Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up... もっと見る
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レビュアーのコメントを見てみましょう
Am really very disappointed as I thought they would do a good job. I paid so much for nothing. Toilet wasn't descaled, windows very dusty and not cleaned despite paying for window cleaning. Simple thi... もっと見る
Cleaning was done to an exceptionally high standard by the three individuals who came. They were all charming and professional throughout the whole process. Would 100% recommend this company to anyo... もっと見る
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Great service from this company, from the initial quote which was very detailed, the communication from the team was great. Made the payment for the clean online and was given the information of who w... もっと見る
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企業情報
当該企業による記述
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
連絡先
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, 英国
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.4
優良
1519件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Very happy with the service
Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throughout the whole job. You can tell they really care about doing the work properly. Definitely recommend!
2026年5月20日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Ali,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the service and that the team arrived on time, fully prepared, and delivered the work with care and attention to detail.
It’s especially rewarding to know the team’s professionalism and attitude stood out throughout the job. We truly appreciate your recommendation and your support.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Tenancy.Cleaning からの回答
Hello Ria,
Thank you for your kind feedback. We’re pleased to hear you were happy with the service and that everything met your expectations. We’ll make sure to pass your appreciation on to Abu.
We truly value your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Excellent Service with Judit
Had a great oven clean with team Judit in Manchester, Fawzi from customer support really helped me arranging this on a short notice, the team also did my dishwasher for free! Couldn't reccomend them more.
2026年5月19日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Alaa,
Thank you for sharing your feedback. We’re delighted to hear you were happy with your oven clean in Manchester and that Judit and the team delivered a great service. It’s also great to know Fawzi was able to assist you with arranging everything on short notice, and we’ll be sure to pass your kind words on to both of them.
We’re glad you appreciated the extra help with the dishwasher as well, and we truly value your recommendation.
We look forward to supporting you again in the future.
Stay well,
Tenancy.Cleaning からの回答
Hello Krishna,
Thank you for your feedback.
Following your complaint regarding Job 16848, we carried out a full review of the matter and offered a complimentary re-clean with a different team in line with our standard complaints procedure and Terms & Conditions. You advised that you had already arranged another cleaner and therefore declined the re-clean option.
As an alternative resolution, a partial refund in accordance with our refund policy was offered and subsequently processed after your confirmation to proceed.
We appreciate all customer feedback and take service concerns seriously, including comments regarding staff conduct. All concerns raised were reviewed internally as part of the complaint process.
We are sorry that the service did not meet your expectations and thank you again for bringing your concerns to our attention.
Stay well,
Tenancy Cleaning Team
Had a really bad experience with them
Had a really bad experience with them , paid a chunky amount of money to them and so many areas of the house were left unattended , carpets were not even cleaned properly let alone deep cleaned.
I ended up having £300 deducted by the landlord from deposit.
Please don’t fall into the trap as me and have proper research before booking for End of tenancy cleaners
2026年3月8日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Sidra,
We have reviewed this matter in full and would like to clarify the complete and documented timeline for transparency.
The cleaning service at your property was completed on 07 March 2026.
On 10 March 2026, we received a complaint via our official complaint form, which included claims regarding missed areas. This was reviewed promptly and responded to on 11 March 2026 in accordance with our Terms and Conditions.
As per Section 4.3 of our agreed Terms, the first resolution offered in any cleaning-related complaint is a complimentary re-clean, allowing our team to revisit and address any concerns raised. This option was clearly presented to the customer.
On 11 March 2026 (09:03), you declined the re-clean, stating that access to the property was no longer available. Following this, they requested a refund instead.
In line with the agreed Terms and Conditions, where a re-clean is declined, the maximum applicable refund is 10% of the booking value. A refund of £24.22 was therefore processed on 11 March 2026, and the matter was formally closed as resolved.
No further communication was received after this resolution.
The review currently being posted refers to an event from 07 March 2026, however it appears to have been left on 18 May 2026, more than two months after the case had been fully resolved and closed.
The additional claim regarding a £300 deduction by a landlord was not raised during the official complaint process and was not supported by any evidence submitted at the time of investigation.
To summarise, this case was:
• Fully reviewed upon receipt of the complaint
• Addressed with the contractual remedy (complimentary re-clean)
• Resolved with a refund in line with agreed Terms
• Closed on 11 March 2026
We remain committed to handling all complaints fairly, transparently, and strictly in accordance with our agreed Terms and Conditions.
Stay well,
Tenancy Cleaning Team.
