Tele2 Lietuva レビュー 

I hate this company so much. They sneak in trials you start paying for later even if you specifically ask them NOT to give you the "free" trials. The service is horrible. I was paying 16 euros and found better plans for like 5-6 euros elsewhere. If you complain they will just try to sell you an even more expensive plan. The people working there are super annoying as well. If you don't buy something or tell them you want to leave they will give you a million questions, like some scientologists or something. Just makes you want to scream at them - get tf away from me!! And when I actually try to move my number they just completely ignore you, no email, no sms, no guidance, nothing. Just fill out their stupid form and FORGET ABOUT IT. Even the last bill. They don't send it to you. Not where to pay, nothing, just one client code and the sum. How am I supposed to pay that..? Any instructions at all? And of course when you try to call them and ask it says they are so darn busy that you can't even WAIT for them to pick up. They just straight up drop your call. This company seems to be literally straight out of hell, created by satan himself.

The worst mobile operator I have ever dealt with. I would strongly advise everyone to stay away from this company.

I had been using a Tele2 prepaid SIM card for about 10 years. One day I visited one of their stores to ask whether I could switch to a monthly plan and get a phone as part of the contract, since I knew other operators sometimes offer this to long-term customers.

The sales representative assured me that this was absolutely possible. The phone I wanted was out of stock, but I was told I would receive it later, so I signed the contract. I was also told that the first three months of the plan would be free. That turned out to be false — I was charged for those months anyway.

For weeks, the phone showed as unavailable on the website. Then my friend visited another Tele2 store, where an employee told him that the phone was actually in stock at a different location, even though the website still showed it as unavailable.

My friend asked whether he could collect it on my behalf. The employee called me, verified my identity and passport details, and I confirmed that I authorized my friend to pick up the phone. The employee then said everything was arranged, reserved the phone, and told my friend to go to the other store.

My friend drove across the city in heavy traffic, wasting a lot of time, only to be told upon arrival that they would not give him the phone because I had to collect it in person.

At that point I gave up, bought the phone elsewhere, and called customer support to cancel my contract with Tele2.

The support agent told me that cancelling it remotely would take several weeks because they first had to send me a new prepaid SIM card. They suggested it would be much faster if I simply went to a store, picked up a prepaid SIM there, and cancelled the contract in person.

So I drove to the store, waited in line because there was only one employee serving everyone, and finally reached the counter. I asked to cancel my contract.

I was then told that I couldn’t cancel it because a phone reservation was still attached to my account.

I explained that I had never received the phone, didn’t want it anymore because I had already bought one elsewhere due to their delays, and asked them to remove the reservation and cancel the contract.

The employee told me she couldn’t remove the reservation because only the employee who originally created it had permission to do so. She told me I had to go to a completely different store and deal with that person instead.

But that wasn’t the end of it.

I called customer support again and asked them to cancel the contract remotely instead of making me drive all over the city.

They told me everything was fine, that someone would contact me the next day, confirm everything, cancel the contract, and send me a new Pildyk prepaid SIM card.

A week passed. Nobody called.

I called again.

Another employee promised that this time someone would definitely call me the next day.

Another week passed.

Still nothing.

When I called yet again, a different support agent told me that remote cancellation was actually impossible and that I had to visit a store in person.

By the time I finally managed to go back to the store, more than two months had passed. There I was informed that instead of paying the original €20 early termination fee, I now had to pay €40 simply because those two months had gone by while I was waiting for Tele2 to do what they had repeatedly promised.

Now I finally have my new Pildyk SIM card, but it has been inactive for over 24 hours. Tele2 deactivated my old SIM card but still hasn’t managed to activate the new one, leaving me without any mobile service for an entire day.

And I honestly doubt this is the end of my problems, because I still have to pay my final bill after cancelling the contract. Tele2 gives you no clear instructions on how to do that. You’re expected to somehow track down the final invoice yourself and figure out how to pay it, when they could simply email it to you automatically.

This has been, without question, the worst customer service experience I’ve ever had with a mobile operator. I would never recommend Tele2 to anyone. Stay away.

Sudu sudas as bybi draskes. Interneto planu net neperkat. 500 Mb/s? Bybi tau. Gausi 0.5 mb piko metu 16-18h..

Randuos Savanoriuose, Kaune, pagal ju haliucinalapi turi min. 300 visada traukt. BYBI. Siandien be neto 2 h. galva i modema pradauziau.

Norit but kelias h./d. be interneto, eit pamedituot, pro langa paziuret - kreipkites i Tele2. Nuostabi firma, nepapis jusu tikrai.

The provider just shuts down its services over night withour noticing. Worse provider ever..

My experience with Tele2 was honestly a mess. I left because the connection got worse and the prices kept going up, and as soon as i switched to another operator, Tele2 started making my life difficult. They blocked my account, didn't send me the final invoice, and then out of nowhere i got messages from debt collectors. After that, tele2 even threatened to block my phone number if i didn't pay immediately.
I solved everything in the end, but the stress and the attitude were completely unnecessary, This is not how you treat Customers.

Everything with Tele2 was fine until the owners changed (at least that’s what I think). The connection used to be good, but it got worse, so I decided to switch operators, and they also raised the service prices. So I waited for the contract to end. The consultant said I didn’t need to do anything — it would just end and that’s it. That was lie number one: they assigned me a new contract. Then another consultant apologized again. I asked them to send me the invoice (because when the contract ends you can’t log in to self-service…), and I still had a phone I’d taken with the plan. I asked if I could pay everything off at once so I wouldn’t have to deal with it anymore. They assured me that I couldn’t — that the monthly invoices would keep coming because that’s how the contract works. That was lie number two: everything was charged at once anyway, and they even added a contract termination fee… Ugh, Tele2. I won’t recommend them to anyone.

