While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... ãã£ãšèŠã
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I absolutely love these shoesâthe color is amazing, and the finishing is excellent. The quality really stands out, and Iâm very happy with my purchase. I will definitely be buying from you again.... ãã£ãšèŠã
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I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now alw... ãã£ãšèŠã
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Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... ãã£ãšèŠã
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Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
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Carousel Way, Riverside, NN3 9HG, Northampton, è±åœ
- +442078460172
- help@tblon.com
- tblon.com
4.6
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A truly great purchase
The ease of the purchase, on time shipping, and the quality of the shoe made this a truly great experience.
2026幎3æ27æ¥
Thomas Bird London ããã®åç
Dear Kelvin,
Thank you for your review of Thomas Bird we really appreciate you taking the time to comment. We are pleased to hear you found the whole shopping experience easy and that you like your new shoes. We hope to see you back shopping with Thomas Bird again soon.
Kind Regards
Ann
Too strict of a return policy
Too strict of a return policy. Unclear and unrealistic expectations
2026幎4æ14æ¥
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I literally took TWO steps on the toâŠ
I literally took TWO steps on the to try it out. And it instantly scuffed, which means I can't return it, which means I wasted hundreds of dollars for nothing.
2026幎4æ13æ¥
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Thomas Bird London ããã®åç
Dear Solomon,
Thank you for your review of Thomas Bird. We are really pleased to hear how happy you were with your shopping experience and the shipping. We hope to see you back shopping with us again soon.
Kind Regards
Ann
order review
The shoes are lovely and the customer support and after sales follow up are superb
2026幎3æ17æ¥
Thomas Bird London ããã®åç
Dear Mohammed,
Thank you for your review. Weâre thrilled youâre pleased with the quality of our products and the customer service and after sales support We really appreciate your support and look forward to serving you again soon.
Kind regards,
Samantha
Slow but Sure Customer Service
While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that issue. Now me paying for shipping the second time wasnt optimal, but in the end was okay. Never use USPS for something this expensive THOMAS BIRD LONDON!!
2026幎3æ9æ¥
Thomas Bird London ããã®åç
Hi James,
Thank you for your 5 star review, we do endeavour to resolve any issues should they arise . We appreciate your co-operation and glad you were happy with the service we provided.
We look forward to you shopping with us again.
Kind regards
Samantha
Thomas Bird London ããã®åç
Hi Richard,
Thank you for your 4 star rating.
We look forward to you shopping with us again.
Kind regards
Samantha
I absolutely love these shoesâthe color⊠Exceptional Craftsmanship and Stunning Color
I absolutely love these shoesâthe color is amazing, and the finishing is excellent. The quality really stands out, and Iâm very happy with my purchase. I will definitely be buying from you again.
Shipping was good, not great, but acceptable overall.
I purchased the blue Oxford, and Iâm now interested in the olive color in size US 9. Please let me know when it becomes available.
2026幎3æ4æ¥
Thomas Bird London ããã®åç
Dear Frank,
Thank you for your lovely comments. I agree the Hampton Penny Loafer in Blue are a lovely colour and stand out so well whatever you pair them with.
Standard shipping to the US can be a bit slow as we have encountered a few issues so we would always recommend upgrading to Priority shipping with Fedex for a quicker service.
We hope to see you back again soon and I will make sure we add you to the back in stock report for the Olive Green Hamptons too.
Kind Regards
Ann
Thomas Bird London ããã®åç
Dear Charlie,
Thank you for your lovely words. We do believe the Custom Patina Bensons are so nice and being hand dyed they are so individual. We hope you enjoy wearing them.
Kind Regards
Ann
Great Quality Shoes & Customer Service
Shoes were as described and great customer service regarding a size return.
2026幎3æ4æ¥
Thomas Bird London ããã®åç
Dear Aaron,
Thank you for your review. Weâre thrilled youâre pleased with the quality of our products and the service. We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Thomas Bird London
Very pleased with products and service.
