Tenancy.Cleaning レビュー 1,397

Tenancy.Cleaning からの回答

2026年3月24日

Hi Max,

Thank you for the fantastic feedback! Mohammed and the team will be thrilled to hear your flat feels brand new. There’s nothing better than walking into a sparkling home, especially after a move — we’re so glad we could make that happen for you and your partner. Your recommendation means a lot, and we’ll be ready whenever you need us again!

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月24日

Hi Tom,

Thank you for your feedback! We’re glad to hear you were happy with our professional service. Your support means a lot, and we’d be delighted to assist you again in the future.

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月24日

Hi Joyce,

Thank you for your wonderful feedback! Our team will be thrilled to hear your flat was left immaculate — that’s exactly the standard we aim for. We really appreciate you taking the time to share your experience and look forward to helping you again whenever needed!

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月24日

Hi Amifa,

Thank you for taking the time to share such detailed feedback! We’re glad we could respond quickly and tackle the unexpected dirt to leave your place looking great. While we always aim to be on time, we’re happy our team could make up for it by going the extra mile. Your kind words about our service and value mean a lot — we’d be delighted to assist you again anytime!

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月17日

Thank you for your review.

We take all feedback seriously; however, your account omits several key facts.

First, the original end-of-tenancy cleaning service remains unpaid. Despite this, we still offered a full complimentary re-clean as a goodwill gesture to address your concerns—something that goes beyond our standard obligations.

Second, our Terms & Conditions (agreed at the time of booking) clearly state that payment is required upon the team’s arrival and before work begins. This applies to both initial services and any re-cleans. Your request to withhold payment until after completion is not a condition we accept under any circumstances.

Third, you declined the re-clean under these terms and asked us to close the case. This is important context, as it means the resolution we offered was not refused by us—but by you.

We also note that access to the property was arranged by leaving keys unattended outside. While we understand the situation, this was not instructed by us and falls outside our responsibility.

Our position remains:

• A full re-clean was offered
• Clear and standard payment terms were communicated
• The service remains unpaid
• The case was closed at your request

We remain confident that our resolution was fair, reasonable, and in line with industry standards.

The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年3月15日

Hi Kelsey,

Thank you so much for your fantastic review! We’re thrilled to hear that Daniel and Alessandra delivered a spotless clean and made your moving process easier. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to the team.

Wishing you all the best in your new home!

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月15日

Hello Luke,

Thank you for your 5-star review.

We’re very pleased to hear that Shaida and Saza were professional and helpful during your service. Your feedback is greatly appreciated, and we will be sure to pass your kind words on to them.

Thank you for choosing our service, and we hope to assist you again in the future.

Kind regards,
Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月15日

Hello Jordan,

Thank you very much for your fantastic 5-star review.

We’re delighted to hear that Abel did a great job with your carpets, especially given their light colour and delicate nature. It’s great to know he was able to successfully remove the milk stains and leave the carpets looking their best.

Your feedback means a lot to us, and we truly appreciate your trust in our service. We look forward to assisting you again in the future.

Kind regards,
Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月15日

Hello Angela,

Thank you very much for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you were happy with the service and that Thelma did an excellent job cleaning your property.

Your kind words about her thorough work and pleasant attitude mean a lot to our team. We will make sure your feedback is shared with Thelma, it will certainly make her day.

We truly appreciate your support and hope to assist you again in the future.

Kind regards,
Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月11日

Hi Mrs. Taylor, thank you so much for your kind words! We’re delighted to hear that David and the team provided a punctual, efficient, and high-quality clean. Your satisfaction means a lot to us, and we’d be more than happy to assist you again for any future cleaning needs. Thanks again for choosing us!

Tenancy.Cleaning からの回答

2026年3月11日

Hi David, thank you for taking the time to share your experience! We’re thrilled to hear that Mohammad addressed your main concerns and delivered a thorough, professional deep clean. Your feedback really motivates our team to keep up the high standards. We look forward to helping you again whenever needed!

Tenancy.Cleaning からの回答

2026年3月11日

Hi Louise, thank you so much for your wonderful feedback! We’re delighted to hear that Ismail and Ali impressed you with their punctuality, professionalism, and thorough cleaning. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!

Tenancy.Cleaning からの回答

2026年3月11日

Hi Dianne, thank you for your continued trust and support! We’re thrilled to hear that our team’s punctuality, friendliness, and quality of work have consistently met your expectations. We look forward to providing you with another great experience next time!

Tenancy.Cleaning からの回答

2026年3月11日

Hi Vicky, thank you for sharing your experience! We’re so pleased to hear that Omar and the team delivered a spotless clean and that our communication made the process smooth. Your kind words mean a lot, and we’d be delighted to help you or your family again in the future!

Tenancy.Cleaning からの回答

2026年3月11日

Hi Coll, thank you for your fantastic feedback! We’re thrilled that Nesh and the team provided a professional, friendly, and high-standard clean, and that the booking process was smooth for you. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!

Tenancy.Cleaning からの回答

2026年3月11日

Hello Sophie,

We are sorry to hear you were disappointed with your experience. We would like to clarify the facts of this case:

• Following your initial complaint, we promptly offered a complimentary re-clean in line with our Terms and Conditions.

• At that time, you confirmed that the keys had been returned to the estate agent and that you had cleaned certain areas yourself, which meant our team could not access the property to inspect or rectify the alleged issues.

• Because the re-clean was declined and the property altered, we were unable to complete the formal corrective process.

• Our policy provides a re-clean as the corrective remedy; compensation is not offered in place of this process.

We remain committed to reviewing any formal documentation from your landlord or letting agent confirming a specific deposit deduction directly attributable to cleaning deficiencies. Without such evidence, the opportunity for further action cannot be reopened.

We strive to provide professional, timely, and high-standard cleaning services, and we take all complaints seriously. Unfortunately, in this instance, the re-clean process was not able to be completed due to circumstances beyond our control.

The Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月5日

Hi Francesca Capaldo,

Thank you very much for taking the time to share such a detailed review. We truly appreciate your kind words and are delighted to hear that you were satisfied with the service.

We’re especially pleased that you found the booking process quick and straightforward, and that our team was able to assist you with the multiple rearrangements without any issues. Providing clear communication through email, WhatsApp, and text reminders is something we prioritize to make the process as smooth as possible for our customers.

It’s also great to hear that the cleaning team made such a positive impression, from arriving early and patiently waiting for you, to delivering a thorough clean that left the kitchen hood, oven, and shower sparkling. End of tenancy cleans can often be very demanding, so it means a lot to know the results met your expectations.

Your feedback will certainly be shared with the team; they will be very happy to know their professionalism and effort were appreciated.

Thank you again for choosing Tenancy Cleaning, and we wish you all the best in your new home.

Stay well,
The Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月5日

Hi Anil Gupta,

Thank you for taking the time to share your feedback.

We’re very pleased to hear that you found our team professional and that you had a good overall experience with the service. Your feedback is greatly appreciated and will be shared with the cleaning team.

Thank you again for choosing Tenancy Cleaning. We truly appreciate your support.

Stay well,
The Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年3月4日

Hi Sophie,

Thank you so much for your kind words! We’re thrilled to hear that Mohammed did an excellent job and that your flat feels even cleaner than when you first moved in. We really appreciate your recommendation and hope to assist you again in the future!

The Tenancy.Cleaning Team

Tenancy.Cleaning からの回答

2026年3月4日

Hi Eric,

Thank you for your feedback! We’re glad to hear you found our team professional and that you’re happy with the job we did. Your support means a lot to us!

The Tenancy.Cleaning Team