Excellent company. The service is amazing. Coverage spectacular. Much better than Telia. By far

Just don’t join Tele2. Don’t! Was so loyal, treated me like sh*t, scammed for money. Now the cherry on top: was so pissed of it, joined Telia, blocked my account - couldn’t login to pay, told me they will send me a recite by home adress. Got email from bailiffs! And after that, got sms from Tele2 with threat - if I won’t pay them, they will shut down my phone.
Tele2 just go bankrupt
0 stars

The declared best price guarantee is just an imitation; I paid several times more in additional fees than it would have cost with other operators.
Customer service, except for attracting new customers, is pathetic

Gavau pasiūlymą telelefonui. Pasirašius sutartį 24men suteikiam 30eur nuolaida telefonui. Vietoje 729eu, net 699eur. Wow, gėdos turėkite. Tikiuosi susprogs jūsų antenos. O valdininkus hemarojus ištiks nuo per pilno užpakalio 🤑🫣🤮

Trečias kartas per dvi savaites, kai bandau išspręsti problemą su Tele2 „supportu“. Negalima paskambinti – tik rašinėtis per chatą. Ir tai dar vadinama klientų aptarnavimu? Už paslaugas MOKU, bet jos neveikia.

Situacija: Pasikeičiau SIM kortelę Tele2 salone. Po to:

nustojo veikti M-parašas

netekau galimybės skambinti

Už abi paslaugas mokama, bet aš jomis naudotis negaliu. Rašiau trims skirtingiems konsultantams per dvi savaites. Visi atsakymai – „laukite 5 darbo dienas“. Ir nieko daugiau.

Prašiau kompensacijos – t. y. paprasto dalyko: nemokėti už laikotarpį, kai paslaugos neveikia. Atsakymas? „Kitos paslaugos veikia, tai nieko nekompensuosime.“

M-parašą aktyvuoti reikia važiuoti fiziškai į saloną. Rimtai? Po to, kai viskas ir sugedo būtent dėl jūsų keistos SIM kortelės keitimo?

3 savaitės be galimybės skambinti. M-parašas neveikia. Jokio sprendimo. Tik „laukite“. Jokios atsakomybės. Jokio žmogiškumo.

Jeigu norite tapti Tele2 klientu – siūlau pirma paskaityti šį pokalbį su „supportu“. Tai jus laukia. Aš jau buvęs klientas. Ir tikrai negrįšiu.

Gėda. Graudu.

Perėjau iš Bitės ir esu labai patenkintas. Ten kur man reikia, ryšio nei Bitės, nei Telios nebuvo. Tele2 veikia puikiai. Kas liečia kainas, Bitėje prirašydavo kuo daugiau paslaugų, reikia tau ar ne, su Tele2 turiu paslaugas pagal poreikį. Paskaičiau kitus komentarus, manau daugiau problemų kyla dėl pačių vartotojų kaltės. Žodžiu viskas su Tele2 yra gerai.

This is absolutely GARBAGE.
Sadly i have a contract with them, can't change providers.
bought the unlimited plan and was promised 1gb's.
On a normal day i get about 500 KB'S.
On a good day i get about 1 MB'S.

Pildyk '33gb mėnesiui' baigiasi per 6 dienas sunaudojus 6.54gb per 17dienų. scamas. net jei ir kažkur super mažom nematomom raidėm pasirasę, kad turit teisę vogti - reik tą daryt protingai. čia beviltiška nesąmonė iš jūsų pusės. ir ne pirmą kartą, dabar tik susiscreeninau įrodymus...

Scammers/cheaters-stilling money. Was having top up card for over 20 years, try to keep the number even when was abroad. Tele 2 start charging 2 years ago 15 cents per day /standing charge-but illegally , as it was not showing on balance at all. Just notice that money start vanishing from my account. Now -took off my number, as was not top up within 100 days without a sms reminder as it was all this 20 years. Today been in the shop and they told -will re sell my nr. or I can pay them 10 euro to get it back the rules always was -after 100 days nr still can be used to get calls.

For the first month it was not a bad connection, but after some time it became so slow (0.73mbps).
I have an Unlimited plan and it was promised that it's going to be a fast connection too. The ping is 1000 every day when trying to play a game, especially in the evening. Trying to acknowledge what they are trying to fool. They are throttling the speed when I have an UNLIMITED PLAN.
This is actually the worst operator in Lithuania, might as well get Telia 5g, and not taking 0.73mbps download speed, I'm not even talking about the 0.0 upload speed.

I’ve been using Tele2 mobile communications for more than 5 years and have always reacted positively to them, but strange things have been happening lately - money is debited, unnecessary services are connected. I don’t understand where this relationship comes from? I am seriously thinking of connecting to another operator, because the money is flying away at a frantic speed.

They will sell your unpaid debt to collectors without notifying you.
I was using tele2 as my spare number when I was visiting Lithuania. I forgot to pay my outstanding balance which was ±50 Eur. So, instead REMINDING client (me) to pay my outstanding balance, these guys will sell that 50 EUR "dept" to collectors, so at the end, their customer will pay 150 EUR in total. That is amazing CX. And yes, of course, they DON'T have my email, they DON'T have my local address to send reminder.