It was hard to decide what rating to give, since the meals themselves are very good. Thereâs a good range, the nutrition is on point and they taste great. If the customer service and packaging... ãã£ãšèŠã
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I have tried ready made meals before and been disappointed with them. So its a great surprise to finally find a company who provide high quality food. The food is simple to prepare and the taste is of... ãã£ãšèŠã
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I have used Gousto, Hello Fresh and Prep Kitchen for extended periods over the past few years but am so happy I finally found Tastily. It is in a league of its own with meals that not only look and ta... ãã£ãšèŠã
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A great variety of chef-designed meals, nutritionally balanced and prepared with care. Packaging is sustainable and travels well, food is chilled and lasts as long as it should. Website is efficient a... ãã£ãšèŠã
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Tastily is a subscription-based meal delivery service showing that nutritious and sustainable food can be convenient, and delicious too.
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Unit 8 Coopers Place Business Park, GU8 5SZ, Wormley, è±åœ
- 020 4530 8336
- hello@tasily.co.uk
- tastily.co.uk
3.9
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Iâve been ripped off in my time but this is something else
Iâve been ripped off in my time but this is another level, my 5 year old niece could cook better meals than this, I canât even begin to describe how terrible it is
2022幎9æ21æ¥
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Tastily ããã®åç
Hi Gareth,
We are sorry to hear you had a bad experience with Tastily and you did not enjoy the meals. It's always disappointing to hear negative feedback like this as our chefs work very hard to produce delicious, healthy pre-made meals for our loyal customer base. I believe Will, our founder, got in touch with you to learn more about the issues you have faced and to do everything he can to help!
Thanks for leaving your thoughts either way, and have a great day.
Frankie
Most meals have been fine
Most meals have been fine. However, beef brisket massaman was a let down! 28grams of beef only which was 2 tiny strips. Over shadowed with rice and green beans! Flavour was nice but should not have beef in the title as it was hardly a beef meal.
2022幎9æ19æ¥
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Tastily ããã®åç
Hi Sarah,
Thank you for giving your feedback and notifying us of this issue, we'd like to rectify this immediately for you - please could you reach out to our team on hello@tastily.co.uk regarding this and we'll be happy to help!
The Beef Brisket Massaman is a resounding favourite among our customers so it's a shame to hear you were unable to enjoy the meal as well - 28 grams of Beef is definitely not the correct portion size, it should be 3 times that much! Our team of chefs pack each meal individually by hand so occasionally errors can occur.
During routine checks we ran last week, we found one of our scales on that line turned out to be faulty and this has now been replaced. We have now put additional procedures in place to ensure this doesn't happen again so our meals are consistently delicious and filling!
Many thanks,
Frankie
High quality , consistent , and reliable delivery
Iâve used Tastily for over 12 months now - the food quality is consistently high, the menu choices are varied, and the time saving is massive for us as working parents with young children. Would 100% recommend. Favourite meals are sausage and fennel risotto and the recently added spicy chicken.
2022幎9æ18æ¥
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Tastily ããã®åç
Hey Cat,
Thanks so much for this review, I am really pleased that you have been enjoying the service and that we are able to make your lives a little bit easier with your busy schedule and family life!
We are excited about even more dishes coming onto our menu for you to enjoy :)
Cheers,
Frankie
Wow!
Wow!
I've tried numerous food delivery services on the market. The ones that you need to cook, the ones that I frozen, the ones that are readily made etc.
This one is the best, no competition. Packaging is good. Preparation is easy. But the most important thing -- the taste! Other services are very heavy on spices and/or lean to more popular dishes. On tastily you get dishes from around the world, without (much) weird ingredients, and they taste amazing.
Thanks!
P.S. Please do breakfasts as well!
2022幎9æ7æ¥
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Tastily ããã®åç
Hey Mikhail,
Thank you so much for sharing your experience with Tastily!