Even one star is too much for this…
Even one star is too much for this company. The guy spend hours cleaning nothing clearly because when he left and the house was still not cleaned to the standard they promised . It was too late for me to even re arrange another clean because I had to hand of the keys to the landlord . They even refused to give me a refund. Disgusting customer service.
2026年5月3日
自発的なレビュー
Last minute booking, amazing job
I was moving out and am disabled. I needed house cleaners who would do a good job and at very short notice. Tenancy cleaning came up tops. Even after my landlord dropped the bomb that he was having painters prepping the place the day I'd booked the cleaning service, meaning they'd have to work around them. Was no problem. Great service. Instant response. Great rates. I highly recommend them !
2026年5月14日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Karen,
Thank you so much for your wonderful review and recommendation. We truly appreciate your kind words and are very pleased that we could assist you during your move-out process, especially on such short notice.
We understand how stressful moving can be, and we are glad our team was able to adapt smoothly around the painters and still deliver the level of service you expected. Your feedback about our responsiveness, flexibility, and rates means a lot to us.
Thank you once again for choosing Tenancy Cleaning. It was a pleasure assisting you, and we wish you all the best in your new home.
Stay well,
Tenancy Cleaning Team
Shaida and Zanko were proffessional and…
Shaida and Zanko were proffessional and did excellent work on deep-cleaning our house, especially the kitchen (the oven was left sparkling!) Would 100% recommend them.
2026年5月18日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Dee,
Thank you very much for your fantastic review and for taking the time to share your experience with us.
We are delighted to hear that Shaida and Zanko delivered a professional service and that you were happy with the deep cleaning results, especially the kitchen and oven. Your recommendation means a great deal to both our team and the company.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Really bad service
Really bad service. Team arrived between 4:30-5pm where actual appointment was at 2pm and finished work late night 11:36pm. Not sure it's intentional or by accident. Kitchen hob looks like not cleaned at all, extractor filter cleaned only one side, other side is full of grease. fridge trays are washed but not cleaned so left watermark everywhere. Sofa not cleaned, all stains are as it is. Lights not cleaned at all. Windows cleaned only from inside but missed few windows in other rooms, carpet deep cleaned but few spots are left uncleaned. Floors mopped but not deep cleaned, shoe marks are present everywhere corners behind furnitures are not cleaned, spider nets not removed. Overall very bad service. They clean areas only which is visible for people on first sight. Hidden areas not cleaned at all. Please be careful when you use this service. Thoroughly check all the areas one by one. Do not let them work at night as things are not clearly visible at room light. They take money in advance so that we can't do anything after they finish work. Please try to give money after satisfactory completion of work. They do not accept it's their fault even after showing videos and pictures. They think it's taken before Cleaning even though pictures has time stamp on it. Finally they have refunded me price for hob cleaning and Sofa cleaning cost. But rest not happy with rest of the house cleaning too as new tenants are moving in and house is in a mess without proper cleaning.
2026年5月15日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Ambika
Thank you for your feedback.
We are sorry to hear that you remain dissatisfied with the service.
To address your concerns, a £75.00 goodwill refund was prioritised and has already been processed as a gesture of goodwill relating specifically to the hob, extractor filter, and sofa cleaning. This was issued promptly once the complaint review was completed.
We acknowledge your comments regarding timing and expectations. The extended duration of the visit was due to additional on-site work carried out to address concerns raised during the appointment.
While we understand you are unhappy with the outcome, we do not agree with the assertion that the property was left unclean or that the service was not delivered. Our internal review and operative confirmation support that the work was completed and reviewed on site before sign-off.
The £75 goodwill refund has been issued as a final gesture in relation to the specific items raised.
Stay well,
Tenancy.Cleaning Team
I've used them twice
I've used them twice, once for a house clean and most recently for carpet cleaning. They were on time, very polite and went out of their way to do a great job. When I mentioned a few things the property agent had raised, the cleaner went out of their way to deal with those issues. They also promptly provide a receipt and take photos for their own records. The online booking is also handy so I could make sure the job was done on time and ready for my check out inspection.
2026年5月14日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Rebecca,
Thank you so much for your continued trust in our services and for taking the time to leave such a detailed review.
We are very pleased to hear that you had a positive experience with both your house clean and carpet cleaning service. It is great to know that our team’s punctuality, professionalism, and attention to the property agent’s remarks helped make your checkout process smoother and less stressful.
We are also glad that you found our online booking system convenient and appreciated the prompt receipts and photo records provided after the service. Your feedback means a lot to us, and we truly appreciate your recommendation and continued support.
