Ternhiel レビュー 12

I ordered 3 t-shirt the april 10 received them on the 22 of April really happy with what I got material follows whats shown on the app could
But the customer service is to work on

Not bad on delivery time + posting ect. But quality of the print is not great with the image being too washed and unclear.

T-shirts are super nice! The delivery is a bit slow and they do not reply to your emails, but the product is high quality.

Took longer than expected, but I love what I received! I was worried at first, so I emailed the company and they responded in about a week. Its hard for me to find tshirt that feel like actual vintage cotton and they are perfect! Light to medium weight cotton. Only giving 4 stars because of how long it took to receive my order.

I placed an order 14 feb. Didn’t hear anything from company. Emailed them twice and left comments on instagram/ facebook posts. When I started doing this, I then received an email to say the items had been shipped (over a month later). Within a week of shipping I had received the items. 2 T shirts, both are really good quality and print so in the end I am happy but need to work on customer service!

I ordered 13 days ago, order still says awaiting shipment, emailed them yesterday, got email back straight away saying they don’t recognise my email and to send my order number so I have but get no response now, even messages on instagram page, no answer.
Scam company and will look to get refund through PayPal.

UPDATE: Recieved shipping email but have now received tracking information so as of now I will say 3/5, very poor customer service

This shop has a pretty bad reputation but I ordered a Lord of The Rings t-shirt with King Theoden print from there and it does look as advertised. It is intended as a gift so it remains to be seen how long it holds up after a few washes. Delivery took about two weeks. All things considered, my overall experience is a positive one.

Bought a few shirts there. I have been waiting for them to be shipped for several weeks now, and after reading the comments here, it seems I was scammed.

Definately a scam! Be smarter than me and avoid

Update: they shipped the shirts the day after I said I wanted to cancel my purchase after weeks of no responses and nothing being shipped. The shirts are actually good but very weird business practices.

REVIEW IS EDITED! Read everything!

I ordered something on the 14th February.

I got no info about anything! Its now nearly 3 weeks since i bought it and the status still says "shipping expexted"!

The support also doesnt work... i already written 2 emails and got not even a anwser back from it...
The next thing i did is to contact them on instagram and they even replied with "can i have your email or order number?" and i texted them almost instantly and got again nothing back till this day...

So for everyone this website is most likely scam...

If something happens in my case i update this review!

Before edit: 1⭐️out of 5⭐️

Hi it’s me again! ^^
I said i updated this review if something happens!

AFTER I wrote this one star review here on Trustpilot I got instantly answered on one of my emails I wrote to the support… and all in all with everything my package was here in A WEEK!

Idk why it needed this bad review before something happens because the shop exists? I mean I got both of my t-shirts, they are even good from quality and they feel nice on the skin. So idk what’s up with you guys because you are apparently not a non existent scam shop but you have only bad reviews that are saying that because nobody gets the packages?

If you read this pls do something about that because you can be a very nice and good shop with your quality!

The support was nice and helpful (even switched a size via email for me because I ordered wrong). The quality is also very good.

But everything before is just sad because you have so much potential!

That’s everything to say for me! ^^

After edit: 3⭐️ out of 5⭐️

(I can’t give more than that because of everything before the nice support!)

Avoid!
Delivery is advertised as 10 days, assuming print to order but it takes around 3 weeks to arrive.
Sizing is not correct, even with measuring. A men's M doesn't fit a women's UK 10. So these are definitely not pump covers. The printing is also grainy and patchy.

This would all be okay if you could return but there's not real communication with the company. You can use Instagram and email but the responses are useless bot responses and do not initiate return.

Website says they will take return of all new items within 7 days of delivery and they provide the return address, but this is just not true, they will ignore you even when it's in the return window and not provide any return information.

Expensive lesson: don't order from Instagram advertised shops! I would advise temu or shein for better quality and reliability

As of writing this its been around 3 weeks since my order was placed. They boast a 3-5 day delivery to the UK and it doesnt take a genius to work out thats not the case. Ive tried to contact them several times for an answer and recieved nothing at all. Anyone consisering to deal with these people do yourself a favour and dont bother theyre utterly useless