
企業情報
Tailor Made Rail について
当該企業による記述
About us
Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.
How it Works
Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.
Start Planning Here
連絡先
34-36 Gray's Inn Road, WC1X 8HR, London, 英国
- 020 3322 7741
- info@tailormaderail.com
- tailormaderail.com
4.8
優良
696件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Well organised and flexible
A well organised trip with good hotels.
The company are very helpful and will customise your trip from their standard offerings.
2026年2月17日
Tailor Made Rail からの回答
Dear Thomas,
Thank you for your review, we really appreciate it. We are thrilled to hear that you found the trip to be well organised and that you enjoyed the hotels.
We hope we have the pleasure of arranging another trip for you soon.
Kind regards
The TMR Team
To the Arctic Circle and back.
We had a wonderful two week holiday working our way up to the Arctic Circle before coming south again to Helsinki. All the arrangements went smoothly both travelling and at the hotels. Can’t be faulted.
2026年1月17日
Tailor Made Rail からの回答
Dear Clive,
Thank you very much for your review. We are thrilled to hear that you enjoyed your holiday and that your Arctic Circle break went smoothly.
We hope to have you travel with us again soon.
Kind regards
The TMR Team
Warnings of bad weather
The staff kept us informed of travel changes resulting from poor weather near Malta.
2026年2月2日
Tailor Made Rail からの回答
Hi Tom,
Thank you for writing a review and your email to us after the trip. We are glad to have helped during 'Storm Harry' and are glad to hear that the trip went smoothly otherwise.
We hope to have you travel with us again soon.
Kind regards
The TMR Team
Trip from Northumberland to Naples & back…
Excellent trip from initial booking to arriving home. The staff who booked our trip were very helpful and courteous. The pre trip information was very useful. All our travel was stress free even when one of our trains was cancelled due to a rail strike in Italy so we were booked onto an alternative route and informed well ahead of time. All the hotels booked were of an excellent standard with superb breakfasts which kept us going most of the day. We had the most wonderful experience and holiday and look forward to booking another trip. Thank you Tailor made Rail. Superb!
2026年1月8日
Tailor Made Rail からの回答
Dear Helen,
Thank you very much for your review and your detailed comments. We are very happy to read that you had an enjoyable holiday and that you felt supported during the strike.
We are really pleased to know that your hotels and the breakfasts suited you well too.
We hope we have the pleasure of speaking to you again soon.
Kind regards,
The TMR Team
All aspects of itinerary worked well
All aspects of itinerary worked well. Trains and connections all as planned. Instructions and transfer information, clear and straightforward.
2026年1月20日
Tailor Made Rail からの回答
Dear Julie,
Thank you very much for your review. We are really pleased to hear that all aspects of the trip worked well for you and that you found our documentation clear. This is excellent.
We hope we have the pleasure of arranging another trip for you soon.
Kind regards
The TMR Team
An Unforgettable Rail Holiday with…
An Unforgettable Rail Holiday with Tailor Made Rail
We had an absolutely amazing 8-day holiday with Tailor Made Rail and couldn’t recommend them highly enough. Every part of the journey was seamless and perfectly organised.
We were fortunate to visit some truly stunning destinations including Salzburg, St. Moritz, Strasbourg and Zermatt — each stop offering something unique and memorable. The real icing on the cake was travelling Excellence Class on the Glacier Express. The panoramic views were simply breathtaking and made the experience even more special.
The accommodation throughout the trip was excellent, and travelling between destinations was straightforward and stress-free. Everything ran smoothly, allowing us to fully relax and enjoy the journey and scenery.
This was a truly unforgettable holiday, and we would highly recommend Tailor Made Rail to anyone looking for a beautifully planned and exceptional rail experience.
2026年1月19日
Tailor Made Rail からの回答
Dear Mr and Mrs Savage,
Thank you for your review and taking the time to write in such detail. We are thrilled that you enjoyed your holiday - the Excellence Class is wonderful indeed. We are really glad to hear that the hotels suited you and that you found the experience smooth and stress free, this is fantastic.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
A Highly Professional Travel Agency
A truly brilliant experience. This is a hugely professional travel agency who not only offer a great deal, but also ‘have your back’ every step of the way. The agent, Clara, was nothing less than amazing, she listened to our requirements and delivered exactly what we wanted, I honestly cannot speak more highly of her or the business. I will definitely use them again. Thank you, it’s so nice to see that good old fashioned professionalism and customer service is still alive and kicking
2026年1月13日
Tailor Made Rail からの回答
Hi Simon,
Thank you for your review. We are delighted to read this and to hear that you enjoyed your holiday. We are really pleased to know that you felt supported and cared for along the way too.
We look forward to speaking about your future travel plans soon.
Kind regards,
The TMR Team
Our first holiday with TMR
Our first holiday with TMR, but will certainly not be our last.
Our bespoke itinerary was relatively simple but TMR were totally flexible to accommodate our requests.
They are very responsive and efficient with all documentation supplied electronically.
The quality of the hotels selected were excellent and good value.
2025年10月27日
Tailor Made Rail からの回答
Dear Robert,
Thank you very much for your review.
We are delighted that you enjoyed your first TMR trip and that you found our service and documentation to be efficient.
