Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... もっと見る
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I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
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Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
連絡先
Landmark House, 1 The Broadway, IG10 2FA, Loughton, 英国
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4.7
優良
376件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Ordered at about 3pm and was delivered…
Ordered at about 3pm and was delivered same day before 5pm excellent service from these guys!
2022年10月29日
The Cigar Holder Ltd. からの回答
Dear Ronnie
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Next Delivery not
I had expected delivery next day by DHL. The order was sent by royal
Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
2022年10月28日
The Cigar Holder Ltd. からの回答
Dear Neil
Thank you for taking the time to share your feedback. In order to receive DHL Express Delivery Guaranteed NEXT DAY UK (Mon - Thur) you have to place your Order by 2pm. Your order has been placed at 7:43pm unfortunatelly, therefore you did not qualify for DHL Next Day Delivery.
As customer satisfaction is our top priority, and even if you did not qualify for next-day delivery (due to the late timing of placing your order), we still chose to ship your order with Royal Mail Next Day Guarantee Delivery Service. We have provided all the information via email, but it looks like we have failed based on your three star review.
We would like to thank you for shopping with us and we hope you still consider us in the future!
Kind Regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Domenic
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Fantastic service and communication
Fantastic service and communication, really pleased with the product too. Highly recommended.
2022年10月11日
The Cigar Holder Ltd. からの回答
Dear Diane
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Definitely recommended
Definitely recommended, super fast shipping, friendly and helpful staff!
2022年10月7日
The Cigar Holder Ltd. からの回答
Dear Willy
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Very informative kept me up to date on…
Very informative kept me up to date on my package will be buying again writing another review when the cigars arrive!
2022年10月10日
The Cigar Holder Ltd. からの回答
Dear Reece
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Excellent service
2022年9月27日
The Cigar Holder Ltd. からの回答
Dear Rakesh
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Desislava
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Really high quality cigars and a nice…
Really high quality cigars and a nice gift was sent with them which was a nice surprise.
2022年10月6日
The Cigar Holder Ltd. からの回答
Dear Ben
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
unbeatable service
great service, received a call to confirm delivery almost as soon as i hit payment button. delivered later int eh day and had a great friendly and knowledgeable chat with Razvan.
2022年9月13日
The Cigar Holder Ltd. からの回答
Dear J Torz
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Simply amazing
2022年9月1日
The Cigar Holder Ltd. からの回答
Hello Marlon
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Brilliant customer service
Easy to use website, helped out on extra order being put with previous order to save on delivery.
Will be using again.
2022年8月18日
The Cigar Holder Ltd. からの回答
Hello Reece
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
They are quick and didn’t waste my…
They are quick and didn’t waste my time. My order was processed within the next few hours after I ordered and it was delivered shortly after.
2022年8月19日
The Cigar Holder Ltd. からの回答
Dear Patrik
Thank you for taking the time to share your valuable feedback! We are pleased to hear your order arrived in perfect condition and that you are happy with your purchase.
We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Stephen
Thank you for your lovely review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Ltd.
The Cigar Holder Ltd. からの回答
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Ltd.
speedy shipping
speedy shipping, sticks came in excellent condition with a humidification packet. My only complaint is there was no bubble wrap or other protective material in the package.
2022年7月31日
The Cigar Holder Ltd. からの回答
Hello Anna
Thank you for taking the time to share your valuable feedback! We are pleased to hear your cigars arrived in perfect condition and that you are happy with your purchase.
Regarding the packaging, we are currently using a hard case, a plastic bag, and a foam protective sheet to ensure cigars are safe during transportation. Following your feedback, we are looking to use bubble wrap in the future, thank you very much for your suggestion!
Enjoy your cigars and we look forward to serving you again!
Kind regards
The Cigar Holder Team
Very Impressed, Quality Workmanship and Good Price
I received my Cigar Case promptly and very well packaged. I wasn't expecting it being so well presented. Also I received a discount so I was very impressed with the cost considering the quality of the leather and stitching. A lot of attention to detail.
2022年7月21日
The Cigar Holder Ltd. からの回答
Hello Dean
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Ltd.
Fast friendly service
2022年7月16日
The Cigar Holder Ltd. からの回答
Dear Paul
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder
The Cigar Holder Ltd. からの回答
Dear Glenn
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder
Fantastic, personable and friendly service
Honestly, Razvan is absolutely fantastic- I’ve only recently taken up smoking cigars again since my late father-in-law passed (who loved his cigars). Razvan’s advice and passion for cigars is clearly so evident and he has guided me (as a novice) so well. In addition, the door-to-door service (being local) is brilliant and he is a real pleasure to do business with. Thank you Razvan. You offer such a great (and in many ways) a unique service as well as having an extensive selection of cigars.
2022年6月24日
自発的なレビュー
The Cigar Holder Ltd. からの回答
Dear Sam
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words, and we really appreciate sharing your experience with us. Thanks again for choosing The Cigar Holder and we can’t wait to see you again!
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