Stay well,
Tenancy Cleaning Team
fantastic professionall Team
What's fantastic professionall trio arrived and did a magnificent job on my apt after Electricians and Plasterers had finished. Thank you David, Marika 💗 and Sara. 5 Starr highly recommend 👌
2026年5月17日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Graham,
Thank you very much for your amazing review and kind recommendation.
We are delighted to hear that David, Marika, and Sara did a magnificent job cleaning your apartment after the electricians and plasterers had completed their work. Post-renovation cleaning can be challenging, so your feedback means a great deal to the team.
We truly appreciate your support and your kind words about our staff. We will be sure to pass your compliments on to them.
Stay well,
Tenancy Cleaning Team
Three cleaners arrived to clean my flat…
Three cleaners arrived to clean my flat for two hours. Despite what I'd asked for and paid for, £274, the flat was not cleaned to a good standard. Blinds were clearly not touches even though I'd requested they be cleaned, filthy plug holes, dirty shower and an integrated microwave that had clearly not even been opened. Despite providing date stamped photo evidence apparently I was out of time for them to consider my complaint! Shocking service.
2026年4月30日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Carolyn,
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with the service provided.
Our team attended the property on 30 April 2026 and completed the cleaning as scheduled within the agreed scope of the booking.
Your complaint was submitted on 11 May 2026, which is 11 days after the service date. This is outside our 7-day re-clean guarantee period, as clearly outlined in our Terms & Conditions and agreed at the time of booking.
As a result, the issue was raised 4 days beyond the guarantee window, and we were unable to offer a re-clean or compensation in this instance.
We appreciate your comments; however, we must apply our policy consistently across all customers to ensure fairness.
If you would like to discuss this further, you are welcome to contact our office directly.
Stay well,
Tenancy.Cleaning Team
New house deep clean
I booked a full house deep clean the day after moving in, and Abel and Doi were absolutely fantastic. They arrived early and were diligent and hardworking throughout the entire clean.
I still had boxes everywhere, so I really appreciated their patience and cooperation while I moved things around so they could access all areas of the house. Nothing was too much trouble for them.
They were professional, polite, and provided a very high standard of service. I’m so happy with the results — they truly helped make my house feel like a home.
Thank you so much, Abel and Doi!
2026年5月9日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello FQ,
Thank you very much for your detailed and kind review.
We are delighted to hear that Abel and Doi delivered a thorough and high-standard deep clean for your new home. It is especially good to know they were able to work around your moving boxes with patience and cooperation, ensuring every area was properly cleaned.
Your feedback on their professionalism, politeness, and hard work is greatly appreciated, and we are pleased the results helped make your house feel more like home.
Stay well,
Tenancy Cleaning Team
End of Tenancy Cleaning …
Carlos and his team went out of their way to clean the property, especially the bathroom where they did an outstanding job. No corners were left unturned and the house looks as good as new. I will certainly hire them again and highly recommend the team for their dedication and efficiency. Thank you team.
2026年5月6日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello SAzam,
Thank you very much for your kind review and recommendation.
We are pleased to hear that Carlos and his team delivered an outstanding end of tenancy clean and that the bathroom in particular met your expectations. It is great to know their attention to detail and efficiency helped restore the property to a high standard.
We truly appreciate your feedback and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Shaida and zanko were fantastic
Shaida and zanko were absolutely amazing today, such lovely people and went above and beyond especially with the carpet cleaning. This is the third time I had used this company for cleaning and everytime it has been great. I look forward to using you again in the future
2026年5月8日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Rach,
Thank you very much for your kind review and continued trust in our services.
We are delighted to hear that Shaida and Zanko did a fantastic job and went above and beyond, especially with the carpet cleaning. It is also wonderful to know that this was your third time using our company and that you have consistently had great experiences with us.
We truly appreciate your ongoing support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Damaged Oven Tray and Flat Left Unclean
We booked an end of tenancy cleaning and they damaged the oven tray with detergent. They let the product sit overnight and it completely stained it. There were also stains left on the toilet seat. The landlord charged us an additional 78£ for an extra clean.
2026年4月22日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Helena,
We have reviewed this case in full, including the complete email correspondence, internal records, and post-service documentation.
Our records confirm that the service was completed and signed off by our team at the time with no issues reported during completion or immediately afterwards. The concerns raised regarding the oven tray were submitted after the team had already left the property, and are not supported by our post-clean evidence.