I'm really glad you are enjoying the wide variety of dishes we have on the menu and its great to hear that we are providing the best tasting and most convenient food service out there! We are always looking to be as creative as possible with our recipes and take culinary inspiration from all around the world. We look forward to cooking up more for you to try!
Thanks,
Frankie
Tastily ããã®åç
Hi Mary,
Thanks for much for this review, really happy that you are enjoying your time with Tastily!
Excellent meals
Excellent meals. Healthy and very tasty. Great portion sizes too. Highly recommend
2022幎8æ26æ¥
Tastily ããã®åç
Hey Jacqueline,
Thank you for sharing your Tastily experience, really pleased that you are enjoying our meals. We look forward to cooking up more dishes for you to try!
Let down by delivery service
I have been ordering from Tastily weekly for a while now. The meals are excellent, good choice, decent size and tasty. However, the delivery service is dreadful. Multiple failures from DPD that Tastily have had to resolve and refund. Out of the last three weeks two of them have not even attempted delivery due to issues at DPD, even when they do deliver they drop the parcel at the door and don't even bother ringing the bell leaving the box outside in the sunshine. The cold packs and insulation don't work as well as deliveries I have had from Mindful Chef, and if in the sun the product will get warm. If it were not for the delivery service I would give five stars, but the delivery service is just worst DPD need to be replaced.
2022幎8æ25æ¥
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Tastily ããã®åç
Hi Alistair,
Thank you for giving us your honest thoughts on your experience with Tastily. I am really happy to hear that you have been enjoying our food, so thank you for sharing! :)
We are proud to say that all our packaging is sustainable, and we want to ensure that it is efficient at keeping your meals cool and fresh at all times. An overheated delivery is the last thing our customers want to come home to! In the recent extreme weather, it may have unfortunately been unavoidable that this has happened to a delivery left in a sunny spot by a courier. We will always endeavour to offer free replacements on occasions like this wherever we can.
Although DPD usually provides a reliable service with successful deliveries, we understand how frustrating it is when DPD lets both us and the customer down. We are working very hard with DPD to iron these issues out and ensure that all of their drivers take sufficient care when delivering our fresh meals to you to enjoy.
I hope that we can cook for you again in future with the smooth, consistent delivery service that we aim to provide!
Frankie
Tastily ããã®åç
Hey Angela,
Thank you for sharing your Tastily experience, we are really glad to hear that you are enjoying the service! :)
Excellent customer service
I had a major problem with my account due to the website development agency failing the company. My problem has now been resolved, and I am told that a new website is being launched next week. I have been offered a complimentary box in recompense, which I am delighted to accept. It's a pleasant change to find a company which actually cares for it's customers.
2022幎8æ1æ¥
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Tastily ããã®åç
Hi Gill,
Thank you so much for your lovely review! I'm really glad we were able to sort out these issues for you and that you enjoy your free box of meals :)
Tastily ããã®åç
Hi Alec!
Thank so much for this 5 star review - really glad to hear that you are enjoying your experience with Tastily! :)
Would recommend to anyone!!
Great fresh food would recommend to anyone who is on the go and looking for a fresh home cooked meal. Also really enjoyed the sample IPA beer and would like to buy some if they become available to buy on the website.
2022幎7æ21æ¥
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Tastily ããã®åç
Hey Lewis!
Thanks so much for your lovely review! Really glad to hear that your are enjoying the food - our samples are from Nirvana Brewery so go check them out for even more delicious IPA's!
Looking forward to cooking up more exciting dishes for you to try :)
Bit pricey but really good
These meals are a bit pricey if you compare them to traditional microwaveable ready meals. The reason is that they are nothing like the normal stoodge. They taste like restaurant food with incredible flavours and good quality ingredients. Worth trying at least once for the experience if nothing else
2022幎6æ29æ¥
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Tastily ããã®åç
Hey Will!
Thank you so much for sharing your Tastily experience! We really appreciate it and are so glad to hear your are enjoying the service!
We look forward to cooking up more exciting dishes for you to try :)
Frankie
Had a complicated account issue dealtâŠ
Had a complicated account issue dealt with quickly and positively! Good customer service and good food.
