Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... もっと見る
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... もっと見る
企業が回答しました
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
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Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
連絡先
Landmark House, 1 The Broadway, IG10 2FA, Loughton, 英国
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4.7
優良
376件のレビュー
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ネガティブなレビューの 100％に回答しています
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The Cigar Holder Ltd. からの回答
Dear Felix
Thank you so much for taking the time to provide feedback, and we are thrilled to hear that you love your cigar holder! We take great pride in our craftsmanship and traditional approach to our products, and we are delighted that you are happy with your purchase. Please feel free to reach out to us if you have any further feedback or questions. Thank you again for choosing our brand!
Best regards
The Cigar Holder Team
Excellent purchase = regularly returning customer
You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The cigars arrived in five days, beautifully wrapped and with the miniature Bovedas intact. It's obvious that you care are your business, customers and cigars themselves. For those reasons, Cigar Holder is now on my list of regulary online cigars dealers. In fact, I just ordered a half-dozen Upmann Magnum 54s and HdM Epicure No. 2s, knowing they'll arrive in superior condition. Nicely done!
2023年2月3日
The Cigar Holder Ltd. からの回答
Dear James
Thank you for taking the time to provide such positive feedback about our site and services. We're thrilled to hear that you found our website easy to use and that your experience shopping with us was a positive one.
We take great pride in ensuring that our customers receive the highest quality products and exceptional customer service. It's great to hear that our efforts have not gone unnoticed and that you are now a regular customer of The Cigar Holder.
We appreciate your trust in us and we look forward to providing you with the same level of service in the future. Enjoy your Upmann Magnum 54s and HdM Epicure No. 2s! If you have any questions or need assistance in the future, don't hesitate to reach out to us.
Best Regards
The Cigar Holder Team
wedding gift
This was a wedding. Order arrived promptly, well packaged and looks like a great gift!!
2023年4月12日
The Cigar Holder Ltd. からの回答
Thank you Kev ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
I live in New York and only after 2…
I live in New York and only after 2 days, my package arrived. Quickest delivery ever!
2023年4月10日
The Cigar Holder Ltd. からの回答
Thank you Sam ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Marcus,
I apologize for any frustration and inconvenience caused by the delay in delivering your order. Our records show that the order was dispatched immediately, but unfortunately, the Royal Mail failed to deliver it within the expected timeframe. I understand that this has caused you some inconvenience, and I want to assure you that we take such matters very seriously.
In light of this situation, we have processed a refund for the shipping fee you paid, and this should reflect in your account within the next 3-4 days. Additionally, we are working with our courier to ensure that such delays do not occur in the future.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Ralph ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Giuliano ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Good service
Good service. Nice quality cigars - would have preferred a guillotine over a V cutter for bigger cigars but only a small issue.
2023年2月17日
The Cigar Holder Ltd. からの回答
Dear Katie
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Ottimo negozio online
Cercavo accessori originali da regalare ad un amatore di sigari, nella mia città non ne ho trovati come desideravo. Ottimi prodotti, bellissimi come da foto e descrizione del sito, sono certa che il mio compagno li apprezzerà molto. Velocissima la spedizione. Sito consigliatissimo!!!
2023年2月2日
The Cigar Holder Ltd. からの回答
Thank you for your review! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Michaela
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Brilliant service and over the moon…
Brilliant service and over the moon with the cigars I brought, they’re a last minute Xmas present and they were so quick on the kerb side delivery. Really recommend
2022年12月17日
The Cigar Holder Ltd. からの回答
Thank you Tayla ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Superb service
Superb service. Super fast confirmation and next day delivery. Very impressed
2022年12月15日
The Cigar Holder Ltd. からの回答
Dear Julian
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Brenda
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Grant
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Great quality and delivered asap
2022年12月1日
The Cigar Holder Ltd. からの回答
Dear Sam
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Literally amazing.
Literally amazing.
From calling them - easy to talk to.
Delivery - seamless.
Pricing - competitive.
Presentation - extraordinary.
I am not the type of person to be easily impressed but they’re so good, in fact I would venture fund them.
2022年11月22日
The Cigar Holder Ltd. からの回答
Dear Ali,
Thank you very much for taking the time to share your feedback and to leave us such an amazing review. We are thrilled to hear you have enjoyed your experience with us.
We appreciate you being our customer and our team is very grateful you help sharing the word about us.
The Cigar Holder Team is looking forward to seeing you again soon!
Kind Regards
Raz
The Cigar Holder Ltd. からの回答
Dear Donna
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Great service highly recommended
2022年11月4日
The Cigar Holder Ltd. からの回答
Dear Gurpal
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
The Cigar Holder Team
Amazing experience as always
Amazing experience as always. 3rd time I buy from Raz, 3rd time I rate him with 5 stars. Keep going. Awesome service
2022年11月9日
The Cigar Holder Ltd. からの回答
Dear Dani
Thank you for taking the time to leave us another super kind review. We are thrilled that you loved your experience with us. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again.
Best Wishes
Raz
Fantastic quality and choice
Bought the cigar sampler as a gift for my husband. Beautiful packaged with care and wrapped in branded tissue, it felt special and worth the money. Delivery was prompt and on time with regular updates by text. My husband was thrilled and appreciated the added vshape cigar cutter. He described the sampler as an excellent beginners selection to better understand the varying quality and strengths of cigars from around the world. I would highly recommend and would buy from this site again for reassuring quality, value for money and great customer experience.
2022年11月2日
The Cigar Holder Ltd. からの回答
Dear SuP
Thank you so much for taking the time to leave us such an amazing review! We are so happy to hear you appreciate our packaging and your husband was thrilled with the sampler.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your review made our day, thank you for your kind words, and for choosing The Cigar Holder.
We look forward to seeing you again soon.
The Cigar Holder Team
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