TakeTours レビュー 

I am deeply disappointed by the rigid and unhelpful customer service I received during a serious family medical emergency. My family doctor explicitly advised against traveling due to an urgent health situation, prompting me to reach out for assistance with a rescheduling request or a partial refund.Initially, customer service informed me that because this was a group booking, individual changes were impossible, and the entire group would need to reschedule together. After a lot of effort, I managed to convince the entire group to change their plans.However, once everyone agreed and I requested the change, the customer service team shifted their stance. They claimed that no dates were available for the entire year and that the hotel could not be rescheduled, offering absolutely zero flexibility or solutions. I even offered to accept any alternative date—including dates in the next calendar year—but was flatly refused.It is incredibly disheartening that this company shows zero empathy or consideration for documented medical emergencies. The service is unhelpful, inflexible, and completely lacks compassion.

Take tours took my money to book a tour that was departing Tuesday. The night before, on a call, they told me the tour was overbooked and I would have to pay an additional fee to stay at a different hotel. They then rescheduled the tour to Wednesday. They then told me the Wednesday tour was also overbooked and said my only option was to reschedule to Thursday. Multiple rounds of calls later, I’m not sure if they were ever intending to put me on a tour at all.

Tour guide did not behave well and did not give that service what we were expecting. The tour bus was small in size for 12 to 14 people. Despite our some physical issues that caused big back pain to me and leg pain to my wife we were given the back seats for two time and did not allow to sit in the front seat for long hours drive instead the guide gave the front seat to one family twice despite our complain. Also he was treating us like we are in a boot camp and have to wake up 5am, have breakfast by 6am and be in the bus by 7am sharp which was very inconvenience. Also he took us early in the morning by 7:30 or earlier in the Yellowstone park on 2nd day while there was no other tourist and was very cold and left us our group after showing the path to walk ourselves and he did not care that Yellowstone also have a wild life and going so early alone in the morning was dangerous and my wife was not able to walk fast and got out of breath and everyone was gone already. We did not enjoy at all in that condition. It was such a horrible experience with this Take Tour company. After complain to company they only gave us a little friction of refund which was not even half of the total tour cost including driver tips and parks entrance fee which looks to me too high and not worth of the tour.

I had a wonderful experience with the tour company. Our guide Steve did a brilliant and amazing job of coordinating the entire tour and showing us the places. It was overall a beautiful and pleasant experience

We took 8-Day Yellowstone, Mount Rushmore, Grand Teton, Antelope Canyon Tour from Los Angeles/Las Vegas tour.

This tour was poorly organized, exhausting, and far too expensive for what we got. If you can drive, do this trip on your own.

The schedule made absolutely no sense. We woke up at 5 a.m. every day, followed every instruction, and still didn't get to experience sights properly. There were two days allotted for Yellowstone National Park, yet we never got to properly see the main attraction, the Grand Prismatic Hot Spring. On the first day, we reached the park in the afternoon and only got to that Grand Prismatic Hot Spring around 6 p.m.(after sunset), when it was already foggy and visibility was zero.

The next morning, we started again at 7 a.m., but it was so early and freezing that everything was covered in fog. We finished by 10 a.m. and then spent the entire rest of the day just driving. Instead of sightseeing during the beautiful daytime hours, Most afternoons were spent driving, arriving at hotels by 5 p.m. with nothing to do nearby. What kind of tour plans are like this? It was ridiculous and so disappointing.

The website claims, “Meals are not included in the tour price, but your guide will arrange stops at a variety of carefully selected restaurants and food outlets along the way. There will be plenty of options to suit most dietary preferences, and vegetarian choices are always available.” This was completely false. We repeatedly stopped at McDonald’s or Chinese restaurants with no vegetarian options, and sometimes we weren’t even near any place that served vegetarian meals. I understand that in some areas it can be difficult to find vegetarian options and I was prepared for that but it happened everyday + guide’s lack of flexibility. For example, at Crazy Horse, the only restaurant available didn’t even have chicken, so half the tour went without a proper meal. When we asked if he could stop somewhere with at least 4–5 restaurant options, he flatly refused, saying, “I can’t. If somebody wants steak, I can’t stop based on others’ preferences.” Six out of twelve people on our bus couldn’t eat anything, and he told us to “eat around it and be more accommodating.” This was extremely disrespectful. This isn’t about being picky—it’s about basic dietary needs.

Also, breakfast wasn’t provided on Day 1 or Day 3.

If it is "Mandatory fees" then it should be included in the tour package price. Similarly, tips should never be mandatory—tipping is meant to reflect the quality of service, not to be forced on travelers. To make things worse, even though we paid the mandatory service and tip fee on the first day, the guide later announced that the tip we paid didn’t go to him and asked everyone to tip again. He repeated it multiple times, even personally approaching people. Tip should never be mandatory; it is supposed to be based on service. This was unprofessional and made everyone uncomfortable.

We also reached out to their customer service about this experience & left message, but we never heard back. The lack of support added to the frustration.

The Vegas optional tours are not worth the money at all. The price is outrageous—$50 for the night tour and $50 for the day tour. You can get to the exact same places for just $8 using the public Deuce bus, which runs along the same route. Most destinations are easily accessible by bus or even on foot, so paying for these tours is unnecessary.

Jason and everyone associated with the Take Tours agency are just frauds! Beware of these daylight robbers!
Take Tours has multiple hidden charges and multiple "mandatory" tour visits even if it does not appeal to you and the tour guides get very rowdy and aggressive if you insist that you would be fine with sitting around the visitor area or the gift shop. They also charge extra than the tickets are really worth and expect you to pay a 25% tip for their sh***y service. Worst! Avoid at all costs!

Killy导游认真负责，和蔼可亲，服务好，

Kelley is an amazing guide who explains everything about the place and made us very comfortable! I would recommend their tour services for East Coast tours!

Everything is on time and service is really good. Kelly is our tour guide and she is very polite and explained everything.

She was ready to solve our questions and requests

Really great tour guide who was extremely patient and understanding when people were running late.

Enjoyed the tour. Our tour guide Kelly is on the top of things.

Me and my family of 7 went of 2 days trip with Kelly our tour guide. Even with a big group she was helpful till the end. For the amount I paid for this trip, I think I got my money’s worth. It was a packed 2 days.

It was really quality time and life long memories together ❤️
Services were really great 👍

The tour was nice until we had bus accident in the way back to New York because of the driver speed and lost his control
There was no seat belt and the guide didn't notice us to use it

This is a good memories. Also Kelly is a tour guide she help our a lot