We very much to have you travel with us again soon.
Kind regards,
The TMR Team
Great experience as always
The process from planning the trip to coming home.went smoothly. Staff were helpful supportive and friendly.
2026年1月5日
Tailor Made Rail からの回答
Hi Debbie,
Thank you very much for your review. We are really happy to hear that you enjoyed the holiday and that you found our staff supportive and friendly, this is wonderful.
Kind regards,
The TMR Team
Tailor Made Rail からの回答
Hi Julia,
Thank you so much for your review. We are very happy that your trip went well and that you loved the hotel in Zurich.
Thank you for also getting in touch with your overall comments too, we really appreciate it.
We hope yo have you travel with us again soon.
Kind regards
Katie Williams
Holiday to and from Prague by train
All the train connections to and from Prague were met (about 12 in total!). The hotels in Prague and Nuremberg were superb. A lovely break of 6 days over Christmas. Once again Tailor Made Rail provided us with a wonderful holiday
2025年12月29日
Tailor Made Rail からの回答
Dear Allan,
Thank you for your review. We are delighted that you enjoyed your holiday and are very honoured that you chose us for your special Christmas holiday.
It was great to have you travel with us again.
Kind regards,
the TMR Team
Would recommend this company
Clara arranged and delivered exactly what I asked for! She was really tolerant of my ‘generational anxiety’ about using the app and it really was as easy to use as she described. The hotels that she selected where well situated and absolutely outstanding standard.
The only let down was the absence of anyone on the emergency help line when it looked like the Nightjet would be cancelled on the way home, having been delayed an hour and 1/2. Eventually the train arrived but we certainly would have been on our own in a deserted station at 23:00 on a Sunday night with absolutely nothing within a mile radius open!!
Despite this glitch, which left my daughter and I feeling a little vulnerable, I would absolutely recommend this company.
(Thankyou Clara 😊)
2025年12月23日
Tailor Made Rail からの回答
Dear Amanda,
Thank you for your review, we really appreciate it.
We are delighted to hear that you had a good trip and that you enjoyed the hotel and locations as well as support from Clara.
Our Customer Experience Manager has been in contact in regard to the issues you faced getting in touch with us on the Sunday and we are extremely sorry for this, which must have been very unnerving.
Thank you for bringing this to our attention.
Kind regards,
The TMR Team
Excellent company to deal with.
The itinerary they provided/suggested could not have been better...great communication throughout the planning...very helpful all around.
2025年12月18日
Tailor Made Rail からの回答
Hi Patrick,
Thank you for your review. We are delighted to hear that you were happy with your itinerary and our planning and communication.
We really look forward to hearing from you again.
Kind regards,
The TMR Team
Cathy's 2025 Experience
This is my second experience with your company. My accommodations were centrally located and provided me access to the Christmas Markets. My hotel selections were excellent. I loved the Eurorail. Staff was professional . Responsive to any concerns I submitted to the company.
2025年12月19日
Tailor Made Rail からの回答
Dear Cathy,
Thank you very much for your review. It was great to have you travel with us again and we are thrilled that you enjoyed this holiday too. We are really glad to hear that you were happy with our service.
We hope we hear from you about another trip sometime soon.
Kind regards,
The TMR Team
Excellent swift service and response
Excellent swift service and response. Responsive to our requests. Will definitely use again.
2025年12月17日
Tailor Made Rail からの回答
Thank you for your review. We are very happy to hear you felt our responses were helpful and prompt.
It has been a pleasure to put your trips together for you and we look forward to any future travel discussions.
Kind regards,
The TMR Team
First class!
We have nothing but praise for how Tailormade Rail organised things. First class. Great itinerary. Superb and clear instructions and very prompt answers to queries.
We can’t recommend the team more highly.
2025年12月16日
Tailor Made Rail からの回答
Dear John,
Thank you for your review. We are delighted that you enjoyed your holiday and that you were happy with our service. We are really happy to hear that you felt your itinerary was planned just right for you.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
Tailor Made Rail からの回答
Dear Sue,
Thank you for your review. We are really pleased to hear that you enjoyed the Harz Railway and that you had an enjoyable trip.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
Tailor Made Rail からの回答
Dear Leeanne,
Thank you for your review. We are really happy to hear that you found our communication and service efficient and easy to deal with. We hope you enjoyed your holiday also.
Kind regards,
The TMR Team
Wonderful trip to Paris to see the Sargent Exhibition
Train times selected were very convenient. Our boutique 4* hotel was in the next door street to the Musee d'Orsay. TMR even booked the restaurants we want to dine at. Thank you!
2025年12月4日
Tailor Made Rail からの回答
Dear Peter,
Thank you for writing your review. We appreciate it. It was great to have you travel with us again and we are so pleased you enjoyed your short break to Paris.
We look forward to discussing more plans soon.
Kind regards,
The TMR Team
Excellent service
Excellent service, all of our "tweaks" were catered for, so the personalised itinerary was exactly what we wanted.
2025年11月25日
Tailor Made Rail からの回答
Hi Helena,
It is great to hear that you found the itinerary to be tailor made just right for you and that your holiday was just as you wanted.
Thank you for taking the time to write.
Kind regards,
The TMR Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。