2022幎6æ24æ¥
Tastily ããã®åç
Hey Darren,
Thanks so much for this lovely review! Really glad to hear that you are enjoying the food, and we are always happy to help! :)
Frankie
Bland food, food poisoning and bad customer service / experience
After consuming Tastily's Indonesian chicken stir-fry on 15 May 2022, I began experiencing food poisoning-related symptoms.
I reported this immediately to Tastily's customer service. They replied the following day to get further details, which I provided within minutes.
At the time of writing this review, there has been no further communications or compensation from Tastily.
I would assume they were hoping I'd forget about this matter. I haven't.
---
When I had an ongoing subscription, I tried, unsuccessfully, to update the payment method to a different card.
After being advised by customer support, I tried using a different browser. This made no difference, because the issue was always on Tastily's end.
I was informed that recent "IT upgrades" had resulted in various website issues. One of which was preventing customers from updating their payment methods. If this was a known issue, why was my time wasted with pointless troubleshooting?
---
I am not convinced by the allegation that "Michelin-trained chefs" are responsible for these bland, lifeless meals.
I would not recommend Tastily to anyone.
2022幎6æ13æ¥
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Tastily ããã®åç
Hi Jamil,
I'm very sorry to hear that you have had a bad experience with the service. We have issued you a full refund as you did not receive the standard of service that we endeavour to provide. We appreciate your honest feedback as we are always striving to improve the service to be the highest quality possible for our customers.
We work very hard to respond to our customer complaints as quickly as possible in our operating hours of 9-5:30 Monday - Friday so weâre really sorry that one of your messages was missed by mistake!
Following your experience with this meal, we adhere to very strict food hygiene and safety protocol in our kitchen so an incident like this is extremely rare. We are rigorously reviewing these processes as an urgent priority to ascertain what caused this and rectify it with immediate action.
Itâs a real shame that your Tastily experience was not a good one, but thank you for giving Tastily a go in any case!
Frankie
Tasty Tastily!
Recipes are very nice, with the exception of a lack of seasoning. My husband likes the large size, regular is perfect for me
Pros: lots of veg
Good choices
Regular or large size
Cons: no salt
Iâd prefer to give it 3.5, but the lack of salt means it canât be a 4
2022幎6æ12æ¥
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Delicious and easy food option
Delicious and easy food option. Tastily also provided good customer service and regular communication about changes. Overall a great experience.
2022幎6æ7æ¥
Tastily ããã®åç
Hey Jennifer!
Thanks so much for sharing your experience at Tastily :) Really pleased to hear that you are enjoying the delicious food and service overall! We can't wait to cook up more tasty dishes for you to try!!
Frankie
Tastily ããã®åç
Hey Karen!
Thanks so much for sharing that feedback! Glad to hear you are enjoying the food, our Satay Prawn is very popular - one of our top 10 dishes so available every week for you to enjoy!
We look forward to cooking more dishes for you to try! :)
Frankie
Bought while having kitchen refit.
Bought while having kitchen refit.
Very tasty.
Made not being able to cook for 3 weeks much more bearable.
2022幎5æ27æ¥
Tastily ããã®åç
Hey Mike!
Thank you so much for sharing your experience with Tastily! So glad that you are enjoyed the meals and that we could make your life a little easier whilst having your Kitchen re-done! :)
Frankie
Early days but very impressed so far
2022幎5æ21æ¥
Tastily ããã®åç
Hey Adrian!
Thank you for sharing your Tastily experience so far, so glad to hear that you are enjoying the service! We look forward to cooking up more exciting dishes for you to try :)
Frankie
Really enjoyed the food and Variety
2022幎5æ9æ¥
Tastily ããã®åç
Hey Jodie!
Thank you so much for leaving this review, it's so great to hear this positive feedback and that you are enjoying the variety of our meals! We look forward to cooking up even more new and exciting dishes for you to try :)
Frankie
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