The £15 refund referenced in your review was processed and issued on 8 May 2026, as previously confirmed.
A re-clean was offered in line with our standard procedure; however, this could not be arranged due to access constraints at the property at that stage.
We always take feedback seriously and investigate all complaints thoroughly. Following our internal review, we are confident the service was carried out as agreed and to standard, and we therefore consider this matter resolved.
Stay well,
The Tenancy.Cleaning Team
They did a great job and took the…
They did a great job and took the presure of me to clean the flat
2026年5月6日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Angela,
Thank you very much for your kind review.
We are pleased to hear that the team did a great job and were able to take the pressure off you during your flat cleaning. It is always our aim to make the process as smooth and stress-free as possible.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Best cleaning exspeecine staff were…
Best cleaning exspeecine staff were really friendly
2026年5月1日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Kiera,
Thank you very much for your kind review.
We are pleased to hear that you had a great cleaning experience and that our staff were friendly throughout the service. Your feedback is truly appreciated and means a lot to the team.
Stay well,
Tenancy Cleaning Team
Superb Service
David and his team worked efficiently and thoroughly to deep clean my flat - I would highly recommend them!
2026年5月6日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Marumbo,
Thank you very much for your kind review.
We are pleased to hear that David and his team delivered a thorough and efficient deep clean of your flat. It is great to know you were happy with the service and would recommend them.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Not recommended to use for End of Tenancy clean!
We booked an end of tenancy clean with Tenancy.Cleaning and the service delivered was far below a professional standard.
Multiple surfaces were not touched by the cleaners in the 2 hours they spent at the flat, leaving behind a layer of dust and grime. Where they did clean, it was often superficial and not of the thorough nature required at the end of a tenancy. Glass surfaces were left streaky, carpets unvacuumed in multiple places, bottoms of kitchen drawers not wiped and shower drains untouched.
The issue was instantly raised with the cleaners in the property, who did not care to amend their standards where missed areas were pointed out to them before they left. I was then immediately in touch with Tenancy.Cleaning via WhatsApp and followed their complaints procedure diligently. They assured me they would rectify the issue but have since not delivered.
As others have mentioned, they consistently fall back to quoting their policy, which is that a complementary re-clean will be offered, and failing this a 10% refund. Of course, as this is an end of tenancy cleaning service, recleaning would need to be offered immediately to be viable before access to the property is lost. The soonest they could offer me a re-clean was 5 days after the initial service, long after the keys had been returned to the landlord. Their maximum refund offer is not sufficient to compensate for the lack of care and skill in this work, per consumer rights under UK law.
The subsequent interactions with their customer service team have been extremely disappointing. They are insistent that the clean was as advertised which is plainly not true, and show no compassion for the additional stress they have caused at end of a tenancy. I had to find the time in a hectic few days to personally repeat the cleaning, which I had paid £200 for, to a standard which would be acceptable to the landlord.
Overall, I would not recommend using Tenancy.Cleaning for their end of tenancy cleaning service, noting mine and other's experiences that this is likely to result in a loss of some of your deposit and/or your time to rectify a poor cleaning standard.
If you do go ahead, book them a week in advance on moving out so they have time to come round twice!
Edited: Be warned that their website cheekily omits 1 and 2 star reviews, making the service appear more reliable than reality. I would give 0 stars if I could.
2026年5月1日
自発的なレビュー
Tenancy.Cleaning からの回答
Hello Jessica,
Thank you for your review.
We have carefully reviewed this case in full, including all communications, operative reporting, scheduling records, and the complaint timeline.
We do not agree with several statements made in your review regarding both the standard of service and the handling of your complaint.
Our records confirm the service was completed and assessed against our end-of-tenancy standard. Where concerns were raised, a complimentary re-clean was offered promptly in line with our procedure. This is the contractual remedy provided under our service terms and is the first and primary resolution route for any cleaning concerns.
The re-clean was scheduled at the earliest available operational time following your complaint. Unfortunately, the scheduled re-clean could not be carried out due to access not being available at the property at the time of attendance, which prevented completion of the agreed remedial service.
Following this, a goodwill payment of £50.00 was offered as a full and final resolution. This offer exceeds our standard policy and was made in good faith to bring the matter to a close.
We recognise that you remain dissatisfied with the outcome. However, based on the full review of the case and supporting records, our position remains unchanged.
We are committed to transparency and consistency in how we handle all customer concerns and ensure all complaints are reviewed fairly based on documented evidence and agreed service terms.
Stay well,
Tenancy Cleaning Team.
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