2026幎2æ27æ¥
Thomas Bird London ããã®åç
Dear Alan,
Thank you very much for taking the time to review Thomas Bird. We always appreciate hearing from our loyal customers and we really love to hear how happy you are with our products and service. We hope to welcome you back soon.
Kind Regards
Samantha
I bought a blue pair of Chelsea bootsâŠ
I bought a blue pair of Chelsea boots with a blue belt. I also bought a black pair of Chelsea's and accidentally bought another blue belt. And I was contacted and asked was I sure I wanted a blue belt instead of a black belt that helped me tremendously forgetting a black belt with black boots.
2026幎2æ24æ¥
Thomas Bird London ããã®åç
Hi Larry,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you were with our customer service. We always try to ensure everything is checked carefully prior to despatching orders as we know mistakes can happen. We hope you are enjoying wearing your boots and belts.
Kind Regards
Ann
Nice shoes !
2026幎2æ23æ¥
Thomas Bird London ããã®åç
Dear Richard,
Thank you very much for your short but to the point review, we do sell nice shoes! We hope you enjoy wearing them.
Kind Regards
Ann
Absolute flawless quality
Absolute flawless quality! if these are the last pair of shoes ever I own, I will be happy!
2026幎2æ23æ¥
Thomas Bird London ããã®åç
Dear Nick,
Thank you so much for your lovely review of our Montana Wingtip Boots. We are so pleased to hear how much you like them and hope you continue to enjoy wearing them.
Kind regards
Ann
A wonderful experience
Creating an online Retail experience that feels like the best of more traditional shopping in store is very difficult to achieve in the more luxury end but TB have managed to achieve exactly that. From the website browsing, through ordering to delivery & then the product itself was first class.
2026幎2æ23æ¥
Thomas Bird London ããã®åç
Dear Andy,
Thank you so much for your very kind review. We always appreciate feedback and we are so happy to hear that you found the whole shopping experience with Thomas Bird to be smooth and enjoyable. We hope you enjoying wearing your Eastwood Chelsea Boots.
Kind Regards
Ann
The quality product
The quality product. The communication with the store staff as it related to the delivery of the product. I give the staff & product a 5 gold star rating. Birmingham Alabama
2026幎2æ5æ¥
Thomas Bird London ããã®åç
Dear Orville,
Thank you so much for your kind review. We are so pleased to hear how happy you are with our products as well as our service and we look forward to welcoming you back again soon.
Kind Regards
Ann
Lovely boots
Lovely boots! Very well made. Love the vintage look of the wing tip.
Shipping times were prompt. And communication from the staff about exchanging for a different size was easy.
2026幎2æ2æ¥
Thomas Bird London ããã®åç
Hi Lauren,
Thank you for your wonderful feedback. Weâre thrilled to hear that you love your boots and the vintage look.
Thank you for the feedback on our customer service, our aim to help our customers.
We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
Everything is first class.
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now always my first option for new shoes or boots. Thanks Thomas Bird!
2026幎1æ29æ¥
Thomas Bird London ããã®åç
Dear Lee,
Thank you so much for such a lovely review of Thomas Bird. We always appreciate all the feedback we receive from our customers and really enjoy hearing how our shoes and boots fit and look. We hope to welcome you back to Thomas Bird again soon.
Kind Regards
Ann
The service is second to none
The service is second to none. Ann communicates in a very professional manner. I love dealing with this company.
2026幎2æ5æ¥
Thomas Bird London ããã®åç
Dear Chuck,
Thank you so much for your kind comments and review of Thomas Bird. We always appreciate feedback and you have been a very patient customer waiting for new stock to arrive. We hope your son is loving his Henley Loafers.
Kind Regards
Ann
Bond, James Bond
Serious craftsmanship and timeless style. Sean Connery in Goldfinger stuff.
2026幎2æ2æ¥
Thomas Bird London ããã®åç
Hi Jeffrey,
Thank you for your wonderful feedback. Weâre thrilled to hear that everything was to the liking and the craftsmanship and styling impressed you. We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
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