Telia Lietuva レビュー 

Horrible support. I've contacted Telia via chat and email multiple times asking to close my account. No response. And now some collection agency is approaching me asking to pay past due balance. I've been a customer for 10 years, that's not the way to treat your clients...

Everything’s great

Poor services specially in kaunas. I went to kaunas service centre (akropolis) . Unprofessional behaviour by man.

Had to pay for SIM card twice. Internet is still not activated after 5 days…

Classic scamming
An older person DOES NOT NEED 1gb/s internet speeds... Contacted them about canceling or downgrading to the cheapest - slowest plan for an already expired contract .
Guess what - they literally upgraded the contract to be 2gb/s instead as it is more efficient in speed/price.

A close relative - a son or a grandson CANNOT do anything about this as per their policies.

They need to be taken down seriously..

Aferistai. Internetas jeigu ir netycia yra, tai pimg zaidimuos 500-700. Sumoki maksimalia suma uz interneta ir jis stabiliai visiskai neveikia. Nepakliukit i spastus ir nesirasykit jokiu sutarciu su sita aferistu kompanija

Activating EŽYS was a complete nightmare. Logging in was almost impossible and I wasted over one hour just trying to access the system. I was forced to find a Lithuanian phone number just to continue the activation, which is ridiculous for a prepaid eSIM. After entering the PUK code, instead of activating the service, the system just showed “Sorry, something went wrong.” No explanation, no fix and no real support. This is one of the worst onboarding experiences I’ve ever had with a mobile operator

Aptarnavimas šioje (Telia, Pasvalio Maxima) parduotuvėje nuolat siaubingas. Nesvarbu ką pirkom, ar naują interneto ir televizijos paketą, ar telefoną, kasininkė nesuprato apie ką kalba. Paskutinis lašas buvo tada, kai ji aptarnavo mūsų pagyvenusius giminaičius. Norint dirbti tokioje parduotuvėje, reikia suprast ką parduodi, o ji nieko nesupranta, tik svarbu pinigus atimt ir daugiau nieko. Atrodo kad labiau rūpi jos premijos nei klientai. Jei tokio amžiaus žmogus paprašo konkretaus telefono, yra priežastis – parduok jį jam, užuot įtikinėjus pirkti tai ko jie nemoka naudoti ir net jiems nereikia. Kai giminaičiai suprato kad klaidą padarė, ir nauja įranga, nenaudota norėjo gražinti, parduotuvėje ji pasakė, kad pinigai negrąžinami, nesivargino paaiškinti, kad jie gali grąžinti įrangą internetu ir kurjeris gali ją pasiimti – kodėl nes taip lengviau, pinigai liks kasoj, ir ji galės toliau savo telefonu kalbėt. Niekada niekam nerekomenduočiau eiti ten pirkti nieko! Net jos kolegos telefonu pagrindinėje būstinėje sakė kad ji neatliko savo darbo, nes jeigu būtų viską normaliai padarius tai turėtume tinkamą įrangą kad viskas veiktų, o ji nesugeba. Tesiog baisu.

They told me that all my services are over and that I do not have anything else to pay for, then two months later I get a debt and need to pay them for service I have not used at all. Custumer service basically told me theres nothing they can do and I must just pay the debt. They really love your money :)

In 2025 Telia LT still cannot provide payment methods for their services other than 6 Lithuanian banks. That's ridiculous. No options to pay by credit/debit cards. Common Telia, we are in 2025. Wake up!!!

Worst reviews about their e-shop. Preordered an Iphone on the first day of the preorders. The description mentioned, that it will be delivered from 1-3 work days from the release date. The days have passed and when I have texted them, they told me that they don't even have the phone and informed me that I will get the phone in 2-3 weeks. I can't think of any shops (or even telia's scale big) that could do that big misinformation. Why would you even open preorders if you don't even do them and give max false info to your customers. Don't recommend them at all.

They tell tales, of their perfect solution as 5G coverage. Don't believe it. It's all lies. Ping at the most you will have 30 ms. At normal internet speeds, there's constant packet loss. I use Linux and I see how easy it is to lose packets when building programmes. It's horrible. Never contact them. Weather is bad - no internet at all. You have to reboot your modem 3 times a day. I 100 times regretted contacting them. I'm switching to Starlink.

Absolutely disgraceful company, which lies about its nationwide coverage and internet speeds. For years it cannot provide any way to strengthen internet in popular areas and just uses excuses that they're overcrowded, as if that hasn't been the case for 10 years. Even if they do try to provide help, like installing personal home internet strengthening antennas, they still manage to fall short, often because of their own incompetence. Disgraceful.

Baisu, turi pasirasyt lapuka ar ka ten ir tave pradeda apgaudineti, turi moketi uz interneta kuris baisiai veikia, stringineja baisiau nei mano mociutes radio antenna is sovieto laikais. Bite geriau.

The most terrible experience ever!
I left the country and didn’t need their services anymore, but my contract was still valid until May 2025. A Telia representative called me and told me that, since the contract ends in May, they would contact me to ask whether I want to extend it or not. They also said I could call them at the beginning of the month to terminate it.

So I waited until May and paid all the bills, even though I didn’t use the number. Then I sent them a termination letter, and guess what? They told me my contract is valid until May 2026. That means they extended it without my permission. And now they’re demanding €72 just to terminate it.

This is manipulative and dishonest. Never use their services.

Awful company. The chat operators do not know what they are doing. Never again.

Trying to move internet to a different address where was same Telia internet before. Talked with Telia multiple times, asked why there is a need for engineer to come twice, for disconnect and once again for connecting internet, consultant explained that I do not need to know that in detail but this is how it works (just pay twice for a visit). Now suddenly disconnection happens remotely but to turn on internet remotely is impossible even if their engineers say differently, and consultant can’t explain why physical visit is needed except that this is the way it works. Either some training to consultants needed to not frustrate clients or changing processes otherwise it sounds ridiculous that in 21st century it is still impossible to switch internet between addresses without a break in using cause of tight engineers’ schedules

Xujne bybys blet intikas jusu nahuj nepaveza blet

Poor customer service, 0 help

An honest review - we use Telia 10+years, before it was quite okay. But now, Telia’s wifi has a REALLY BAD CONNECTION. Ans when I mean really bad - every single day we are having troubles with Telia wifi. And everyday it’s the same - you call them, you inform that there is no internet in the whole household, they tell you they will contact you later, later they contact with you and tell you - no sir, I see in the system, that your internet is perfect. But in reality - there is no internet connection. Also, they have long-term problem solving ways - they recommend that you buy a more expensive plan, you get new stuff and the result - more expensive plan does not work. We still don’t have internet. And we already bought new one. They will tell you the same thing - TELIA DON’T SET THE CONNECTION STABILITY, THEY HAVEN’T WRITTEN ANYTHING IN YOUR CONTRACT ABOUT THE FASTINESS OF YOUR INTERNET. And thats why they don’t have to make sure you get fast internet - it’s not required and even mentioned in the cotract.