Tailsterレビュー 

2nd update
Still waiting to be paid . I was advised as I’m not a premium member I would be paid 20 days after I withdraw the money .
I have asked can I become a premium member and get the money quicker . They actually answered me for once and now yet again have disappeared and are not answering .
So it’s onto taking them to court . No other way of dealing with these people . Just crazy as they took 30% commission on the first job I did and I have a handful of people wanting me to sit for them . They could get more 30% commissions but as I’ve told them I will not take on anymore jobs without payment .
Hopefully my reviews of these people will answer questions for others and make people steer well clear of this company

Update . My pet sit is now over . I had a wonderful dog come and stay and her owners were delighted but now guess what I’m fighting to get paid from these scammers . Please do not join and waste your money and do not pet sit if you get a job as everyone says they take the payment from the owner but don’t pay the carer . I’m taking them to court and will never use them again.

Trying to upload my id and bank details but keep asking me for a utility bill aswell. Which is in my partners name not mine. Been messaging now for days and days . No response . However if I was talking to a new client I’d get an instant message saying how it looks like you’re near to a meeting etc. this is just to get their commission . After this they don’t care one iota . Looks like I won’t be paid for the sit I’m doing right now .
I’ve done everything the way I should through the company so they get their commission and now they could not care less but don’t they realise no one will use them again after being treated like this .
Maybe look after the pet sitter and you will get multiple commissions . Think about it.
I’ll be taking you to the small claims also

Alan was really helpful in helping me registering my profile.

This app seemed perfect to get a bit of money while walking pets...I trusted them and paid, but so far after 3 months of waiting and looking i haven't got any jobs... also is very strange that the only jobs available are always the same and even though I've sent quotes they never replied... totally a scam app it's a shame. And I paid 9.99 that I've tried to get back but no one gets back to me.

Still owe me over £300 for pet sitting. I've contacted them 3 times and get no response.

They take your money and don't provide jobs. Never ever join this platform

I recently tried to signed up for a dog-sitting at Tailster website to try to expand on what I have been doing as a hobby. The sign-up process took forever, at least one to two hours, because there were so many questions and constant warnings. Every step, they kept reminding me that if I ever meet dog or cat owners outside of their platform, I will be fined. I understand having policies in place, but it felt excessive and repetitive to have to acknowledge it over and over during the process.

Then, after all that, at the final step they asked for payment. I do not understand why I need to pay upfront just to sign up, before even getting any bookings. It feels very dodgy. Afterward, I looked them up on Trustpilot and saw many negative reviews saying they do not even pay their sitters. Honestly, the whole experience is very concerning. I have signed up to much more popular pet-sitting platforms before, and none of them asked for payment just to create a profile, and none of them made the process this complicated. I would not trust them.

Thought I'd try signing up to earn a bit of extra money on the side. Hadn't even completed sign up process when I was sent an invoice and demanded I pay by the following day! This is very concerning. I didn't see anything about having to pay. Not sure this is even legal!! Have immediately closed my account which I hadn't even set up yet, and have emailed a few times asking them to cancel the invoice as I have close my account. Don't seem a trustworthy company and can see many others have had similar experiences! Stay away do not even try to sign up as they will invoice you out of the blue!

I would give zero stars if I could
1st time use and booked a carer and paid over £250
I can not longer going away due to personal reasons and have tried to cancel the booking for a refund.
The booking is months away so plenty of cancellation notice and the carer is absolutely fine but Tailster well.
I've emailed, I've messaged I've tried to phone, beware none of their numbers work, big reg flag.
I've had no response at all, they are totally ignoring me and keeping my money.
I have contacted the bank and they are now investigating and said about administration or bankruptcy and will let me know.
If it is, it could be they are still taking bookings and clients money but not paying on to carers by the sound of other reviews and forums.
I hope this isn't the case but it sounds entirely possible that it might be, so I'd say stop booking but if you do pay your carer the cash instead, but stop paying paying Tailster.
All I asked for is to cancel my bookings and have my refund but I can't even get a response so not sure if I'll ever see money again.
I'll post an update if I ever get responded to or when the bank get back to me instead.

Tailster started off as a good app, for getting paid to look after pets.
However as time went on communication was poor or non existing.
After a while I stopped getting paid, at first I got excuses then they stopped replying altogether.
I ended up taking them to the small claims court.
There are better apps like Rover and Cat in a flat and more.
However seek word of mouth and find a good pet sitter who can offer a service you require.

I wouldn't book my pets through these.

Absolutely terrible app. They never respond to you I paid for premium as I was new and wanted to see what people were quoting don't waste your time or money. They very very rarely have jobs and there is no calendar so jobs stay up for months even years. In my area there is a request from Janurary 2023 still showing. And that is one of only around 10 within 10 miles over half of which are for dates passed. Would give 0 stars if I could

If i could give 0 stars I would. never got paid for the jobs and nobody responds to emails.
Save your money and don't join them.
I recently joined Rover as is the best thing i did, easy to boo, send messages and payed in 5 days after the job was completed.
PLEASE AVOID TAILSTER

I worked with Tailster as a sitter for 3 years. In the last year I had occasional problems getting paid, usually eventually sorted out. Phone support non existent, literally never managed to get through to a single person. Email support patchy.
By the end of 2024 they owed me over £1000 in unpaid completed bookings. Something they initially promised to look into and then stopped responding to. I’ve been chasing them for almost 3 months now. They dissolved their company in December and sold it to….the CEO of the same company. Seriously dodgy. Leaving a whole bunch of carers out of pocket.

This is the worst pet sitting platform. They take a lot from pet sitters but provide no service, and it is impossible to get in touch with them. They do not pay the pet sitters. For pet owners: use another platform, like Cat in a Flat, for example – it’s much better.

I did a cat sitting job over Christmas. I got the money in the wallet after several days (was told it would be 2 days after the end of the job)...and then I would get the money transferred to my bank account after 20 days from withdrawing from my wallet. It's now been more than 5 weeks and still not been paid. I've chatted online (not a great service as so slow to respond) who have said I need to email. I already emailed them a few times and no reply. I've now reached out to the CEO on LinkedIn but I'm not pinning much hope there. There are other websites much better service to their carers and take less commission!

All the recent 4 and 5 star reviews are fake they do not make reference to Tailster not paying the moneys owed from pet sitting, check out my reviews from May, April and Feb 24 and these are a true account of how bad Tailster are, once I finally got my payment I cancelled my involvement with Tailster and join with 3 more trust worthy companies.

Do not join, after paying the required insurance fee to be able to charge for jobs there has been zero activity. I contacted them twice asking for help and nothing. Feels like a scam and I wish I had read the reviews earlier.

The speed of service. And I really liked the tone of the conversation.
At he end my issue was solved in matter of minutes.

The customer service, a Mr aman was polite and very helpful

They get all of these five star reviews by people who are just first signing up, By saying they can get extra perks for the site for giving them a good review.
But,If you have any problems after signing up,regarding money or anything,they will ignore you. Stay away from this site. Its a scam.

Signing up for a Tailster account was super easy! Aman was especially helpful in helping me to set up my account, they were able to manually approve profile so the process was even quicker! They were lovely and were really helpful with giving assistance with anything I needed to set myself up as a carer.